Exactly what I wanted . But for people thinking of buying the safe item, be aware that it is 120volt US , not 240v AU , I have a step down transformer you might not.
HomeLoft Europe
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Lees wat reviewers zeggen
Below is the positive follow up action from HomeLoft after my feedback on the good delivery status. Hi Tan, We hope this email finds you well. According to the tracking info... Toon meer
Bedrijf heeft geantwoord
Great customer service with super fast replies as we ran into problems with tax difference payments. Product was perfect and as advertised. The only problem that we had (which isn't typical-we were... Toon meer
Bedrijf heeft geantwoord
Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
your part was great my delivery delay…
your part was great my delivery delay was due to local post thanks
13 maart 2025
Review zonder uitnodiging
For my first order
For my first order, it was a smooth and good experience of putting my order and having it delivered in a timely manner.
26 februari 2025
Review zonder uitnodiging
Quality service and product
Great customer service nice product
24 februari 2025
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Customer service is excellent
Customer service is excellent
18 februari 2025
Review zonder uitnodiging
Easy order and good processing information
Ordering was easy and the delivery was good. I was always informed about the status of my order. Due to shortage of the desired product it took some time to identify a replacement product.
14 februari 2025
Review zonder uitnodiging
After ordering my data was leaked
After ordering my data was leaked and I have since then consistently received scam emails, according to their customer support it’s due to their third party partner. They use my order number, address, phone number, and email in these scam emails which come from different emails every few days. I’m apparently not the first person this has happened to.
13 januari 2025
Review zonder uitnodiging
Antwoord van HomeLoft Europe
Hi Theresa,
We sincerely apologize for the inconvenience you have experienced.
We take security very seriously and are deeply concerned to hear about the scam emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Credibility
The deliverance was just on time and with high credibility
12 februari 2025
Review zonder uitnodiging
Very efficient
16 januari 2025
Review zonder uitnodiging
Wrong size , only half of my order arrived . Disappointed!
They sent only 2 of 4 items of my order and the size of the items is not correct . They want me to send it back after many emails and I’m supposed to pay for the return according to their return policy and send tracking number and so on . It’s not my fault that they sent wrong items . Just pay back my money and take your responsibility please .
Well , your help doesn’t really help . You are just walking around the subject and it doesn’t matter what I do . A warning to other people! If your buy something from this company and they send you the wrong items, don’t be sure that you get your money back .
7 februari 2025
Review zonder uitnodiging
Antwoord van HomeLoft Europe
Hi Katarina,
We sincerely apologize for the inconvenience you've experienced with your recent order. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
The lady who noticed that I hadn’t…
The lady who noticed that I hadn’t received the item from mid November until the last week in January she tracked it down and I had it next morning really good customer care I’ve forgotten her name so well done to her
28 januari 2025
Review zonder uitnodiging
Homeloft supplied the place mats I've…
Homeloft supplied the place mats I've been searching for. I was so happy to receive they were exactly as shown on the website. They did take longer than expected, but shipped from the United States it stands to reason. I contacted Homeloft a couple of time to check on delivery and they were very responsive.
27 januari 2025
Review zonder uitnodiging
I'm very happy with my purchase
I'm very happy with my purchase, a Zojirushi Premium Thermal Carafe capacity 1 liter. It is made of good quality, the description was truthful and the package was well wrapped so that my product arrived in good conditions.
25 januari 2025
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Just received the package yesterday
Just received the package yesterday, looks good! Delivery tracking was good as well!!
24 januari 2025
Review zonder uitnodiging
Item that arrived cheap knock off not what was ordered
We ordered an expensive WMF fork to replace one that we lost from our wedding dinner service through this company. It took a long time to say it was out for delivery and then when the fork arrived it was from 'At home' with the price tag of $1.79 still attached!
20 januari 2025
Review zonder uitnodiging
Antwoord van HomeLoft Europe
Hi John,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Delivery from the US into Europe
Ordered from a swiss site for delivery to Switzerland. Only to find my item is being sent from the US which will mean extra Tax & shipping costs
17 januari 2025
Review zonder uitnodiging
Antwoord van HomeLoft Europe
Hi Janice,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Lights Not usable
Unfortunately, I can Not use the lights. The lights are not usable in Switzerland sind we have a different electrical system. To have is usable, I will Need to buy a transformer.
I have received an email from homeloft in regard to this topic. I appreciate that homeloft provides support to fix the issue.
Homeloft made me a good offer and assisted well on this matter
Thank you Homeloft
10 januari 2025
Review zonder uitnodiging
Antwoord van HomeLoft Europe
Hi Birgit,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
Great product
The product is as advertised and I am happy with the purchase. Works great.
20 december 2024
Review zonder uitnodiging
Antwoord van HomeLoft Europe
Hi Kuhan,
We apologize for the delay with your order delivery. We understand your dissatisfaction with our service and are committed to improving our shipping process.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
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