HomeSupply Discount Bathrooms & DIY Reviews 6.039

I purchased two Kartell toilet units from HomeSupply for around £500. The customer service team — particularly Mollie — were polite and responsive throughout, and I want to acknowledge that.

However, one of the units arrived with a manufacturing defect: it leaked from the ceramic body after every flush. What followed was weeks of back-and-forth, video evidence requests, and delays — during which I was left without a functioning toilet. By the time the replacement was arranged, I had already paid my plumber twice: once to install the faulty unit, and again to remove it and fit the replacement. Despite this, only a £50 goodwill gesture was offered, which did not come close to covering the additional costs I incurred due to a product that should never have passed quality control.

To make matters worse, during the return process an old pan was mistakenly sent back to the manufacturer. Rather than simply disposing of it — which would have cost them nothing — Kartell shipped it back to my address without my consent, had it signed for by a neighbour, and cited "hygiene regulations" as the reason they couldn't handle it. Those same hygiene concerns apparently didn't prevent them from putting it on a courier van.

HomeSupply's staff did their best within their limits, but as the retailer they were ultimately unable to advocate effectively for a customer who had cooperated fully at every stage. If something goes wrong with a Kartell product, be prepared for a lengthy and frustrating process.

Competitive prices and quick and free delivery. Cannot fault the company, excellent service.

Wonderful support on recent product issue from both Molly say Home Supply and Bristan. Both parties honoured my recent warranty with great responsiveness and integrity. Five star service and brand performance.

A comprehensive product range and a very helpful customer service team, with a special mention to Ruby, for her care and attention. The excellent-quality shower tray arrived promptly without any issues.

Helpful advice on the telephone. Fast delivery, Item arrived safely and best price. Very pleased with product, Vado waste and overflow for bath. Many thanks. Would certainly buy from this company again.

Excellent service brilliant communication and the delivery driver was 1st class. Thanks

Great price, great product, fast delivery.

Excellent , first class and speedy service . Great customer support and communications . 5*

Excellent service and prompt delivery

Very good interaction with staff at HomeSupply and with delivery personnel. But shouldn't have to be available all day when a delivery is due.

My order was reasonably priced and arrived quickly.

Very fast delivery. Courier rang me for my location as I am remote with no street name. Great price.

Unbelievable prices, ordered at 1pm arrived next day. I will be using again.

Fast delivery

Excellent service .
The product was exactly what we required

Had a problem with ordered item. Contacted Customer services.Mollie sorted out my problem in a very professional manner. Correct item arrived within a couple of days. If only all companies operated like HomeSuppy. Once again thank you Mollie.

Kind regards
Simon

They were extremely helpful and patient in trying to help me order online.
I was amazed at the kindness shown to me.
The item was delivered promptly ,with no problems .
They were very knowledgeable about the product and cleared all my queries.

We placed an order with a number of large items, and live in a rural area which sometimes proves challenging when dealing with companies & couriers. Liv & team were extremely helpful in arranging a delivery service for us, and communication was flawless throughout. Would highly recommend. 🌟