Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Toon meer
Bedrijf heeft geantwoord
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Toon meer
Bedrijf heeft geantwoord
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contactgegevens
The Old Stables, Goldingham, CO10 7ER, Sudbury, Verenigd Koninkrijk
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Uitstekend
945 reviews
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Great company to deal with
Great company to deal with. You can call and speak to someone,who gives great advice , takes the order and sends email confirmation. Price for everything is broken down so you know exactly what you're paying , no hidden costs
Delivery instructions are passed on to the delivery company, and tracking information sent.
The mats I ordered were as described and are excellent quality. I have had a number of mats before and they stand the test of time , every day wear and tear and are still going strong !! The mats I had this time were for a new area I felt would benefit.
Would highly recommend horsemat Ltd . Other companies could learn from them! It's great to have human customer service, keeps customers coming back !
19 mei 2026
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review. Theo was delighted to be able to help you and we are so pleased you are happy with our products and our service.
Very friendly
Very friendly, excellent product and they helped to load the trailer. Thank you.
13 mei 2026
Antwoord van Horsemat ltd
Thank you for leaving us a great review Steven, we were delighted to be able to help you.
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review Claire. Maddie was delighted to be able to help you.
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review Karen. Maddie was delighted to be able to help you.
Friendly and helpful staff
Friendly and helpful staff. Very good instructions. Prompt delivery.
15 april 2026
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a lovely review. Theo was delighted to be able to help you and we are so pleased you found the DIY Fully Sealed Installation kit instructions straight forward to follow!
Fantastic customer service
Fantastic customer service, great quality products, just a lovely company to deal with!
17 april 2026
Antwoord van Horsemat ltd
Thank you for leaving us such a lovely review! It was our pleasure to be able to help and advise you.
Antwoord van Horsemat ltd
Thank you so much Alex for taking the time to leave us a great review. We look forward to helping you again.
Efficient service and good quality mats…
Efficient service and good quality mats at a competitive price
7 april 2026
Antwoord van Horsemat ltd
Thank you for taking the time to leave us such a lovely review Claire. We were so happy to be able to help you with your mats and your collection.
Great value and quality
Made numerous orders for 17mm amoebic mats over the years to fit an ever expanding surface area of
Home gym space, always great service and value.
23 maart 2026
Antwoord van Horsemat ltd
Thank you Rich for taking the time to leave us a great review Rich! It was our absolute pleasure to be able to help you again - Hee hee! Your area's are getting bigger! Hopefully these will be enough to tide you over for a while, but you know where we are if you need any more help!
Antwoord van Horsemat ltd
Thank you for leaving us a great review Joe, we were delighted to be able to help you.
Team went above and beyond, 5* service
Kim and Theo went totally over and beyond to give me lots of options to surface a turn out paddock for my horse, we recently chose to take her off grass due to medical issues and I was totally lost knowing what to do. After lots of advice and zero pressure to buy anything at all - I ended up purchasing grass mats and hoping that with the wider system we’ve invested in that these mats will mean the paddock will keep giving for many years! The pricing, communication and delivery was 5* - highly recommend.
9 maart 2026
Antwoord van Horsemat ltd
Thank you so much for taking the time to leave us such a lovely review Laura. We enjoy what we do, but a different application is always interesting - add in a poorly animal and we're all in! From the bottom of our hearts, we hope your girl is soon able to enjoy her special area and the sun on her back again!
Excellent advice and good price!
11 maart 2026
Antwoord van Horsemat ltd
Thank you Liz for leaving us a great review, we were so delighted to help you again. Good luck with installing them, we hope the weather is kind to you!
Excellent communication and fast delivery of the horse mud mats I ordered
Excellent communication and fast delivery of the horse mud mats I ordered. Would definitely use them again—thank you!
13 maart 2026
Review zonder uitnodiging
Antwoord van Horsemat ltd
Thank you for leaving us a great review. We look forward to helping you again.
As good as you can get
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, only a week later. They were shipped very promptly and delivery from a local company was seamless although we live in quite a narrow lane. Comms from Horsemat were excellent and very friendly. Lots of info on site about delivery and worth reading.
9 maart 2026
Antwoord van Horsemat ltd
Thank you so much Jane for taking the time to leave us such a lovely review. We were delighted to be able to help you. Over the years we know that communication at every level is key and as a 3rd party knowing your delivery went as we hoped is really great too! I have passed on our thanks to the Network, so hopefully your delivering depot will be told "Good job" too!
This is our second order of horse mats…
This is our second order of horse mats which in itself is proof of the pudding.
We cannot praise the customer service highly enough, Sophie and Kim have answered all our questions, gone above and beyond and provided a first class point of contact.
100% recommend Horsemat Ltd
11 februari 2026
Review zonder uitnodiging
Antwoord van Horsemat ltd
Thank you so much for leaving us a lovely review Catriona. We truly appreciate it when customers recognise what we strive so hard to achieve, offering the best honest advice. We get so much job satisfaction from having happy customers - of 2 legs and 4!
Very helpful from first contact and…
Very helpful from first contact and speedy delivery - would highly recommend
20 januari 2026
Antwoord van Horsemat ltd
Thank you Annie for taking the time to leave us a lovely review. We were delighted to be able to help you quickly and find a solution for your chewy puppy! Bless him - we hope he is happy in his new bed!
Great Service & Product
Great communication and very quick delivery of the horse mud mats I ordered.
would use them again
thank you.
18 december 2025
Antwoord van Horsemat ltd
Thank you so much Abigail for taking the time to leave us a lovely review. We hope the hollows will help you through the winter and haven't disappeared under too much snow in the last few days!
Helpful company, good quality and good price
The new mats arrived promptly and are good quality and definitely fit for purpose. They are also much easier to sweep than the bobble top type mats, so I will be ordering some more!
Horsemats are helpful and well priced.
28 oktober 2025
Antwoord van Horsemat ltd
Thank you so much Anne for taking the time to leave us a great review. There is NO doubt the Amoebic mats are sooo much easier to sweep clean! We look forward to helping you again when you are ready!
Antwoord van Horsemat ltd
Thank you for leaving us a lovely review. We were delighted to be able to help you again!
Antwoord van Horsemat ltd
Thank you for taking the time to leave us a great review!
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