Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Toon meer
Bedrijf heeft geantwoord
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Toon meer
Bedrijf heeft geantwoord
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contactgegevens
The Old Stables, Goldingham, CO10 7ER, Sudbury, Verenigd Koninkrijk
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Uitstekend
945 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A smooth and professional experience…
A smooth and professional experience from start to finish. Great communication from Sophie on all the measurements and other logistics and the team who came to fit the mats were on time, friendly, and did such a great job. Absolutely love my new stable floor and walls mats. Will definitely recommend to my horsey friends.
13 mei 2024
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us such a lovely review Erica. We really believe that communication is key from start to finish so we can really help and guide our customers and the guys are delighted you are so happy with your mats.
Grass mats for my horses winter paddock
The ordering process and customer service were great. The delivery service and driver were excellent.
The mats went down easily and the grass is starting to grow through them so we'll see how well they do next winter.
Overall I'd definitely order from them again.
1 mei 2024
Antwoord van Horsemat ltd
Thank you Ann for taking the time to leave us a great review. We were delighted to be able to help you. You have done the right thing by placing your order at this time of year when the grass is growing and maximizing the chances of them working well with the stabilisation mesh - belt and braces! Fingers crossed we won't have such a warm and wet winter next year!!
Brilliant very helpful quality product
Brilliant very helpful, delivered quickly and very good quality product.
Horse happy with mats
23 april 2024
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us a great review. We are delighted you were happy with our service and your mats and most importantly - we LOVE to hear about happy horses!!
Did exactly as expected
Did exactly as expected. Good communication. Efficient workmen on the day. And a very good finished product. Very pleased, definitely recommend.
26 april 2024
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us a really great review Lesley. We were so pleased to help you and are delighted that you are happy with the installation of your mats.
Quick delivery
Needed replacement stable mats and found the right ones on the website. Good selection of delivery options and they arrived quickly. Good service.
2 april 2024
Antwoord van Horsemat ltd
Thank you for leaving us a lovely review. We are so pleased you found our website easy to navigate and we were able to help you quickly.
Great customer service and really know…
Great customer service and really know about the products they are selling.
12 april 2024
Antwoord van Horsemat ltd
Thank you so much Scott for taking the time to leave us a great review. We were delighted to be able to advise you and to help you with your collection.
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review, we were so pleased to be able to advise you and that you like your mats.
Fantastic doing business with you and…
Fantastic doing business with you and would definitely be using you again, fast delivery and very helpful when I phoned up to ask about different matting.
3 april 2024
Antwoord van Horsemat ltd
Thank you for leaving us a great review, we were delighted to be able to help you within the time frame that you needed your mats. We look forward to helping you again in the future.
Excellent service
I called for advice and within 5mins card payment was taken, whirlwind! Mats fit the kennel perfectly and one happy 3 legged dog who hasn’t slipped once.
22 maart 2024
Antwoord van Horsemat ltd
Thank you Dave for leaving us a great review. We are so delighted to hear that the mats are working well for your dog and were thrilled to be able to advise you with a different challenge!
Antwoord van Horsemat ltd
Thank you so much Kerrie for taking the time to leave us a lovely review, we were delighted to be able to help you again.
Quality products
From my first phone call to the delivery of my goods, the service I received was excellent. The delivery was on-time and the guy was helpful, polite and friendly.
Would definitely order from this company again
15 maart 2024
Antwoord van Horsemat ltd
We really appreciate you taking the time to leave us a great review. And thank you for the feedback on the carrier we use, I will make sure I pass it on! Fingers crossed now spring is on the way, but we are sure the mats will help with your muddy areas.
Antwoord van Horsemat ltd
Thank you so much for leaving us a lovely review. We were delighted to be able to help you with the products you needed.
The order and payment process was made…
The order and payment process was made very easy and the mats were beautifully fitted by a very polite and courteous fitter.
14 maart 2024
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us a wonderful review. We were so pleased to help and guide you and delighted you are so happy with your finished result! I will pass on your compliments to John - he will be really pleased.
Really happy with garage gym flooring.
I recently used Horsemat Ltd for installing a gym floor. I'm very happy with their work, the flor is fitted perfectly and the whole communication process was great.
The installation crew was there on time and they were very efficient with laying the mats. I would strongly recommend them and if I ever need any other project involving protective flooring I will definitely reach out to them again.
13 maart 2024
Antwoord van Horsemat ltd
Thank you so much Jan for taking the time to leave us a great review. We were so pleased to be able to help you and the guys are delighted you are pleased with your mats they installed! Enjoy working out!
Ordered superjim mats- good quality gym…
Ordered superjim mats- good quality gym mats, night and day difference between these and cheap foam mats I used to have and easy to cut down to size with a few cuts of a stanley blade. Delivery was fast as well.
7 maart 2024
Review zonder uitnodiging
Antwoord van Horsemat ltd
Thank you James for taking the time to leave us a great review. We are delighted that you are so pleased with your mats, we are confident they will last you for years!
Antwoord van Horsemat ltd
Thank you for the lovely review Hannah, we were so happy to be able to help you and a worthy cause. Keep doing your good work!
Antwoord van Horsemat ltd
Thank you for leaving us a great review. We were delighted to be able to help you with your collection.
Great service
Great service. All arrived as expected, on time and well packaged.
Mats were easy to deploy and are now doing a great job in my paddock.
Organised and helpful folk on the phone too.
Thanks
28 februari 2024
Antwoord van Horsemat ltd
Thank you for leaving us a great review Elanor, we are so pleased that your mats reached you safely after their long journey! Fingers crossed spring is round the corner! We were delighted to be able to help you.
Antwoord van Horsemat ltd
Thank you for leaving us a lovely review Caroline. We are so pleased you are happy with your mats.
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review Lynn. We are delighted that you are pleased with your Grass Mats - fingers crossed spring will come soon though!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.