Hotelogical Reviews 

Never ever use this scam website, I tried making a reservation through Hotels Ugogo it seems everything to go well they ask for your card information and after you confirm the payment the page said that there wasn’t available the rate you pay for and you have to start the process again, but my card was already charged.

Great customer service, very helpful and attentive. I would book with them again.

SCAM SITE!! MUST AVOID

Booked a room on their webpage and got charged but then the reservation got cancelled on me when I called hotellogical they told me there was an issue with my card and I would be refunded in 10 mins or an hour at most. It’s been over 25 days and I was never refunded and the amount was still taken from my card! Called back and they were rude and said nothing they can do about it!! It’s a total scam and also watch your mobile bill for any unknown charges!!! Beware!!

Daniel is an amazing agent to help out with my booking issue! Professional and passionate individual! Great experience!

Scammers, do not use this site. This site gives hotels higher star rating that they are. I booked with them and 3 nights with Globe Et Cecil in Lyon, left the hotel after one night, the room was filthy with a foul odour. I request a refund for 2 nights, and they kept my money.
I thought I was booking on the hotel's site but I think the hotel redirects the bookings to hotelogical. It looks like the hotel is in with them. DON'T use Hotelogical for booking, they don't honour their contractual obligations and do not investigate the issue. I vacated the hotel booked through their site after one night but neither the hotel or hotel logical reimbursed me for the two prepaid nights, the hotel claimed they did not get the payment from Hotelogical, and Hotelogical claimed than the the hotel Globe Et Cecile claimed that it did not receive a payment from Hotelogical. I am out of $525.00 Again Globe et Cecil is not a 4 star hotel but rather 2 star, and Hotelogical has no proper customer service. am pursuing the issue with Office of Tourism, France and the city of Lyon.

The customer service center worked diligently and provided clear communication the entire process as they worked with the hotel to secure a refund for my issue.

I really appreciate of customer service (Razvan) very supportive and caring about customers . Great customer support 👍

The customer service does their best to provide you with the best service possible. My phone had refreshed between looking and reserving and I mistakingly reserved the 18, instead of the 13! The hotel gave the company a very difficult time, but I was eventually given a refund. I appreciate the effort of customer service!!

Do not book with this this website. It’s a scam. They took 309$ from me telling me they will refund me. Lied to me for 5 days and never gave my money back and cancelled my reservations. Customer service is trash. I had to file a claim with my bank to deal with it

Daniela was very helpful in updating me on an open ticket.
We got to a hotel that was not up to our standards and I was able to get it all figured out quickly.

Thieves. Don’t ever do business with them.

I reserved a room through hotelogical. A shooting happened at the college I was supposed to attend classes at during my stay. I canceled on the Tuesday before the weekend that I was supposed to stay. The hotel told me that they were refunding all money for the weekend, with no penalty. Hotelogical said that it would be up to the hotel whether or not there would be a refund. A couple of days later they said that the hotel's response was "negative". Called the hotel today. They told me that they refunded the hotelogical in full. So I paid them and they got all the money back that was paid to the hotel. Then lied to me saying that the hotel would not do a refund. I will never use this company again.

Not a good experience!!! My hotel was canceled. I turned around an booked 2 minutes after they canceled for the same rate. I double paid . I called an explained the inconvenience and the customer service Guy says they don't accommodate for inconvenience!!! An was very rude. I'll stick with name brand bookings from now on. Did I hear EXPEDIA.COM!!!

Prenotato soggiorno ad Agadir presso hotel tikidi beach pagato pure in anticipo anche se dicevano pagamento in hotel. Arriviamo non c'era prenotazione . Dopo vario tempo scoprono che e stato prenotato un altro hotel di categoria inferiore. Stiamo aspettando ancora risposte. Sono dei truffatori

I booked my hotel, got the confirmation and everything. Then a minute later I get an email that my booking was canceled, I DID NOT cancel! I find out there was an issue with processing my card. OK fair enough, but I was still charged! They cancel my reservation and still charged me. What is wrong with you!??!??! Thanks to Hotellogical I will only trust the better known booking sites from now on (Hotwire, Priceline, Kayak, Expedia, etc.)

I rented a hotel room on Feb 1, 2023 in Montana. Montana is a tax exempt state for everything but vehicle registration. I should of only been charged $88.71 this company charged $118.54, which included $29.83 in tax. I checked with the hotel about the charge and they rung it up as tax exempt but the charge was done by Hotelogical, which means they would pocket the tax amount. I started dealing with this on Feb, 1, and on Feb 17th still no action. My next step is to get them barred from representing businesses in Montana and to figure out how to get them audited for every transaction in Montana that they charged tax on.

I am suing these people. I booked a room through this hotelogical bulls@#$ and got to my room and looked nothing like the pictures. Room smelled like urine no heat ended up getting another room at same hotel and was worse then the first one. Did not stay at the hotel, had to travel 45 mins to another way nicer hotel I booked through hotels.com. I do not recommend this company for your hotel needs. Now they are saying it won't let them issue a refund which is bull s##t and I am pissed. I will be reporting this company to the Better Business Bureau for them to be shut down.

This company is a total SCAM. Do not waste your time or money. The absolute worst business I have ever dealt with in my life. BEWARE.

Sharon was a wonderful service agent she did everything she could and I greatly appreciate her service

Booked a room in July 2022 for November , Hotel logic thru Booketta ,double charged for my booking and would not work with me to reduce the rate charged.
Will never use them again