Howdens - Stourbridge Reviews 

I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems.
I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture.
Very happy with the service.

Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

Disaster.
Incomplete deliveries with no prior communication.
Warped doors.
Damaged cabinets.
Missing and insufficient parts
No response to put things right.

Great commination from beginning to end. From initial contact to after care the staff are very willing to help.
The product is very good too.

We had a problem with a kitchen appliance , took the problem to Sheila deputy manager in Howdens.
She took the trouble to sort our problem out with a good result, she was professional and very helpful.

Workmen been sat here all day. Still waiting for delivery. Can’t tell us where the delivery men are and informed items missing. I hope this isn’t an indication of what the actual product will be like.

Very pleasant staff at the Rowley Regis branch . Items sorted out quickly no issues
Really helpful …

The manager Hayley in Stourbridge is absolute diamond. Hayley sorted out my kitchen quote to bring it into budget after other suppliers let me down. Thank you Hayley.

I visit Howdens (Stourbridge) a lot and other branches at times. All staff that I deal with are knowledgeable and helpful. I have to mention Scott at Stourbridge who seems to have most of the product codes in his head?
No negatives to comment on.

Good service thanks

Excellent service, brilliant and affordable design by Jayne Tolley. Just what we wanted, very much recommend.

I’ve been working with Erica and the entire team for over a decade , she has always gone above and beyond to help and support me with great service great value and lots of laughs along the way making my experiances with Howdens a pleasure

The staff are very knowledgeable, helpful and friendly. My customer was over the moon with her new kitchen.