Hot Topic Reviews 

Very helpful and friendly staff thank you

i ordered a manual lawn mower from hottopic.top/ after tracking it for 30 days it never arrived. I had to dispute charges with credit card company. This site is a scam. Beware do not trust!

I've placed many online orders with BoxLunch/Hot Topic for thousands of dollars. They don't always fulfill the order correctly. When you call for a correction, they make a note on your account and tell their customer service not to help the customer because you're a risk to the company losing money. This came straight from a manager. I will no longer be a customer. That's really how companies lose money. A funny line...we're not satisfied until you're not satisfied. Unfortunately, it's true here. Another...if we ignore the customer, maybe they'll go away....guess what? Buh bye...

Order an item that was on backorder and they canceled order but do not want to refund my money customer service sucks hot topic online ordering is a scam

Can’t place an order. Absolutely nothing works! So I missed out on the buy two get one free deal…This website is absolute GARBAGE!! And to pour salt on the wound I have to wait 5-7 days to get my money back on an order that didn’t go through.

Compra fácil y rápida por internet, aplicaron buenos descuentos totalmente satisfecho

Awful. Hot Topic is supposed to be "all about the music", but now they play crappy pop and rap in their stores, the store is ugly and bright, and they sell mainstream garbage. Why can't alternative people have one store that is theirs? Way to ruin what was once a safe haven for alternative people.

They sent me a note saying that there was a sale, but it pretty much isn’t good on anything on the website then when you contact them they can’t help you.

I wish they would stop contacting me. They do it on a bot and then I want to order it for my kids to really enjoy this stuff but in an annoys me that the coupons aren’t valid so if they’re having a sale it should be a sale I don’t think this is a very legitimate business, I had a long talk with somebody on chat and they could not help me at all so their customer service isn’t very satisfactory either. I would probably order a lot if I could take advantage of their deals but nope.

Customer service is a joke. Couldn't order a gift card kept saying error in the information. All my information was correct. Customer service was no help.

Well I've bought a few times from this company and it's been fine till its not..... so I ordered 2x bags and 2x matching purses and they have cancelled the bags I asked them if they could cancel my whole order as I don't need purses as they match the bags they said no... tho u can still buy the bag online they said it was out of stock... not only that they have charged me the same shipping for the 3 purses as the whole order instead of sending me a refund they are unwilling to do so..... be warned this company is shocking.

Three times I ordered a t-shirt and all three times they canceled the order, even tho on the website it didn't state that it was out of stock. Now today (after the order went in a week ago) another item is out of stock and a couple other items are on "backorder". Emailed and got a response from Michael to send me order numbers which I did and havent heard back. Very disappointed in the overall experience and probably won't do business with them again.

Horrible two of my most recent packages smell horrid and of smoke this is Abousletly not okay . And not just the packages the clothes and other items smell terrible too . Called customer service they claim all they could do was give me a refund which wouldn't show up till 2-3 weeks , bring the clothes back to a store and they'd try to help me find replacements for them. Half are out of stock . Oh and also they have an order limit once you reach it they reverse your order this policy is no where clearly stated. on their website I used to be a fan of hot topic but now I am not! Do not order from thier online store!!! Buy in person from a store! or find an alternative!!!!!!!!!!! This is beyond crappy!. The smell was bad enough I almost fainted and threw up. Screw online hot topic!!!!!!!!

I was purchasing items at the register 11/11/2023 at 1p. The male employee began asking me if I wanted a rewards something I said no because I had to drop my kids off and was in a hurry, the female employee standing next to him said to him “what do you type to slow”. Nothing will be done because everyone is short staffed but she lied and told me “he can give you 20 percent off too” I only got 10 percent off! That girl should honestly be fired but again companies put up with this out of desperation. Awful person a bully and liar! I was so upset it ruined my entire day shopping. I was so angry I didn’t say anything to her! I’ll never go to hot topic again. I spend hundreds there too. Salem Nh mall

SCAMMERS BEWARE, HOT TOPIC DOES NOT ISSUE ADJUSTMENTS ON SALE ITEMS OR ADDITIONAL PERCENTAGES OFF! THE ADVERTISED PRICE WILL SHOW, BUT ONCE THE PRICE IS IN THE CART, THE ORIGINAL PRICE SHOWS. CUSTOMER SERVICE WILL SAY THAT THE PRICE WILL SHOW AND YOUR ADJUSTMENT WILL BE APPLIED TO YOUR ORIGINAL PAYMENT WITHIN 5 TO 7 BUSINESS DAYS. NOT TRUE! CHECK YOUR BANK STATEMENTS. CALLED CUSTOMER SERVICE AND I WAS ON HOLD FOR MORE THAN 15 MINUTES.

I returned an item for a refund (wanted an exchange but they didn't have the size I wanted). When I got the refund, it was of a lower amount. I was aware that they deducted the shipping cost from the total but they charged additional fees so I had even less. They don't include this in the invoice, you're just surprised about it later. I had to contact support to find out about it.

I use to shop here all the time, but now I'll just stick to Vampire Freaks.

They won’t post honest reviews. They only will approve good reviews. So they’ll continue to sell crappy products. They literally make some shirts by hand and you can clearly tell.

So rude! My daughter tried to ask if they had any danganronpa items because they have danganronpa t-shirts, funkos, etc. They said no VERY rudely. She is a child. This doesnt deserve even 1 star! I wish i could give 0 stars.

As soon as I walked I felt sick to my stomach, Elena was very aggressive, pushy and RUDE . I have been a FAITHFUL CUSTOMER for over TWENTY YEARS ! Every other Hot topic that I’ve been to has always accepted my husband’s disabled veteran ID for a military discount. Elena said they only accept active duty I’d for discount. I brought a sweater and left with tears in my eyes! The reason I brought the sweater is it was the only Hot topic that had my size!