Howdens - Ebbw Vale Reviews 

We had the pleasure of working with Becky! I honestly cannot thank her enough for all her help, patience and hard work throughout the whole process. From the very beginning, she took the time to listen to exactly what I wanted and helped bring my ideas to life, while also making suggestions that I would never have thought of myself.

I would highly recommend Becky to anyone looking for a kitchen designer. She is a real credit to Howdens and I couldn’t be happier with my kitchen. Thank you so much! ❤️

Great team at Ebbw vale store. Shelby was brilliant I only had to message her and she would Respond straight away. The service was outstanding. Delivery was great there was a few bits missing but Shelby sorted it with no issues.

Shelby was extremely friendly and knowledgeable. Her advice was helpful and we now have the kitchen of my dreams all thanks to Shelby and her creative ideas. Would highly recommend

Extremely disappointing experience. We thought we were investing in our dream kitchen, but instead we were left with countless mistakes, a bill of well over £20,000 (excluding worktops), and a kitchen design that we are still unhappy with.

Although the branch manager initially appeared helpful, he later refused to address our concerns and insisted that every issue we raised—including a kitchen design that differed from what we had agreed—was our responsibility rather than theirs.

We are also very concerned about the way our order was handled. Despite repeated requests, we still haven’t been provided with a copy of the detailed kitchen plan, a complete order breakdown, or full pricing details. If Howdens wish to work directly with the public then they must be transparent from start to finish or change to a trade only supplier and advise us of this when we enter.into the.planning stage.

For such a significant purchase, we expected professionalism from start to finish, accuracy in delivering exactly what we asked and paid for, and accountability when mistakes are made. Instead, the process has been stressful, frustrating, and incredibly disappointing.

We will not be using Howdens again and.would not recommend them.to others.

From helpful side of the planing process to the delivery 👍

Ebbw vale branch best in the country hands down.

Rebecca was a pleasure to deal with, very helpful, gave lots of good advice and organised everything well. We got a dream kitchen

The whole process from planning through to the end result was virtually seamless . Becky is a knowledgeable and professional planner who really listened to our brief and delivered in every way. The inevitable small issues that come with fitting a kitchen were quickly resolved by the team with absolutely no fuss. We chose quartz worktops and the measuring and fitting teams were first class. We have a kitchen we are delighted with and would not hesitate to recommend Howdens Ebbw Vale

Took a delivery this morning all good
Delivery boys very helpful good lads in all fairness %100 to them,

Worked with Becky Hutton on the kitchen design – and she was amazing. Full design of 3 options, printed A3 in colour for us to take home to visualise in the room. Finalise design price was at expectation and delivery was on time.
During instal there was a need to add two additional unit due to building work exposing pipes that needed to be covered by units – Becky engaged immediately with us to do a small design change and sourced the 2 new units from other Howden sites to ensure no delay to the fitting.
A few niggles appeared during fitting – which is common with all projects of this size – which Becky also sorted promptly. Arrangements made for items to be delivered within days or picked up same day when needed.
We love the new kitchen – thanks Becky!

Howdens Ebbw Vale were incredibly helpful in designing and providing our new kitchen. Rebecca listened to our design needs and created a wonderful kitchen incorporating small touches we would not have considered but have made a huge difference to the overall look. I would highly recommend them.

If I could give this place 0 stars , I would. Avoid at all costs . As a building company we have had an account for over 10 years and the amount of money and customers they have cost me due to their incompetence is unreal. I lost a kitchen job recently as the customer had to walk out due the awful customer service they received. They ordered wrong products on numerous occasions and I have been expected to pay the cost of rectifying this. They make false promises , they make about lead times and delivery dates , never keep you informed and are totally incapable of designing a decent kitchen. They can't process and order correctly and the manager completely ignores you when something goes wrong. Even after official complaints are logged.
The quality of the kitchens are awful and they don't want to know when you have a problem.
Save yourself the stress and take your business elsewhere !

From the start when we walked into Howdens we were greeted by Rebecca and she was able to guide us through the steps of having a new kitchen. She was thorough in all aspects of our choice and we felt comfortable with her suggestions and design. Our fitted kitchen came to life from the design and planning stages and we are thrilled with the end product. Thank you.

I needed a door urgently and they found one for me at another Howdens so I drove there and picked it up and was able to do the job straight away. The staff at both Howdens were excellent.

Always helpful, providing good trade prices, always happy to price match and in fact beat when asked, returns not a problem, can't knock them really and I have 40 plus years experience, genuinely pleased with this branch in particular

Good quality materials at a great price. Great welcome off Tracey as always.

We have recently bought a beautiful kitchen from howdens. Rebecca Hutton. Planned & gave us a great service. I would definitely recommend howdens if anyone is looking to buy a new kitchen. Thankyou Rebecca at the howdens ebbw vale branch.

Good service and good qualility appilances

Product on the shelf, great service and price

We had a very good experience working with Howdens Ebbw Vale, Becky was extremely helpful and full of knowledge, quickly putting together beautiful designs aligning with our extensive lists of wants and desires. She was also happy to adapt designs as our situation changed. Delivery went smoothly and when the sink unfortunately arrived split in half, staff were able to quickly locate another sink from a different branch so we could fit the sink without delay. All other staff were also lovely, definitely the friendliest branch we’ve visited!