Hot Topic Reviews 

Impossible to place order. Customer service was fone, but couldn't help at all. Had to give up on my order.

Bought stuff from hot topic, thinking I was spending a certain amount, only to look at my bank and realize it was WAY more, because unclear to me, it was not in my currency. So I went to cancel it, they said it was already processing, it was not when I requested to cancel. Package said it was delivered but the receiver couldn’t pick it up, it wasn’t there. Two weeks of it saying delivered it says it actually in Tennessee, not at all where it’s supposed to be, eventually it says it processing in the state it’s supposed to be delivered, then suddenly it’s delivered, to the sender. Where is that? Tennessee. At least two weeks it said it was delivered and it hadn’t even left the warehouse, I wonder if it ever did. There was also a debacle over the return label, they said they sent it, I waited, finally contacted them after waiting like a week, “oh due to an error it hadn’t been sent we’ll send it now” then immediately after replied again saying they can’t send the label to a P.O. Box, a package is fine but a label is not? Almost two months later they’ve finally figured out THEY messed up and refunded me, somehow forgot to refund the taxes so I had to ask them for that, and I'm still out 40 CAD despite them promising a FULL order refund.
They’ve also cause my credit score to drop 2 levels, because I couldn’t afford the order in the first place.
I also requested to speak to somebody above customer service and they completely ignored that.
The 2 things I’ve learned are Hot Topic is absolutely not trustworthy, and their customer service is completely incompetent.
This is less structured than I would normally write, because I’ve repeated all of this so many times trying to get this situation resolved.

Update: they finally responded to my better business bureau complaint, and they lied.

I ordered a Funko Pop and it was shipped in a poly mailer with no padding or anything so it was surprising to me that the item is damaged. I have contacted hot topic several times and only tell me to return the item but they will not replace it or honor the price I paid when using my rewards. Horrible customer service and I will take my business elsewhere. I’ve been a loyal customer for years but that’s means nothing to them.

I ordered a clearance jacket for 53.94 a hoodie for 16.20 it said $75 purchase free shipping which does not include international orders which this was not because it was shipped from Toronto. Then when I called not only had I’ve been charged 1.5 above and beyond the bottom line I was also charged $31 For international shipping because they expect the customer to finance the operation of them shipping the stock from US to Canada depot’s. This all comes at the expense of Canadians and in American dollars. . The way bill you receive will only reflect the amounts of the item not what you actually paid for two items I paid in the end $148.28 when I expected to pay $75 As I had met them free shipping requirement so I thought this is a scam and it is inappropriate you punch in to go to the Canadian site and they order from a American warehouse because there is no Canadian warehouse I was told. I called in and was given a whole bunch of deflecting dialogue of which also included the option to return it without getting the money for the $30 American shipping to me or the cost of returning it as it might be despite the fact that shipping was supposed to be free on orders over $75 and that can’t even apply to Canadians when they don’t have the warehouse in Canada obliging it to be international. This is dishonest and a farce. When we are Canadians ordering in Canada from a.ca site that we have punched in and it is being shipped to us from Canada. It is inappropriate to charge us, American dollars as well as international posting it is the responsibility of the company to figure out their warehouse and operations and not incumbent upon the consumer to finance that part of the operation

They tried to take my money and not send me my package. I order beginning of November, reached out at the end asking for an update. They told me they sent it and gave me a tracking number saying give a few days to update, still nothing by mud December reached out again. Again they told me they just sent it and give a few days to get updates. It's is now after January 1rst still no package called customer service after asking repeatedly to talk to a manager he tried to tell me the package was lost in the warehouse house and consider lost items 5 days after the order was placed? Couldnt tell me all reps kept telling me it was in transit even tho it never left their warehouse. They will take your money, not send the package and then lie about your items status just to keep your money. Awful company and even worst customer services.

Absolutely love ordering from here! Unfortunately I am returning the zip up knitted hoodie but mainly because it doesn't have pockets lol. But otherwise I've ordered in the past and they do amazing Everytime!

I got an email from my bank saying that my email address was found on the Dark Web from this company

Numerous in-store advertisements promoted a "Buy one, get one 50% off the entire store" sale; however, the cashier clarified that the discount applied only to select items, as indicated on a smaller, less visible sign. This discrepancy in advertising is unacceptable. My family and I will not be returning to this establishment. Polaris mall Delaware ohio

Terrible shipping and customer service. I placed an order online and when I went to get it from the post office the bottom of the box was completely opened. The box had one single piece of clear tape on the bottom and one on the top. My items (some breakable) were just thrown into the box without and packaging filler. When I contacted customer service they just didn’t care….first and last time I ever shop at hot topic 🙄

Bought on Black Friday didnt have an issue very quick postage to the UK all very good. Only Gripe is why cant you send T shirts internationaly dosent make any sense

The t-shirts look great but are much too small. Now I have to deal with returning them and possibly re-ordering.

They are the worst, I placed an order of about 7 shirts (about $100), but they were behind schedule for the shipping (about a week has passed and no update). So it was obvious it wasn't going to arrive in time (they still couldn't provide an estimated date, nor the knew when they could give me one), I asked for cancelling the order, they can't, they tell me I have to wait for it and return it myself. Ok, already bad, but I'll do it, but I can't return it by the time they deliver it because I won't be in town for more than a month. They tell me if I don't return it within 30 days, they won't refund me.

Terrible service, is their fault I'm on this problem and they don't do anything to help me.

They sell copyrighted products!! The products are bad copies of designs which are perfected and tested by the original designer, look else where. DO NOT BUY.

Don't buy from Hot Topic online! If your item is on sale/clearance, they will NOT let you return or exchange the item. I bought 3 Olivia Rodrigo shirts for my 11 yr old (Christmas present) and they are HUGE ! Absurd I can't even exchange them for the right size - I'll never buy from Hot Topic EVER AGAIN. Also, their customer service chat is a JOKE, it took me in circles and the bot was an idiot. (At least I hope it was a bot)

i was having an amazing day and plus going to the outlets my day couldn’t get any better. And than it happened, me and my brother went to hot topic to get some stuff. And there it was a godzilla mystery pack, I picked one and saw all the wonderful options i can get but i got the worst one a ship. Now my whole day is ruined.💀🙏

They literally cannot get anything right! I ordered a Hello Kitty crystal figurine and they sent me a Mickey Mouse Funko Pop. Seriously? I had used a bunch of points and rewards coupons, so when they went to refund me, I only received $12 back but to replace the Hello Kitty figurine? I would have to pay double!! Of course they're out of stock so I have to go somewhere else to try to find this figurine and now pay double! Every time they ship me something they get it wrong. PLUS I'm supposed to be earning points and the local store confirmed that I should have points, but they're nowhere to be found in my account. Hot topic just at this point sucks more than any other store I have ever visited. I need to stop giving them my money immediately!! And Hot topic, if you are reading this, don't bother reaching out to me. You guys just suck. I have contacted your customer service, they suck. I have emailed your customer service, they suck too. All of you could give a crap about your customers. You think that you're in business all this time and that you don't have to give a crap about us. I have spent several thousand dollars over the past decade with your store, but I'm done. Bye 🙄

All the clothes are very good quality and pretty, and they are very kind with order problems.

I purchased a gift card online in Canada to be used in Canada from hot topic website.
Well, I didn’t realize after the fact, for the $100 gift card that I bought Obviously thinking it’s in Canadian funds, I was charged $144 in USD.

Be careful if you want to buy a hot topic gift card for your love ones in Canada, especially through their website. I don’t live near hot topic so I have no idea if the brick and mortar store is the same.

Got my Items canceled after the fact, what a big bag of bs. If you don't have enough of the item to deliver me one after I paid THEN HOW ABOUT YOU DONT SELL IT TO ME?!

Please, don’t order online from here. I previously tried to order from here, the order was automatically cancelled despite £80+ leaving my account. It took over a week for my refund to appear. I just tried to order from here again, £70+ again, thinking that maybe the last time was a glitch or something, but no. The exact same thing has happened, and I wouldn’t be surprised if I don’t get my money back after reading some more of the reviews.