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Hopkins Homes Reviews 

613
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Having never bought a new build home before we were unsure of what to expect. We are very pleased with our new home. Carolyn, the sales agent, is an absolute star and assisted us from our first visi... Toon meer

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Beoordeeld met 5 van de 5 sterren

kept informed on everything regarding purchase at church farm , Drayton . Michelle our sales advisor helped us in every way possible to ensure our wishes were met and follow up care is first class.... Toon meer

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Beoordeeld met 5 van de 5 sterren

We've been in our forever home in Woolpit for just over two years now. The buying experience was trouble free (other than the bureaucracy none of us have control over), any snags were rectified quickl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Not a very good experience. All smooth at the start but then things dragged on, some of which was due to my circumstances, and a total lack of flexibility from Hopkins. It was other little things lik... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huizenbouwer
  2. ook in
  3. Woningbouwproject

Over Hopkins Homes

Geschreven door het bedrijf

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

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A Lasting Relationship

Geschreven door het bedrijf

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

613 reviews

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Heeft 54% van zijn negatieve reviews beantwoord

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4,4

Alle reviews

(613)

64 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I highly recommend Hopkins Homes

I highly recommend Hopkins Homes. The product quality is outstanding and I have been impressed with their professionalism and customer service, especially Lacie Hay, who took the time to answer any questions I had and created a calm ambience during a highly stressful time.

3 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

We’re so pleased you’re impressed with your new home and the service you received from Lacie and the team. Thank you for recommending Hopkins Homes.

Beoordeeld met 5 van de 5 sterren

High quality homes

I was impressed by the quality of the buildings and the high standard of fittings off the development in Church View Bramford. Kim was especially helpful and knowledgable.

26 oktober 2025
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Antwoord van Hopkins Homes

We’re delighted you were impressed with our development at Church View and that Kim made your experience a positive one. Many thanks for sharing your experience.

Beoordeeld met 5 van de 5 sterren

Great team!

What can I say, Lacie and Kiera at Kingsfleet have been amazing at helping me to reserve my beautiful new home!
From the start they have been friendly, warm, approachable, efficient, informative and professional! To top it all, they do it with a smile! Keep up the great service ladies!

1 november 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for your wonderful feedback. Lacie and Kiera loved helping you find your new home, many congratulations.

Beoordeeld met 5 van de 5 sterren

Charlotte and Jo have been very helpful…

Charlotte and Jo have been very helpful and caring throughout the entire process of buying our home. They answered all our queries and have been accommodating.

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for taking the time to share your experience. Charlotte and Jo will be so pleased to know their efforts made a difference. We wish you all the best in your new home.

Beoordeeld met 5 van de 5 sterren

Church view bramford

Hopkins homes are a 5 star company. From my first visit to the sales centre to completion day and ongoing with the aftercare I cannot fault their customer service and the quality of their homes. A particular mention for Kim the Hopkins sales agent who oversaw the whole process. This is the third time I have bought a new build the first time with HH. You are in safe hands with Kim. She really wants to ensure the home is the right one for you. No sales patter but pure love for her job. If he a fourth time to buy a new build its HH for me. Finally after you have moved in along comes georgie to look after your snagging needs and support. A lovely and approachable person where any problem is dealt with in a courteous manner. Thank you Kim georgie and the whole site crew you are fantastic. Kind regards Andrew ling

26 september 2025
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Antwoord van Hopkins Homes

Thank you so much, Andrew, for your wonderful review and for taking the time to share your experience. We’re delighted to hear that your journey with Hopkins Homes has been so positive from start to finish. We truly appreciate your trust in us and are so pleased to know that you’d choose Hopkins Homes again in the future. Wishing you many happy years in your new home.

Beoordeeld met 5 van de 5 sterren

Great team

Charlotte and Jo have been so helpful throughout the whole process. Even when I had issues with my solicitor they went over and above to help. It’s been a great experience buying with them

15 augustus 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

We’re thrilled to hear that Charlotte and Jo were able to support you throughout your buying journey and go the extra mile when challenges arose. We’ll be sure to share your feedback with them.

Beoordeeld met 5 van de 5 sterren

Our Experience - Hopkins Homes, Beaulieu Chelmsford

Our experience so far with Hopkins Homes (Beaulieu, Chelmsford) has been excellent from start to finish. From finding a home that perfectly suits our family’s needs to the day we moved in, the process has been smooth and well supported.

The entire team has been wonderful. Charlotte, our sales executive, has been incredibly supportive and always ready to listen to our queries as well as Jo. It has been about seven weeks since we moved in, and we are thoroughly enjoying our new home. The property is beautifully finished with high quality fittings, cosy, and energy-efficient. Our children absolutely love our new home.

James, the site manager, has been consistently approachable and responsive. Even when he was away, he ensured a seamless handover to Sam, who was equally helpful and efficient in responding to our 21-day queries.

Although it is a new development and some ongoing construction means there can be a bit of noise and mud at times, this has not taken away from our overall positive experience.

We are very happy with our new home and would highly recommend Hopkins Homes to anyone considering purchasing with them.

22 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you so much for taking the time to share such a detailed and heartwarming review. We’re delighted to hear that your experience at Beaulieu has been so positive — from finding the perfect home for your family to settling in and enjoying it. We truly appreciate your recommendation and wish you and your family many happy years in your beautiful new home.

Beoordeeld met 5 van de 5 sterren

Charlotte was exceptional

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progressed and with solictor proceedings. After care service was also on point with follow ups on snagging issues and nice touches like the move in and welcome gifts.

30 september 2025
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Antwoord van Hopkins Homes

Thank you so much for your kind words and detailed feedback. We're thrilled to hear that Charlotte provided such a high level of service throughout your journey — from keeping you informed during the build to supporting you after move-in. Going the extra mile is what we strive for, and it's great to know those efforts made a difference. We'll be sure to pass on your lovely comments to Charlotte. Wishing you all the best in your new home.

Beoordeeld met 5 van de 5 sterren

Start to Finish

Throughout the entire process, Rachel has been exceptionally helpful, and everyone at Hopkins Home has been kind, welcoming, and professional, making the experience truly exciting and enjoyable.

30 maart 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for your wonderful review. We're so pleased to hear that Rachel and the team made your experience a positive and enjoyable one. Wishing you all the best as you settle into your new home.

Beoordeeld met 5 van de 5 sterren

Abbots Vale

Great experience buying a property in Bury St Edmonds Abbots Vale from Rachel, who was very helpful and not at all pushy.

The process was very easy (although) it could do with being less manual and more computerised.

All in all though a very good transaction.

18 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for taking the time to share your experience. We're delighted to hear how helpful Rachel has been.

We also appreciate your feedback about the process, and you’ll be pleased to know that we’re currently working on a digital transformation of our systems. A more streamlined and computerised customer journey is planned to roll out in 2026, making the process even more efficient and user-friendly.

Thanks again for your comments, and we hope you enjoy your new home.

Beoordeeld met 5 van de 5 sterren

The Elms at Woolpit

We’re buying a property at The Elms, Woolpit through Sales Executive Jason Hutton, and the experience has been outstanding from start to finish. From our initial enquiry and viewing right through to ongoing correspondence, Jason has been consistently reliable, prompt in his replies, and exceptionally courteous. His considerate and pressure-free approach, combined with a thorough knowledge of the development, has made the whole process smooth and stress-free. At a time when good customer service is increasingly rare, Jason’s professionalism and genuine care have been a refreshing change.

18 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

We're absolutely delighted to hear that your experience at The Elms has been such a positive one, and that Jason has provided the high level of service we strive for. We’ll be sure to pass on your wonderful comments to Jason — they’ll mean a great deal to him.

Beoordeeld met 5 van de 5 sterren

Love our new home…

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the friendliness, knowledge and professionalism shown by all the staff - site managers and sales staff. Special thank you to Jason for going above and beyond keeping us up to date with messages and even the odd video of progress!

18 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

We're so pleased to hear that Hopkins Homes stood out for you and that you're delighted with your new home. It's wonderful to know that the quality of our homes and the layout made a strong impression, and that our team—especially Jason—helped make the experience even more enjoyable. We'll be sure to pass on your kind words to him and the site team.

Wishing you all the best for a smooth move-in and lots of happiness in your new home.

Beoordeeld met 5 van de 5 sterren

Jason was extremely helpful during the…

Jason was extremely helpful during the process of purchasing my first home. He kept me up to date with the progress of my home & was always available to answer any questions or concerns I had along the way. Even after I after moved in, Jason continues to help & be available should I need it.

17 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for your kind review, and congratulations on purchasing your first home. Jason will be delighted to hear how his assistance has made a difference to you. Wishing you all best in your first home.

Beoordeeld met 5 van de 5 sterren

New home new beginnings …

Buying a new home is quite a daunting experience especially when it’s going to be your forever home.
On my initial visit to the marketing office (The Elms) I met Jason. There is nothing more comforting than a smiling face and a knowledgeable professional person to greet you and put you at ease.
I am looking forward to this journey which Jason has assured me with his support and help can be as stress free as possible.

16 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for your thoughtful review. We completely understand that buying your forever home is a big and sometimes daunting step, so we’re delighted to hear that Jason made you feel welcome, supported, and at ease from the very beginning.

We’re so pleased to be part of this exciting journey with you, and we’ll be here every step of the way to ensure it’s as smooth and enjoyable as possible.

Beoordeeld met 5 van de 5 sterren

Customer in woolpit

From start to finish the process has been made simple and clear. There are not enough superlatives to express how amazing Jason at the Elms in Woolpit has been. He made buying my first home as stress free as it possibly could have been. He was available to help at anytime. Hopkins are lucky to have him as part of the team.

17 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you so much for your kind and heartfelt feedback. We’re absolutely thrilled to hear that your first home-buying experience was such a smooth and positive one.

Wishing you every happiness in your new home, and thank you again for choosing The Elms at Woolpit.

Beoordeeld met 5 van de 5 sterren

Excellent Service

Hopkins Homes has really made my recent move to The Elms in Woolpit easy and stress free. They're reliable, professional and a pleasure to do business with.

Many thanks to Jason Hutton for overseeing my moving journey and always being there to assist and answer any questions I have had. In both a friendly and professional manner.

16 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that your move to The Elms in Woolpit was smooth and stress-free.

We hope you’re settling in well and wish you every happiness in your new home.

Beoordeeld met 5 van de 5 sterren

My experience so far with Hopkins has…

My experience so far with Hopkins has been first rate. Jason at The Elms in Woolpit has been an absolute star. He keeps me regularly updated with what’s going on and sends photos of the progress of my house.
If I contact him with any queries, he always gets back to me promptly work answers. He has been so helpful throughout the whole progress and I’m looking forward to moving onto t new house soon.

17 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you for your wonderful feedback. We’re delighted to hear that Jason has been such a star throughout your home-buying journey at The Elms. Keeping you informed and supported every step of the way is exactly what we aim for, and it’s great to know his updates and responsiveness have made a difference. We hope you enjoy moving into your new home soon and wish you all the best in this exciting next chapter.

Beoordeeld met 5 van de 5 sterren

Excellent professional service

It was by chance that we went with Hopkins Homes at the last moment and we have to say that was the best decision we made. Really professional and considerate service by Jason (J. Hutton) and made the whole process stressfree for us. Will go with them again.

26 augustus 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

We’re thrilled that choosing Hopkins Homes turned out to be the best decision for you. Many thanks for sharing your experience.

Beoordeeld met 5 van de 5 sterren

Great service

Great finish inside and out, very high standard in the quality of the build and workmanship.
Lacie was very helpful and went out of her way to make sure we were happy with everything we requested.
Many thanks
Kevin and Sylvia

14 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

We're delighted to hear that you’re pleased with the quality and finish of your new home. It’s fantastic to know that Lacie went above and beyond to ensure everything met your expectations — we’ll be sure to pass on your kind words to her. Wishing you many happy moments in your new home.

Beoordeeld met 5 van de 5 sterren

Beaulieu Team have been great

Charlotte and Jo on the Beaulieu Sales team have been incredibly helpful throughout the purchasing process over the last 9 months. All queries have been dealt with efficiently and professionally, which has been a great help.

13 oktober 2025
Review zonder uitnodiging
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Antwoord van Hopkins Homes

Thank you so much for your kind review. We're delighted to hear that Charlotte and Jo have been such a great support throughout your purchasing journey.

Wishing you all the best as you settle into your new home, and thank you again for choosing us.

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