H.Samuel - Reading Reviews 

Excellent service

This doesn't even deserve 1 star. I went into the Reading branch at 4.30pm today and the assistant was behind the counter and clearly could not be bothered to serve me. I stood for few minutes and had to ask for help. She was reluctant. I asked about a pair of hoop earrings in the sale I had seen online to have a look and she was obstructive by saying the gold earrings would not be reduced that much. I then had to show her on my phone and she shrugged dismissively saying they are probably not in-store and signposted me online. She didn't even explore any similar products to have a look and was argumentative when I asked. She clearly had no knowledge of the products by saying this without even looking and was quite insistent in being put out to help. I had gone to the store to see the products to get a better idea than what I could see online. I had been online and I was better off being treated with more respect by the chatbot! You ought to replace her with a virtual assistant as she is costing you customers and the chatbot treats customers equally with dignity and respect. She needs intensive training on customer service, manners and product knowledge.
Absolutely disgusting service so I walked out and you have lost a customer and a sale.
I am going to escalate this to Head Office.

Very disappointed. My wife paid £285 for a repair in 2020 to a ring which involved re sealing the diamond, the ring had been purchased from Samuel's a number of years before. Within a couple of weeks of the repair the diamond came loose and with a fault admission from Samuel's they agreed to put it right.

The ring came back again and was ok until early last week when the diamond again came out this time the diamond was lost.

We communicated with Samuel's at their store in Reading to be told the work was not guaranteed and nothing could be done unless we repaid.

My argument is why do they charge so much for a clearly sub standard repair.

I'm not returning to Samuel's to dispute this either will I ever make a purchase with them again.

Carried out a beautiful repair to our eternity ring reasonably priced.

Excellent customer service very very polite lady.

Great quick service good value for money

Love it the store

I found the two lovely ladies that where working there that day most helpful & went the extra mile in helping me with my purchase on Date: 30/05/21 at 14:59

The lady who served us was really nice,and helpful,she was very friendly ,I can't remember her name but she originally came from Portugal, but she is definitely a credit to your reading shop.

Polite service and did want I wanted efficiently.

Bought a very inexpensive watch in H Samuel for an elderly Aunt ( Reading Oracle outlet) but the female assistant (? manager) treated me with as much attention as though I was buying a diamond encrusted Rolex!
Couldn't have wished for better service.

Very pleasant and efficient staff made the visit worthwhile

The colleague that served us was so lovely and helpful. Made our experience smooth and easy. Nothing was too much trouble.

Went into the store, we were approached straight away by a friendly and polite member of staff. My son spoke and discussed what he was interested in the lady suggested a few options we my liked and chose one. He tried it on and said he would take it. Went over to the till,the lady suggested insurance on the piece which we took and paid for the item and left. In all we were in and out in about 10 minutes and the service was friendly, polite and efficient great customer service.

I was so impressed with the team in Reading. Helpful & courteous - not pushy, which I always appreciate!

It was good service all round found my Watch and Service was excellent