Hot Topic Reviews 

I love their Little Mermaid stuff! So cool and pretty! They also give discounts. Loungefly bags are awesome! Please add more BTS and BT21 goodies!

There is an excessive amount of politically themed clothing in this place. Many employees are openly discussing their sexual interests, which is inappropriate and not suitable for children.

TOOK TWO MONTHS TO RECIEVE ITEMS.
THE QUALITY IS POOR AND UNLIKE THE UNITED STATES QUALITY THAT YOU'D WEAR HERE.
THEY ARE OUT OF CHINA!!!
IN ORDER TO RECIEVE A REFUND I (THE CUSTOMER) HAVE TO JUMP THROUGH HOOPS AND WAIT DAYS AND DAYS ON RESPONSES AND THEN THEY MAKE YOU SEND IT BACK ON YOUR DIME AND UPS WANTED 400.00 TO MAIL IT (NO JOKE) SO I TOLD THEM THAT AND THEY OFFERED ME 10 percent BACK. STAY CLEAR OF THIS SCAMMING COMPANY.

My kids are huge HT fans. In the many years that we've shopped there and we have spent a lot of money at HT! Best advise to moms, this is basically a fandom/fast fashion store that sells overpriced low to mediocre merch. It's fair to say 50% of their clothes are "wear a couple of times and trash it". BUT, anytime we've ordered a print tshirt and it's arrived in horrible condition, HT is immediate to respond, ask for pics and replace. I couldn't ask for better customer service. And that is WHY we continue to shop there but we shop by reviews and only shop sales and use the bejuju out of coupons and HT cash. They really have no competition in their price point unless you go to one of the popular fast fashion international online stores and honestly, they are cheaper and identical in quality but lack the customer service that HT has.

Just got my stuff today in the mail. I ordered earrings and an anklet. I've shopped in person before, and I have to say, they have the cutest jewelry. I've only experienced my jewelry breaking one time, but that was my fault, because I stepped on it. Their earrings are great quality and it's one of my favorite places to buy jewelry and accessories. I've had one of my pairs of earrings for almost a year, and they haven't changed color, and their quality hasn't worn down yet! 10/10 I must say though, it's a little overpriced

Maybe I can post my review here. Since Hot Topic said it can’t be published cause it didn’t “meet the guidelines” ANYWAY Got an email saying that it arrived on 07-09-2023. I got home and it wasn’t at my door or in my mailbox. I checked the tracking number and it shows it’s been delivered. There is a signature that is not mine. The shipping company is a private company I was not familiar with. OnTrac/Lasership. They have a pretty bad reputation for losing packages or lying about packages being delivered. I’ve contacted them and they told me to wait 2 business days for a respond. They didn’t respond. I had to contact them again just to get a response for them to say they can’t find it and can’t provide me any details such as who the delivery person was, whose signature that was on the receipt, who their manager is, their customer service number. Hot Topic has an even worse policy that I have to wait 5 business days for them to do anything. So I’m out of $100 for four weeks. And I got this item with the intend on going to see the movie. So by the time I get it, if I decide to, the anticipation for the movie will be over. But my issue is that on Hot Topic’s website it says they deliver through USPS with standard shipping. I chose the standard shipping. So I do not understand why my stuff is being delivered through OnTrac. If you’re planning on buying anything I would go to the store or have it shipped to the store. Cause no way will OnTrac lie about not having it go to the store. And I highly doubt the employees would tell you to wait 5 business days to get the items that are in the store.
Someone mentioned on here that they received a knockoff from the site. And the more I think about it, I did order a shirt a few years ago that never matched what the picture was on the website. Yeah just don’t use the website

I’ve only been to Hot Topic twice but both times I spoke to the same employee. The employee’s name was Chris and he was very nice (he also complimented my Billie Eilish shirt). Chris was super friendly and made me want to visit again. The two times I’ve been there we’ve had nice conversations that I really enjoyed. All the employees were super kind and helpful, this is the kind of customer service we need everywhere else. I also love the whole aesthetic/vibe of the store, it feels very welcoming and I love all of the graphic tee’s. I hope one day I can work there when I’m older and have amazing co-workers like the ones I met when I went. I can’t wait to go there again to see all their merchandise and to hopefully have more nice conversations with the employees.

Today I went to hot topic southcentre I bought some stuff I went to checkout the guy said there is 30% off sanrio stuff and 50% off jewerly and after the guy started scanning the items before he did I saw that he put 44$ before he started scanning the total there was 89$ but he did the 50% and 30% off after I went home i saw something strange that my items were only 49$ without any 50% and 30% off cause I got 1 item for 12.90$ from the sanrio section it's 30% off its 9$ and I got 1 item for 16.90$ and 1 for 12.90$ from the jewerly section with 50%off its 15$ without is 30$ and after I got 1 item for 5.90$ no % off the total was supposed to be 15$+6$+9$= 30$

Cancelled my last two orders. Just sent me emails saying it is out of stock or undeliverable to my address. But they ship to me all the time. So their website is just wrong about their inventory? Twice? I chose a couple things on clearance there first time so I could see those not coming but the other stuff wasn't clearance. And the second order has no clearance product. Just not the customer service I received during all of COVID when they were begging for orders. Now they could care less it be seems.

They will offer a huge discount on your next purchase. Problem? "Your coupon is valid but your order does not meet the qualifying the threshold. Please update your Shopping Bag." Grammatical errors and all! Why would I shop here if you offer a discount after signing up that doesn't even work? I'll just use the 20% off sitewide code. Oops! You have to buy three items to qualify for this offer. Wow!

very cute things but too overpriced
anything you buy here can most likely be found somewhere else for much cheaper, but i really do like their unique merch for artists💗 but overall i think the quality of their clothing/accessories could be better considering the prices.. most of the accessories look cheaply made and the jewelry doesn’t last too long before it falls apart:(

I ordered a backpack and it said it would take two months to come in and it gave me the day it should arrive. Once I reach that date it still had not arrived and the mall that it was supposed to arrive at which is an hour from my house so I gave it another week and made arrangements to drive over for the hour to pick it up. However, when I got there, the backpack still had not arrived. Due to my inconvenience I spoke with customer service and they assured me they will ship the backpack to my house directly. However, they did not follow through with that. I spoke to them again and they told me they cannot change the shipping address, even though they were at fault, because I still did not receive the backpack 12 days after the date I was supposed to and now all they’re offering is a refund even though I was inconvenienced a lot of time and gas to get to the mall

I like how my son like this store. Recently turned teenager. Anime characters. Need more of this stores. Customer service was good. Fort Worth TX

Jenae at Chesterfield Towne Center location in Virginia was fabulous this week and previously as well. She is friendly and helpful, greets and welcomes shoppers, and assists with getting merchandise needed to try on.
She offered to place items at the checkout counter until we finished shopping and shared that she recalled us shopping previously. She asked if we wanted to use our reward amount toward this purchase. My granddaughter is a teen and this is her favorite store. She is not trying to be trendy; just to find clothing and accessories she enjoys. The encouragement to earn coupons for special shopping dates and even to call us to remind us helps us take advantage of savings. Hats off to Jenae (39914) for her assistance and kudos for just visiting a bit.

Ordered a long-sleeved gray sweatshirt with a Princess Peach print on it, or at least it was on their site. Instead I received a black short-sleeved T-shirt with the same print. It was a cheap, unbranded T-shirt and the print was already faded/peeling, no Nintendo copyright or anything similar on the tags. There's not even a shirt version of this design on their site for sale.

I contacted customer service and sent some photos and they said they'd "escalate the case to the POD department" and send a replacement once confirmed. It's been 4 days and I've heard nothing since, how hard is it to confirm that I have an item that's visibly the wrong product and seemingly a cheap knockoff?

Went to the store and a really nice sweater caught my eye. Looked on the website and the exact same sweater was less than HALF the price. It was 77.90 in the store and 29.97 online!! What the actual heck. So I guess the lesson is, don’t shop in store, just go to the store to look and then order online.

That being said, I held the sweater for about 5 mins as I walked the store and I noticed it pilling and losing threads like crazy. Definitely not worth $80 anyway.

Don't use hot topic online services. Bad customer service, bad website, promos don't work online. Anyway I'm very salty I ordered from hot topic online and never received my order ever. After multiple emails on my part and nine months of getting the silent treatment, they cancelled my order and because the the order was made using a gift card that expired due to waiting for six months I'm out my money.

I usually do not respond to these but I am beyond furious with your company and customer service. I will do everything in my power to tell people not to shop with you guys at all. Your customer service is nonexistent. A bunch of incompetent individuals that don’t pay attention to what the customer is saying an and can’t properly assist the consumers, the ones that pay your salaries. For a large corporation you Guys handle your customers so so so poorly. I purchased a gift for my mother in February thinking that would be enough time until her birthday ( April). I never recieved any tracking number WEEKS after my initial purchase. I assumed maybe you guys had some shipping/processing delays but I left it alone seeing as I still had A MONTH to wait and I’m a patient person. After TWO MONTHS I get anxious and call customer service to see if they can tell me if the package has even shipped yet. The agent FINALLY gave me a tracking number and told me it JUST GOT SHIPPED OUT and I should receive it in a week. The tracking number turned out to be TWO MONTHS OLD !!!He said i’d receive my order within same week of my call but he failed to tell me THE ITEM WAS SHIPPED WHEN I ORIGINALLY PURCHASED IT ( February) AND IT WAS SENT BACK TO THE WAREHOUSE and now IT IS OUT OF STOCK. You guys did not notify me that your products failed to ship to my address and I was never given a refund until I called and had to ask about the order. This is by far the worst experience I’ve had from any store. Your customer service reps do not know how to do their jobs and they are UNWILLING to help the consumers. Terrible terrible company I’m reporting to BBB as well.

Hot topic to is terrible!! Pre- ordered Melanie Martinez merchandise… now they say cancelled … really??? It’s been pretty ordered for months !! Horrible customer service. They have no idea what they’re talking about. Done buying from them. The material of the shirts is terrible anyway!!

I made an order at hot topics Order Details: DH2178178458

by my PayPal account . I chose the option pay in 4. everything when through accordingly and they decided to charge me in full. I swiftly communicated with customer service to cancel my order and have this fixed so i can reorder and this is the response i get.

" Name of customer representative Isian Our first priority is to ensure that your items ship out as quickly as possible. Therefore, once your order has been confirmed, it is immediately sent to our warehouse for processing. Due to this, we are unable to modify or cancel your order once it has been submitted.

In case you want to receive a refund, you must wait for the order to arrive and return it to our warehouse. Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit"

They when ahead and further told me as per policy i have to wait for my item to arrive so i can then get my refund , Horrendous experience this will be my last time shopping at hot topics and customer service representivitve didn't give a fly about being at the very least friendly