Hopkins Homes Reviews 

Lacie was amazing, everything was perfect from start to finish and we couldn’t be happier with our new home!

Kingsfleet - Thetford

The service so far from the sales team and site team has been great.

Lacie, in the sales office, has been exceptional and has supported me throughout the entire process. From her friendly and approachable nature to her professionalism,expertise and experience in the industry, Lacie made the entire stressful process of house purchasing a whole lot easier.

Lacie has been amazing!! I am a first time buyer, so there's been a lot I have never heard of before and lacie has held my hand through it all, and explains everything very well.

Lacie at kingsfleet was fantastic.
Always happy to help
Makes buying a hopkins homes easy and the house is fantastic

Thank you Lacie

A league of their own! My experience from start to finish with Hopkins Homes was absolutely first rate. Professional, reliable and easy to work with- from Kim in the sales team to everyone who built, checked, sorted the building of my lovely home. I am super satisfied and so pleased I choice a Hopkins Home. So worth it.

Nothing really wrong with the house but (Max) in customer service needs to learn how talk to customers.

Rachel was exceptional from the very first moment my wife and me met. An understanding of our requirements when looking to purchase a new property. She was very professional in her approach but also empathetic to our requirements in our property. She explained to us in a sensible and easy way the Hopkins Homes approach to buying property. Having bought new homes on several previous occasions where we often had to return for explanation of terms and conditions certainly not the case with Rachel . We would certainly recommend her and Hopkins Homes . Thank you for all your care.

We have looked at many new housing developments over the last 6 months and without a doubt the friendly and professional service we received from Rachel at Hopkins BSE over the last couple of weeks has stood out as being EXCEPTIONAL ! Well done Rachel and a huge THANK YOU for all your time and care …. We really do appreciate your smiling face and all your help over the last couple of weeks . We are so thrilled to have put down a reservation fee on a plot to be our new home and we feel confident with you holding our hand we will have a smooth journey over the coming months . Thank you from Bridget & Baz x

Good experience in reserving the property.

I moved into my home in 2018…I just broke a tile in my kitchen. I emailed Hopkins and within 24 hours Lauren had messaged with the style/type of tiles that were in my home as well as all other tiles around the house ‘just in case!’ Thank you for your help!

Andy & Neil are by far the best contractors we have had in our home from Hopkins. They are polite, professional, knowledgeable and just all around lovely people who are excellent at what they do.

Honestly, it was a pleasure having them in our home and they really do give the Hopkins brand a good name. It's a shame that not all Hopkins contractors are like, Andy & Neil really are the gold standard and truly are a credit to the aftercare team and company as a whole

I received excellent service, initially from the member of staff in the office, who took my call and arranged for a member of the maintenance team to visit me within a few minutes. He arrived and resolved the problem without any issues. This is the best service I have received in a long time.

I had some queries regarding my property and spoke to Max in Customer Services who was very helpful and efficient with assisting. Very impressed.

We are currently selling our property, originally built by Hopkins Homes. Have needed to get some of the original documentation - dealt with Max who has been outstanding, very efficient, quick to respond and so incredibly helpful. A real credit to Hopkins Homes!

Excellent experience with Max, called and resolved my approval request within literal minutes of sending an email with all of the details required. Very helpful and straight forward as well as highlighting all of the potential aspects I should consider for planning permission for the solar install.

Well what can I say. We brought a house on St George's Park Needham Market.
On the plans there was a footpath to lead around the edge of the estate via Jackdor Close and a fence outside our property where the path would lead to. Since moving in they have not done the Path as promised to 200+homes and not completed on the fence to which now 200+ homes believe they can walk through our private property to access a said Path. On our solicitor papers the Path was not via our Private Drive.
Hopkins will not respond to emails as they have taken our 500k cash and walked away .

From the very first conversation, our experience reserving our new build home with Hopkins Homes has been nothing short of outstanding. Charlotte has been absolutely wonderful—friendly, attentive, and always quick to respond to our questions. She made the entire reservation process feel smooth, personal, and stress-free, which has meant so much to us during such a big life decision.

Katherine has also been incredible, going above and beyond to help make our move possible. Her willingness to work with us and support our specific needs truly shows how much she cares about her customers. It’s rare to find such genuine commitment and flexibility, and we’re so grateful to have had her guidance along the way.

Thanks to Charlotte and Katherine, what could have been a daunting process has been an exciting and enjoyable journey. We feel completely confident in our choice and are looking forward to our new home with excitement!

Well finished house both inside and out with good turf and planted front garden I have been impressed with build quality throughout. Early days but from our first look round with Lacie to the handover with Michael the aspects which Hopkins had control over has been excellent. The original buyer pulling out last minute was no fault of theirs but this was well handled by Natasha at head office who came up with a rescue deal that was satisfactory to both parties, all in all a good experience

Oh how much could we write, don’t trust them, keep every promise in writing. They have caused us so much stress and have lied their way through it all.
They dropped the price of our house and didn’t tell us then pushed us to exchange blaming the solicitor for chasing!! We paid them to lay turf in our garden and they used a minuscule amount of topsoil and didn’t do as we had asked. The finish of our property was clearly done quickly and cheaply and poorly, we’ve been here 4 months and still dealing with constant issues and they have no decency or care for the stress they cause. Certainly don’t live up to the good name they once had.
Edit - Provided info to Hopkins as requested but I’m sure they are aware who we are and we are genuine!!!

My experience of buying my first family home with my partner at the Barsham Vale Site in Beccles has been amazing. From starting the journey looking at properties with Matt, who was extremely accommodating. then once moved in Mel and his team were extremely attentive and nothing was too much to either answer questions or to put right. Would certainly buy a home again with them, which has helped due to the quality of the build and the importance Mel’s site team have made to make sure we are happy.