Hudson Reed UK Reviews 

When I built a new home 7 years ago, I specified HR fittings for the guest bath (3-way bath, shower, and hand-held) and master bath (2-way shower and hand-held). In seven years I have replaced 9 (yes, nine!) master bath flow cartridges because after a few months they do not seal tight and constantly drip through the shower head. (Their diagnosis is a high mineral content in my water, but since I have a whole-house RO water system I can guarantee that my water is absolutely pure.) I have also had to replace a non-return valve housing due to an O-ring leak, and this week another non-return valve is leaking into the wall.
Having worked 40+ years in the Mechanical Seal business I know more than a little about ceramic lapped faces, O-rings, and leakage. My three problems with HR are 1) the quality of their equipment seems to be poor, 2) they don't seem to have anybody technically competent to troubleshoot my problem, and 3) they don't seem to care about 1 and 2. At this point I am resigned to replacing flow cartridges every year or so, but I believe one should expect 10 to 20 years of trouble-free service from this type of equipment.
Given the choice I would never buy HR again.

absolutely first class service .

Very efficient and excellent customer service with knowledgeable and personable staff.

My minor query was sorted out very efficiently and I would single out Mark who resolved everything.

Exceptional service. Toilet seat hinge broke and I asked if they could sell me a replacement rather than replace the whole seat. They quickly sent me a new hinge next day delivery free of charge. Couldn't speak better about the after care service from Hudson Reed.

Shower valve and riser set.
I chose this item because of the name and because it came with a 20 year warranty.
The shower valve cartridge needed replacing after 2.5 years. This was not covered by the warranty.
The diverter needed replacing a couple of months later. This was not covered by the warranty. Furthermore, there is a 'stock issue' with the manufacturer and I cannot buy this item until mid June 2021. (I am writing in mid April 2021).
Regarding the warranty, I am told that only non-moving parts are covered by the 20 year warranty. So, in my opinion, the warranty is not worth being part of the decision making process.
Looks nice though!

I bought a radiator from them that started leaking and showing signs of corrosion just outside the warranty period. I reported this to them, pointingbout that the corrosion must have started within the warranty period. They responded that as I informed them outside warranty period they could be of no further assistance! Appalling customer service.

Hi HR
We love our bathroom furniture, units are sturdy and look as new 4 years on.
However, my concerns are that the taps and thermostat shower bar Chrome has really corroded, we have tried so many items to remove the water mark's and staining.
Our other concern is that the thermostat failed within the first two years but due to buying through a company that did the refit we never received the original receipt so were informed that the guarantee was invalid.
I feel that like a lot of people, I'm not a plumber or bathroom fitter so found it easier to purchase items and instruct the company to fit for us, believing that this would be best,however this was not the case.
HR - I FEEL THAT IF YOU EXTENDED THE GUARANTEE TO "3RD" PARTIES THEN YOUR RATINGS MAY IMPROVE.

I purchased a Hudson Reed Head 48 via Victoria plumbing last week and the head came with no fixings and the threads to connect the water pipes were loose. I spoke to them( HR ) and they said we should have two large brass nuts two large brass washers and two large rubber washers the lady said contact Victoria plumbing tell them it’s assembled faulty also. I did and they sent a replacement and these parts were not there again. So on Thursday my husband spoke again to Hudson Reed told the guy the story he looked into the technical side of things said yes you should have these they should come assembled. If they did the wall plate would be attached and then the whole thing wouldn’t fit into the packing box they come in. Nevertheless he took my husbands number and we’ve not heard back. In the meantime the web chat is I started on Tuesday about the item responded and so I told them the story and today is Tuesday the 16th and I’m sat on a shower head I cannot fit. I’ve went back to Victoria plumbing to ask them to chase and I’ve had to chase them for an update and they just say they’re waiting to hear. I mean how hard can this be, I’ve had tradesmen fit the pipes for this shower head so I cannot change it the tiler is now here and I’ve an expensive bathroom item supposedly from a luxury company that I cannot fit. How hard can it be to send nuts and washers .... you know the things I’m meant to have. Terrible service

Bought exposed Topaz Thermostatic valve and riser kit from victoria plumbing. The quality seems good but as there is no adjustment in the T piece at the top of the riser it is impossible to get the riser parallel with the wall. This does not look good and does not seem right also cant think of a fix. An adjustable T piece would solve the problem -shame.

We purchased Hudson Reed bathroom furniture from Victorian Plumbing for our en-suite and to say we are disappointed is an understatement. We unboxed the vanity and wall units only to find that all the items had some form of issue, the vanity had missing veneer and the wall unit was scratched on the side. It was not a delivery issue because the boxes were fine. We complained to Victoria Plumbing and they dispatched new units however when these arrived they were in worse condition then the first batch one unit was in bits. The company clearly has none or little quality control, I certainly will never buy there products again.

We refurbished and extended our house three years ago and bought mostly Hudson Reed fittings (based on what seemed like a fantastic guarantee) for the bathrooms with the exception of a Grohe valve for our ensuite shower. We have two wall mounted taps installed - one in downstairs toilet - the chrome has bubbled and corroded on this one. The second wall mounted set in the family bath have become loose - which we managed to tighten up ourselves and then this suddenly started leaking - husband has had to fix this again today. The tap levers have never sat square or symmetrical and in order to replace these taps we would have to remove a large section of painted bathroom panelling as the valve sits behind this. We have deck mounted taps next to our basin in ensuite which we had to contact HR about just after installation - they sent a random part to be replaced in response - which we haven't bothered even attempting to fit as HR don't seem to supply very detailed installation instructions and we aren't willing to pay for a plumber. The 20 year guarantee is a fraud. These products don't stand the chance of lasting 20 years and submitting a claim is near impossible - and even then they won't replace like for like - just send random spares..

I ordered this for my shower room, when fitted the seal does not touch at the top or the bottom, but touches in the middle which tells me that the trim which the seal is attached to was not fitted properly. When I emailed them with this issue there response was to hit it with a rubber mallet and a piece of wood. Reluctantly I done this as it seemed like this might solve the issue. I emailed again and told them it didn't work, the response I then got was "the method should work as the chrome seals are meant to move, you may need to hit a bit harder" If the glass shatters which is a possibility I'm sure the cowboys at Hudson Reed would tell me that I hit it too hard. Avoid if you're looking for a decent product or decent customer service.

Good customer service from Tony today, following a couple of emails I called today and my issue was resolved swiftly, very thankful as home schooling and so short on time at the moment !
Heidi

Customer service is non existent with Hudson Reed. After emailing them a year ago with a basin tap which was 2 years old and had gone green and the metal was bubbly, they asked for proof of purchase. Which I supplied they very promptly sent me the wrong tap a bath tap not the basin tap then the problems began I asked them for a returns slip they told me to put it the original packaging and put return to sender I explained that the box it came in was falling apart and I had thrown it away. A few weeks later I was told that they would refund me my postage. They said they would send the basin tap when they received the bath one back. Eventually I received the postage refund and then I waited and waited but nothing. I finally found a phone number for them and rang them to be told the tap is now discontinued. It would have been available last July the lady I spoke to said after going through all the emails she couldn’t understand why the tap had not been sent to me. Offered a replacement but as I pointed out it would not match the original bath tap. Could not offer a refund as we bought it from Victoria Plumb I now have to contact them to ask for them to request a refund from HReed then VP will then refund me. As of with a lot of things in this COVID times things are slower than usual, but this is not on. I would not recommend this company. As we now have to replace the original bath and basin to get them to match. Thank you HUDSON REED for nothing.

Purchased Hudson Reed taps as was advised that they were of excellent quality. These taps did not last the test of time, found them to be of poor quality and need replacing within 4 years. Customer service truly disappointing.

I Purchased a Hudson Reed 1100 x 800 apex shower cubicle from a different company online that sell Hudson Reed products a months ago and have only just got round to fitting it to find that there were two springs missing from the bottom rollers.

I asked the company that I brought it from to provide these springs as they were missing and I was told that it was out of warranty as I needed to inform them within 7 days of purchase of any issues! (Terrible Service)
I then searched endlessly in plumb centres etc to find a suitable spring but with no luck.

I then contacted Hudson Reed them selves and spoke to a gentleman called Thomas, he was very helpful and informative and has sent out the springs for me free of charge.

Great customer service, thank you 👍🏼

Thank goodness I paid a bit more for my shower and bathroom fittings from Hudson Reed. I was having terrible customer care problems with the online store I had purchased it from after once fitted an issue with the shower valve was identified. Hudson Reed were quick, helpful and I even got to speak to a lovely lady in the technical team who ensured a replacement was sent out. Thank you do much and if you are ever thinking about getting cheaper no name brands from online stores. Think again! I would recommend this brand and their fantastic support team and customer service. Even through COVID!

Tom Pearson was excellent in his response. I phoned him after having a real problem with the wholesaler when we were trying to get a small part replace. The wholesaler was very bad and I phoned Tom who looked up our record and resolved the problem within five minutes. In future as a company I would like to deal direct rather than go through a wholesaler.

G Ellis

FAO Tony
Further to your message 4 days ago, you advised me to contact services to arrange the faulty parts. I duly did referencing your message and received this response on 18.09.20.

Morning
We can send the parts no problem but they are chargeable as previously stated
Deborah

Tony, can you please deal with this directly.
Thx in advance
Peter

i purchased a Hudson Reed interval thermostatic shower in 2016. It is an expensive shower. I am having trouble with the water jets. I rang Hudson Reed and they said i needed a new shower diverter. i asked them to order me one and they said they do not stock them so i have a shower with a 20 year guarantee you can not get parts for. The 20 year guarantee is not worth the paper it is written on. I would not buy a Hudson Reed product again. This product is still advertised for sale on the Hudson Reed website. I cannot see how they can continue to sell a product for which they do not supply spare parts.

I purchased a tap from this manufacturer , the red print has come off and the blue print remains (these Colours distinguish Hot and cold) the red has come off after two weeks, however the blue remains and I have been told they will not replace as it is the cleaning products I have used That have removed the red print but worked perfectly on the blue . I am not able to add a photo!! Absolute joke of a company