Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Toon meer
Bedrijf heeft geantwoord
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Toon meer
Bedrijf heeft geantwoord
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contactgegevens
The Old Stables, Goldingham, CO10 7ER, Sudbury, Verenigd Koninkrijk
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Uitstekend
945 reviews
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Antwoord van Horsemat ltd
Thank you for leaving a lovely review Polly. We really appreciate it!
Great quality stable mats
Excellent customer service, the team were very helpful. Delivered on time and the product is great quality. Thank you.
3 december 2025
Antwoord van Horsemat ltd
Thank you for leaving us a great review Debbie. We were so pleased to be able to you. It is good to hear your delivery went well, that'll be all those lovely clear instructions, thank you!
Excellent Advice for an Excellent Product!
A marvelous product, bought for a second time following more Excellent advice, knowledge and an understanding of what is required. Could not be bettered, nor could i fault this company nor their customer service! The second purchase from Horsemat Ltd and I very much look forward to doing so again for my next project in the spring! Other companies should take a leaf out of their books!
26 november 2025
Antwoord van Horsemat ltd
Thank you Susie for taking the time to leave us a really lovely review. We really appreciate it. It was our pleasure to be able to refine what you were looking to achieve and look forward to speaking to you in 2026 for your next task!!!
Next day delivery a big plus
Next day delivery a big plus. Staff always very helpful and keen to ensure installation with no problems.
19 november 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review. We are always happy to help with advise and make sure installations go smoothly, although wall mats are light there is a "method!"
Antwoord van Horsemat ltd
Thank you Ellen for your lovely review. It was our pleasure to be able to help you.
Genuinely a pleasure to deal with
Genuinely a pleasure to deal with, from my first call with Theo. He took the time to listen to my needs and sent out a variety of samples to I could make an informed decision before I made a purchase. At a later date, I then spoke with Maddie to place my order who went through all the details and arranged shipping. I was kept informed throughout the delivery process. A*
I ordered the Super Jim 17mm and what a product! Some serious matting! Heavy duty and far superior to other companies products that I had received previously. Be warned these mats are heavy!
13 november 2025
Antwoord van Horsemat ltd
Thank you Jon for taking the time to leave us a lovely review and appreciating what we all strive so hard to achieve. We are delighted that you are pleased with your SuperJim Mats, we are sure you didn't need to work out on the day you installed them, but hope you enjoy working out on them in the future! They will certainly last a long time!
Always very helpful and deliver the…
Always very helpful and deliver the goods on time. Excellent service 👍
10 november 2025
Antwoord van Horsemat ltd
Thank you Mickey for taking the time to leave us a great review. It is always a pleasure to hear your cheery voice and we look forward to helping you again soon!
Kim is lovely
Kim is lovely, very helpful with accommodating me and giving me advice too and amazing service. Thank you very much
7 november 2025
Antwoord van Horsemat ltd
Thank you Mary for leaving us such a great review. It was our pleasure to be able to help you. We hope that you are able to get your stables sorted quickly and your horses will soon be settled.
Excellent
Just bought my second lot of stable mats from Horsemat. As before, fast delivery, great communication and a brilliant product. Will definitely buy from Horsemat again.
5 november 2025
Antwoord van Horsemat ltd
Thank you so much for leaving us a lovely review. We were delighted to be able to help you again and look forward to helping again in the future.
Antwoord van Horsemat ltd
Thank you Mitchell, for taking the time to leave us a great review. We love a different application!
Antwoord van Horsemat ltd
Thank you Sally for taking the time to leave us a lovely review. We were delighted to be able to help you.
So very helpful.…
Everyone I spoke to immediately understood my requirements and were able to advise and arrange prompt delivery.
22 oktober 2025
Antwoord van Horsemat ltd
Thank you Helen for leaving us a great review, we were really happy to advise you with your choice of matting for your ramp.
Excellent Customer Service
So helpful with what I was looking for and mats arrived the next day 😀
13 oktober 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review! We were so pleased to be able to help you and that DX delivered quickly!
Good product and service
Helpful staff, quick replies to emails, and the mats are great quality for the price.
3 oktober 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to help you with your Stable Mat choice and to help your Dad with the collection.
Very knowledgeable and helpful service
Very knowledgeable and helpful service. Delivered as planned by great delivery driver who delivered the very heavy mats right into the stable. No complaints at all!
30 september 2025
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review! Theo was delighted to be able to help you and it is so good to hear that your driver was so helpful!
Great mats at a good price and very…
Great mats at a good price and very helpful staff
18 september 2025
Antwoord van Horsemat ltd
Thank you so much Louise for leaving us a lovely review. We were delighted to be able to help you again and truly appreciate your loyalty 17 years after we supplied your first mats!
Excellent, personal customer service
I cannot recommend Horsemat highly enough. Specifically, Kim. Kim guided me through a process of buying the right products to create a winter track system in my paddock for my mares. She gave insightful, unbiased advice which enabled me to make informed decisions. The product arrived on time and met all expectations.
4 september 2025
Antwoord van Horsemat ltd
Thank you so much Jo for your glowing review. Yes I lead from the front but I can genuinely say all of my team have the same values and ethos and if they aren't sure about something will ask me. It was my absolute pleasure to help you. Good luck getting winter ready!
Antwoord van Horsemat ltd
Thank you Trevor for leaving us a great review. It was our pleasure to be able to help you again.
On time delivery and good quality
Rubber matting was dispatched and delivered on time and on arrival was left in a safe place. Matting is of very good quality and has laid well in the stable
3 september 2025
Antwoord van Horsemat ltd
Thank you for leaving us a great review. We are delighted you are pleased with your mats and your delivery was nice and straight forward for you!
Excellent customer service and outstanding products
I stumbled upon Horsemat Ltd while searching for stable mats that would be of quality and competitively priced, having the option to request free samples sent is also a big bonus and did help me decide on the mats I purchased.
Kim was very pleasant and very helpful from my first email enquiry. I checked the delivery information on their website and knew their courier wouldn't make it to my home due to access restrictions. I called Kim, we chatted over all options available for delivery and had them dropped off with a neighbour.
Horsemat Ltd is an absolute pleasure to do business with, emails answered in good time, Kim was always available on the phone. Mats ordered at end of the week and delivered following Wednesday, full updates from courier with time slot and when delivery was successful.
I will be a returning customer when I need more mats.
Thank you Kim and the gang.
11 augustus 2025
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us such a great review. It really reflects what we all strive so hard to achieve for our customers, we appreciate it deeply when customers recognize that our goals have been achieved. It was a pleasure to help you and look forward to speaking to you again.
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