Hot Topic Reviews 

I’ve ordered multiple times from them, thinking it’ll be okay.
No. Absolutely not.

Every pre-order item i have purchased gets cancelled after my card is charged and I’ve rarely gotten a refund. I waited 2 months for something only to get a message saying they cancelled it because they didnt have enough stock. Still no refund. Brotha, if i order something, especially a pre-order, and its cancelled because YOU dont have the stock? I expect a damn refund and not the worst customer service known to humanity.

In store, was the holidays, just a FEW DAYS after t he return deadline Two store Managers, were rude/yelled at me and no help to return. Next purchase, I noticed when I looked at home, one was dirty, one had NO SIZE on it, skirt was too big, so I tried to return them and same thing, refused. For one year, email back and forth was just a game, no help. Each time, had to explain the story each time. If you really care about us, keep a FILE for complaints. I did at my job. So, a few items were refused caused me a lot of stress. Please refund!

The worst and i mean the worst customer service ever. This company must be run by 12 year old. 2nd order canceled because they say they have inventory they don't. You pay for orders and then they get cancelled.

Had a good experience there with my granddaughter! The employees were amazing and so nice, love this place keep up the good work!

AWFUL company! Avoid, avoid, avoid. Took four times the amount for my order leaving me overdrawn and point blank refuse to give me my money back. Spoken to customer services until I’m blue in the face. Unbelievable

Their clothes are crap. Poorly fitted and poorly made. You can't cancel an order even if it's literally been just minutes since you placed it. They will tell you their "system won't allow it." Over priced junk. And it's the same junk over and over again.

Stop saying you have something when you don't! Sending me text messages saying the item is in stock then you click the link to add the product to your cart of course unavailable. It's annoying so stop doing it!

Hot topic is a really good store I ordered a shirt online and it came in good also I went to the store itself and bought 2 shirts they were pricy but very good quality and if you want to not have your package lost I recommend going to the store itself

They use USPS shipping, which is notorious for lost packages. They also are no help when it comes to refunds. This place is awful. They should really invest in a different shipping method and stop being so damn cheap.

Terrible. Store manager in co springs, chapel hills is a major lawsuit waiting to happen. She screams at the employees in front of customers (I witnessed it directly) and brought a young employee to tears! I will NEVER shop there again and cannot believe Hot Topic would allow this. I reported to corp. As an HR Director, this hostile work environment will be a downfall. I have been in this location 2 times and the manager has done this both times....screaming at employees to shut up is NEVER acceptable!!!! I told the employee that was crying that a call to an attorney and EEOC would be greatly advised.

Skye @ the Guilford location is amazing. She’s very knowledgeable and thorough in answering any questions. She always has a smile on her face and is pleasure to chat with. Couldn’t be more happier with my experience.

Their credit card is not worth the hassle. I've been trying for months to get my account unfrozen when it shouldn't have been frozen in the first place; the account has had a $0 balance since October 2023. I had to go between customer service with Hot Topic and Comenity numerous times before they finally transferred me to someone who said I had to send in a letter to get the account unfrozen that could take up to 30 business days and then they hung up on me. Absolutely terrible customer service. If this wouldn't affect my credit score to close this account, I would. Safe yourself the stress and DON'T get this credit card.

They will lie to you repeatedly and have garbage for customer service. You will be lucky to get a refund on items you never receive.

I love it here it’s my favorite store in the mall lol. The employees were so kind and I've never encountered a mean or disrespectful one. I’ve gotten many things, such as band T’s, hats, jewelry, and snacks. My favorite things though was the Appa claw clip, Appa plushie, and Guns ‘N Roses t-shirt. Please add more avatar the last airbender things though! ❤️

this place is great for you. however it doesn't exactly have the kind of goth clothes I need but despite that it's not bad

Super friendly and excellent service. Competitive prices. Large stock of hard to find merchandise. I've ordered online and picked up at store had no problems. I've purchased that store and was greeted with a friendly knowledgeable staff. Would definitely recommend awesome experience.

The team was wonderful and service was amazing the items were amazing the music was a little loud in there but overall a great experience

Juno was very helpful and had such a nice presence making the store have a wonderful vibe and a great shopping experience!!

Ordered a hoodie that I had expected to arrive within a month, as it had initially stated in the order status after buying it. Also, I'm going to be honest, Hot Topic used to be much better than this. What the hell happened here?

The hoodie I ordered was for some reason delayed to ship until around May-June, and I thought about emailing customer service to ask about it back in March, when the shipping had noticeably been updated to that time frame. The customer service I got was basically just "nope looks like it'll arrive this month! dont worry :)" and so I waited...and waited...and waited until I decided to check it again and lo and behold, guess what? My order gets cancelled without my knowledge on April 23rd. I have emailed Hot Topic as to inquire about a possible refund, and I know customer service should be open as I write this review...so why haven't I gotten a response? It's been HOURS, Hot Topic. I will NEVER order from Hot Topic again and I will be seeking legal advice in case I do not receive a refund from them. I will also be telling my friends about this and tell them to never order from your site, so good luck Hot Topic, thanks for the memories (not recent ones of course). You used to be so good, now you're just a shell of what you used to be.

Amazing sales