Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Toon meer
Bedrijf heeft geantwoord
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Toon meer
Bedrijf heeft geantwoord
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contactgegevens
The Old Stables, Goldingham, CO10 7ER, Sudbury, Verenigd Koninkrijk
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Uitstekend
945 reviews
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Perfect service as usual
Perfect service, polite and helpful people, exceptional quality mats, fast delivery
4 maart 2024
Antwoord van Horsemat ltd
Thank you so much for leaving us a lovely review. We were delighted to be able to help you and thrilled you are pleased with your mats.
Antwoord van Horsemat ltd
Thank you so much Rachael for taking the time to leave us a lovely review. We were delighted to be able to help you.
Extremely attentive and response times…
Extremely attentive and response times are second to none. Don't bother looking elsewhere for horsemats etc as you will only end up back at this website! More than happy to recommend and thanks again Kim and her team
28 februari 2024
Review zonder uitnodiging
Antwoord van Horsemat ltd
We really appreciate you taking the time Lee to leave us such a great review. We pride ourselves on our customer service, believing that communication is key and Kim - as the boss - leads from the front. We were delighted to be able to help and advise you with your order.
Ridiculously expensive transport costs
Ridiculously expensive transport costs, only notified at checkout, forcing us to pay for next day delivery, which was not supplied as the delivery was late. A refund is expected.
12 februari 2024
Antwoord van Horsemat ltd
Hi Tracey,
Thank you for taking the time to leave us feedback. We were devastated that your order went wrong, especially as we have previously supplied you on nine other occasions, either with delivery or collection from us.
We are genuinely sorry that on this occasion the delivery was not made on time. We do everything we can to ensure everything is delivered on time and believe that communication is the key, your review was the first we were aware that your delivery was not made when you expected it. If when the delivery failed to arrive, if you had given us a call, we would have done everything in our power to put it right.
We never say it doesn’t happen and sometimes things do go wrong, but we pride ourselves on our customer service and had we known, especially as a previous customer we would have bent over backwards for you to get them to you.
Whilst our delivery prices do seem high, this is for one simple reason. We refuse to hide any of the delivery charge into the cost of our products – which many of our competitors do and call it “free delivery” or charge a subsidised rate. As a major importer of the products, this gives us greater power to offer the very best price that we can on the mat at the time, according to the rate of exchange, raw material costs and shipping charge. This is reflected in the fact that during lock down the mat you purchased peaked at around £35 each plus VAT and now the mats are £7 plus VAT less each. The UK carriage charges only ever go one way unfortunately and that’s up!
You are required to log in, as the delivery prices are calculated according to your postcode and we need to keep your data safe. We keep a keen eye on our competitors and are confident that our fully delivered price still comes in cheaper, on like for like products and quality. We have checked and the website does allow you to choose either next day or 48 hour delivery.
You placed your order on Sunday afternoon at 3.45pm, we dispatched your mats on Monday and they were delivered on Wednesday, which we are sorry was not the service your were expecting.
If you would like to give us a call, we will of course refund you difference between 24 and 48hr delivery of £8.10 including VAT
Quick delivery and efficient service
5 februari 2024
Antwoord van Horsemat ltd
Thank you for leaving us a great review Mark. We are delighted you are so pleased with our service.
Fab service
Really helpful (both times I went). Excellent customer service. Would recommend to others.
30 januari 2024
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review! We were delighted to be able to help you with your collection.
Easy to order and quick delivery
30 januari 2024
Antwoord van Horsemat ltd
Thank you for leaving us a great review, we really appreciate it.
Excellent service and mats 5*
I called to ask some questions before ordering, and they were super polite on the phone. When I ordered, my order was quickly acknowledged and clear information was given about delivery. I had update messages throughout with delivery information and checking everything was okay!
The mats arrived exactly when they’d said they would - even the delivery driver was super friendly, helpful, and in contact with exact timings.
The mats are excellent quality, really pleased with them. A definite 5* for me 🤩🤩🤩
29 januari 2024
Antwoord van Horsemat ltd
Wow! Thank you so much for taking the time to leave us a lovely review! We love it when an order process is "text book" and everything we strive to achieve! We are so pleased you are happy with your mats and really appreciate you letting us know!
Very Efficient and Reliable
Horsemat Ltd are very efficient and reliable. They were very helpful and delivered the mats on the day I required.
29 januari 2024
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review Alison, we are so pleased your mats arrived on the day you need them!
Antwoord van Horsemat ltd
Thank you so much for leaving us a great review, we were delighted to be able to help you.
Great company to deal with.
Great company to deal with.
Sophie was very helpful. As I was unsure which mats to go for she sent samples which arrived the following morning. The order then arrived on the day I requested within a few days, with a 4 hr time window.
John
24 januari 2024
Antwoord van Horsemat ltd
Thank you very much John for taking the time to leave a great review and giving such lovely feedback on Sophie's customer service. We are delighted you are happy with your mats and that your delivery was as you hoped.
Horse walker Mats
I ordered horse walker mats from Horsemat and was delighted with them. Tom was great from start to finish with help re measurements etc. The time scale was longer than usual but I did start the process just before Christmas so what with holidays and the fact we are in North of Scotland i was prepared for some delay. I didn’t have to pay anything until they were about to start the cutting process and from then to delivery it was very quick. I would highly recommend Horsemat to anyone.
18 januari 2024
Antwoord van Horsemat ltd
We really appreciate you taking the time to leave a great review Jackie. With our made to measure products, we certainly know that communication is key and we will do everything we can to help. Tom was delighted to be able to guide you and we are so pleased you are happy with the mats for your walker.
Top quality product
24 januari 2024
Antwoord van Horsemat ltd
Thank you so much for leaving us a great review. We are delighted you are happy with your mats.
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you again.
Antwoord van Horsemat ltd
Thank you for leaving us a great review. We really appreciate it and are so pleased you are happy with your mats and the delivery went well!
One of the easiest purchases I’ve made
One of the easiest purchases I’ve made. I ordered online and it was followed up with a friendly phone call the next morning checking the order and explaining the delivery process . And the whole purchase was perfect.
Thank you Sophie
12 januari 2024
Antwoord van Horsemat ltd
Thank you so much for leaving us a lovely review. Sometimes placing orders online can be very faceless - but we still believe that communication is key and strive to keep people updated as much as possible. Soph was delighted to be able to help you.
Highly recommend!
Super friendly and helpful staff that kept me up to date throughout the whole order process.
Very reasonable pricing. Would highly recommend for a prompt service.
9 januari 2024
Antwoord van Horsemat ltd
We really appreciate you taking the time to send us a great review and thank you for your patience in waiting for the stock to come in. We do try to keep people updated when waiting for stock to arrive, communication is key!
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to help you and so pleased your delivery went well. Thank you for all the helpful advise to pass onto the carrier!
Great product at a really competitive…
Great product at a really competitive price - fantastic customer service
16 januari 2024
Antwoord van Horsemat ltd
Thank you for leaving us a great review - we were delighted to be able to help you with your collection.
Fantastic Friendly Service
Fantastic , professional service from start to finish ! When ordering materials online they called me directly to assist with this and made changes to my order to make this so much easier to install. Great serivce, would definately use again and certainly would refer to others.
15 januari 2024
Antwoord van Horsemat ltd
Thank you so much Nikki for taking the time to leave us a lovely review. After years of doing this, we know from experience that if something doesn't look quite right, it is easier to just check with our customers! It was our absolute pleasure to be able to help you and look forward to helping you again!
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