I ve ordered pretty much everything for my new bathroom from Sanctuary bathroom and it all went very well and as expected. Very happy with the customer service too - special thanks to Nick for his kin... Toon meer
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Lees wat reviewers zeggen
This company exceeded my expectations in every way. Really great products at great prices. Excellent customer service including organising a return, getting hold of small fittings I had forgotten quic... Toon meer
Do not use this company. We waited months for a shower cubical and the company changed the expected date 4/5 times we were very patient and didn’t complain. When it arrived we realised we ordered the... Toon meer
Fantastic company. I used them in the past when carrying g out a major bathroom refurb, and they were super helpful and gave great service and prices. Went back recently for a tiny order and they wer... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Geschreven door het bedrijf

Contactgegevens
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, Verenigd Koninkrijk
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
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Product ordered on 06/03/26 on a 5-7…
Product ordered on 06/03/26 on a 5-7 working day delivery date.
Product arrived on 21/04/26 - 29 working days, (46 days in total)
Poor customer services
Failed to answer telephone calls (3 times), each time left on hold for a long term and then cut off. Failed to respond to messages left
Do not use this company
Do not use this company. We waited months for a shower cubical and the company changed the expected date 4/5 times we were very patient and didn’t complain. When it arrived we realised we ordered the wrong size and needed to swap, paid the delivery charge for it to be swapped to the be told we needed to pay 15% due to the packaging, even though we spent thousands with this company. A swap in item cost us hundreds. Advertises as a classy company but poorly run with poor customer service. Each time delivery drivers arrived we were required to help them as they were clearly lifting over the legal limit. (The drivers were lovely!) again clearly cutting costs and run cheaply but happy to advertise as a established brand.
Good products and price
Good products and price, dreadful communication about the delivery, as well as little notice and inept handling of the actual delivery on the day.
Beautiful bath arrived on the expected…
Beautiful bath arrived on the expected date ! Delivery service good .
Good service
I bought £2.5k worth of items from Sanctuary Bathrooms. They were cheaper than their online competitors, so I thought I’d give them a go.
Dispatch communication could be better. There was a delay due to one item holding things up, but I contacted them after a week via WhatsApp and they replied the same day with their apologies. The items arrived in good time after that.
I bought 'blind' and didn't realise the radiator I ordered had a different finish to what I was expecting. I was able to return it and received a refund without any problems.
If I ever have my second bathroom refitted, I won’t hesitate to use them again.
Punctual delivery of well packaged GSI…
Punctual delivery of well packaged GSI toilet in excellent condition.
After I have paid the purchase
After I have paid the purchase, then email me the purchase was of the stock. I have asked to do refund, no one have replied me.
Delivered on time with no problems!!
Delivered on time with no problems!!
What more can you ask for??
All round great experience
Good information on product, clear communication about availability, great delivery with driver going out of his way to provide service.
Terrible
Everything about their 3D bathroom design service was wrong. I had to nudge them a week after the order confirmation to actually make contact with us, then they didn’t give us the initial design call that the service promises, so we resorted to giving them instructions by email. The results were terrible and the whole service was terrible. Waste of money.
Delivery slow
Goods as expected, however delivery was slower than expected, hence 4 stars.
I ve ordered pretty much everything for…
I ve ordered pretty much everything for my new bathroom from Sanctuary bathroom and it all went very well and as expected. Very happy with the customer service too - special thanks to Nick for his kind assistance all along!
Disgraceful delivery service
Still waiting for delivery of sink waste and other small bits our plumber needs. 2 weeks now and no sign of items ordered. We ordered other items from other suppliers and got items within days or next day. Don't use this service if you want to receive items in time.
Good price delivered on time
Good price for wall hanging basin for cloakroom. Item arrived within delivery time quoted.
Easy ordering experience
Easy ordering experience , goods well packaged and prompt delivery
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