Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Toon meer
Bedrijf heeft geantwoord
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Toon meer
Bedrijf heeft geantwoord
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contactgegevens
The Old Stables, Goldingham, CO10 7ER, Sudbury, Verenigd Koninkrijk
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Uitstekend
945 reviews
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Super fast efficient service.
The mats are exactly what I wanted and came super fast with no issues, helpful staff.
6 augustus 2025
Antwoord van Horsemat ltd
Thank you Tracey for taking the time to leave us a great review. We were delighted to be able to help you.
What a fantastic company
What a fantastic company. Not only are the products excellent but their helpfulness and professionalism goes above and beyond. From the first point of contact, sending samples and keeping in touch without being pushy. Once ordered the matts were delivered in 48 hours. Thank you
1 augustus 2025
Review zonder uitnodiging
Antwoord van Horsemat ltd
Thank you so much for leaving us such a great review. It reflects everything we strive so hard to achieve and we truly appreciate it. It was our pleasure to be able to help you.
Fantastic experience and helped me out…
Fantastic experience and helped me out at short notice. Truly first class service from lovely people.
22 juli 2025
Antwoord van Horsemat ltd
Thank you Erin for leaving us such a great review. We were so pleased we could help you and hope your new horse is settling in nicely!
Great company to deal with
Great company to deal with. Very pleasant and efficient. Happy to recommend.
14 juli 2025
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us a great review, we were delighted to be able to help you.
My only difficulty was that the…
My only difficulty was that the delivery lorry was unable to bring the mat to our door so I had to get in my car and drive down to meet him and as he was on his own I was expected to help him unload the extremely heavy mats into my car. When i got home I had to arrange for a friend to help get them out of my car and into the garden.
1 juli 2025
Antwoord van Horsemat ltd
Thank you for leaving us a really lovely review Michael. I am very sorry that there was such an issue with your delivery, I will investigate why the vehicle or driver, were not able to get closer to your property and I will contact you directly with my findings.
100% happy with Customer service and my…
100% happy with Customer service and my order was expediated and arrived the following day. Driver was very polite and assisted with removing the mats from their van.
many thanks
James Froilan
Head of Equestrian. New Hall School.
9 juni 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you and as we rely on a 3rd party network for our deliveries, it is always lovely to hear that our values and ethos are also reflected in the delivery.
Good customer service
The person I spoke with was very helpful, advising on type and number of mats needed. Ordering was simple and the mats arrived on the day expected within a given 3 hour timeslot.
29 mei 2025
Antwoord van Horsemat ltd
Thank you so much for leaving us such a great review. It is our pleasure to help pinpoint the right product for our customers and we are so pleased we were able to meet your expectations!
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review
Antwoord van Horsemat ltd
Thank you for leaving us such a lovely review. In just a few words, you have summed up perfectly what we strive so hard to achieve.
Sophie was very helpful and new what…
Sophie was very helpful and new what she was talking about
27 mei 2025
Antwoord van Horsemat ltd
Thank you so much for leaving Soph such a lovely review. She really does know her stuff!
Antwoord van Horsemat ltd
Thank you for leaving us such a great review.
Friendly professional service.
Friendly professional service.
Really helpful staff.
Good quality mats and competitive price will definitely buy again.
21 mei 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review, we were so pleased to be able to help and are delighted you are happy with your products.
A refreshingly great customer service
A refreshingly great customer service, and prompt delivery of optimum quality product! Definitely recommend this company, which really cares about customer satisfaction.
8 mei 2025
Antwoord van Horsemat ltd
Thank you so much for leaving us a really glowing review. We genuinely are motivated by offering the best service and products that we can, it makes for a much simpler life and we really appreciate it when people recognise this - thank you!
Overall, excellent
Prices very good. Response to my enquiry excellent, a couple of hours. Theo very helpful on the telephone, I highly recommend
1 mei 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review. Theo is the newest member of our team and although we know he carries forward our ethos in customer service, it was great for him to know it is appreciated too!
Very pleased with the mats I ordered
Very pleased with the mats I ordered. I have used them for several weeks and am very satisfied. They were fairly easy to cut accurately with the right tools. A little difficult to move around by one person as they are pretty heavy. I also think several others in their range would have been equally suitable.
5 maart 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review, we are so pleased you are happy with your mats. There is no doubt the 17mm mats are heavy, for certain applications, like home gyms when heavy weights can be dropped from a height it is important to have the density and structural integrity of the thicker mats. On the plus side, now they are down, they are unlikely to go anywhere and they will last you for years!
Excellent service.
Got all the information I needed to do complete my task in hand.
Service was excellent.
25 maart 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review Ian. We were delighted to be able to advise you and help you with your collection.
Purchase of rampatd.
Very helpful when ordering mats for lorry ramp and a very efficient delivery on day that was quoted.excellent service and I would recommend this company.
21 maart 2025
Antwoord van Horsemat ltd
Thank you so much Janet for taking the time to leave us a great review. We are delighted everything went smoothly with your order, it was our pleasure to be able to help you.
Fantastic service and very informative…
Fantastic service and very informative - lots of choices and advice
6 maart 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you again and look forward to seeing you soon.
Excellent service at decent price
Service was excellent from first contact to delivery. Good heavy mats as described and at a competitive price. Arrived when promised with helpful driver.
20 februari 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us such a great review. We are delighted that our service ethos was carried through right to your delivery!
Unbeatable, I wouldn't go anywhere else…
Just bought another 26 mats from this super company.
Highly efficient, lovely to deal with, excellent delivery, and competitive prices. Unbeatable and I wouldn't go anywhere else.
20 februari 2025
Antwoord van Horsemat ltd
Thank you Holly for leaving us a lovely review. We were so pleased to be able to help you again. You know where we are when you need us next time!...We look forward to helping you again.
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