IBAS - Independent Betting Adjudication Service Reviews 

(((( be sure to read IBAS reply to this review... talk about dummy spat out. Listen IBAS if you made decisions fir the greater good of gamblers I wouldn't complain but in actual fact you are not independent your the bookmakers lackeys and your paid for by the bookies.. no wonder they get to choose what you can and cannot adjudicate !!! What a sham)))))

IBAS are a joke, yes you will see some desperados on here saying they are great because they sorted their issue out but what you done see is the thousands of customers IBAS let down. Like me for example, Betway have stolen my deposit of £50 and they admit it.. but IBAS refused to take any action because of they "only deal with complaints about bets and not the actions of the bookie when it comes to deposits and withdrawals - that for eCOGRA"

.. who are also a complete waste of time

IBAS took no action when william hill did me out of a £3300 payment for a winning bet - i won it on Crazy Time, I had £3 on a bonus game that paid 1100 to 1.. my screen went blank after the game but i did see the amount i won go into my pot.... after the screen came back the pot was empty of the £3300 and my original £230 in the pot. '

'I took my complaint to IBAS who sent me a reply after a couple of months telling me what the bookmakers said, which was that they had no idea what i was talking about and that the game i played was not in error, and that I hade been paid out at £55.. and that my pot money £230 had been played.!! IBAS simply stated that their response was that of the bookmakers and that was it. I asked for the video recording of the bet as they do keep them on record, IBAS refused to obtain it. so all in all IBAS are just another cog in the money making gambling system where bookmakers are stealing money on top of making money... IBAS, eCOGRA, Gambling Commision all in bed with all the bookies... its a national disgrace

I Have tried registering and the action link is not working when i try to click on it. I have been waiting weeks and weeks for 4 withdrawals totaling £950 from MR Q and everytime I email them they keep asking for more verification that I keep sending but get no where because its is different people dealing with these all the time. I hve been told of them they have now closed my account and still no withdrawals i am at my wits end and the stress has really affected my mental health. Please help?

A good experience with IBAS from the very start. My dispute with Betfair was initiated swiftly by case manager Mr James Ironside.
Mr James Ironside was very professional and extremely helpful taking my case forward against Betfair; Mr James Ironside was meticulous and understood my predicament eg open position unable to manage due to prolonged suspension of market.
Betfair initially offered a derisory £25 compensation as goodwill gesture and final settlement; if I did not accept the offer would be rescinded eg if I went to IBAS. This was repeated on several email exchanges with Betfair.
My dispute with Betfair centred on Man City Football Specials; the market was suspended suddenly without consultation or communication; suspension period was from 2nd May till June 3rd then extended to June 10th - the club's competition finals even when no game involving Man City or Arsenal that could influence the English Premier League.
Prior to IBAS involvement I got nowhere (merely fobbed-off) eg Betfair has the right to suspend any market if they see fit; they were within their right under the terms and conditions, etc, etc; prior to this I was ignored until I sent an email to Mr Jackson CEO of Betfair.
Several exchanges of emails between myself and Mr James Ironside mainly for updates, and to discuss the way forward post a Betfair response; between Mr James Ironside and Betfair.
Eventually Betfair admitted their market was "malformed" - Betfair's description. Soon after Betfair indicated they'd look at my account in view of any losses incurred post 10th June (Man City European Cup Final).
This morning post an email from Mr James Ironside to Betfair for an update on the above ie put right my account Betfair I was refunded just under £700 for not able to manage my position due to a "malformed" market and prolonged suspension; I'm ecstatic!
I'm absolutely certain this will not have been possible without the intervention of IBAS in particular Mr James Ironside; I'm so grateful to Mr James Ironside for this outcome.
This episode has made me very vary of The Exchange given the power of those responsible at Betfair despite they were in the wrong eg fobbing me off; ignoring several requests for email communication, etc.
I'd advise any dispute one may have with a bookie it pays to approach IBAS; prior send an email to their CEO. Otherwise most probably you'll be ridden rough-shod by the bookie.
Thank-you Mr James Ironside and IBAS.

Absolutely crap try and register and all you get is an error has occurred complete waste of time

I referred a dispute with Ladbrokes to IBAS (the details of my very unfair account closure is well documented on Ladbrokes page here). Whilst I knew this fell outside of the remit of IBAS, I felt they had listened and understood my frustrations, and offered me advice on how to proceed with Ladbrokes.

The whole gambling industry needs a major overhaul of how companies are allowed to treat their long standing customers, without any ombudsman or overriding control over them, they can discriminate freely because they can, they even refused to pay out a winning bet of just £2 unless I instruct my lawyer, again, just because they can! Their T&C's say they don't even have to give a reason! I don't know if this attitude is exclusive to Ladbrokes, but I'd certainly advise anyone to not deposit with them.

I didn't expect IBAS to be able to put things right for me, but it felt like there was a real person there, who was at least sympathetic to my case.

It's frustrating that there is nobody externally who I can complain to about this, as I really have a very valid case. Of course, I emailed a complaint to Ladbrokes (many times), but they failed to reply to it.

The Gambling Commission "noted my case", but couldn't act on it.

There really needs to be a complaints procedure in place, or a UK telephone number for Ladbrokes, as the call centre staff are only trained to quote their T&C's and hang up.

Thanks for listening IBAS, but I remain incredibly frustrated that there is nothing at all I can do about unfair discrimination being allowed to go on unchallenged.

Not sure what to write here my experience so far hasn’t been great. I’ve had a complaint now in for just over months and I’m still awaiting an outcome. 17th of January I was appointed my case manager Danny Cracknell who has been in contact since not going to negatively review his performance he’s been ok but I was told after 4 months they had the wrong contact details for Scot bet they now have new details but still awaiting an outcome. Is there anychance my case can be looked and please and a decision made I was offered £26 at the time by the scot bet cashier which was crazy as there was no evidence to where the £26 came from I rejected it and took my case up with you guys. Case number IBAS 88720 thankyou

Does Richard still work in IBAS. Still no response to my mail

After an awful experience with Ladbrokes online . Found ibas after giving up trying to get anywhere with Ladbrokes. Within a day of contacting ibas I guy called Ron Hearn contacted me. After advising what I should say . Ladbrokes reversed there decision and paid out my winnings. Amazing advice and thank you very much. Ron Hearn

Thoroughly amazing and decent people throughout. Successful and efficient, I cannot thank or rate highly enough. James and Ron, well done good sirs..!

A brilliant experience from the ibas. Having disagreed with the decision of a gaming companies decision, Ibas reviewed my concerns, addressed the issue with the company and found in my favour.
Once engaged the process took less than 4 weeks.
I'm personally very grateful of the support I received and would highly recommend ibas.

Hi i had a complaint against Betfair who advised me to use IBAS to adjudicate my complaint as they use IBAS as their main adjudicator and would abide by there decision. However after submitting my complaint and a wealth of evidence i was contacted by a Jim Cremin from IBAS whom instead of adjudicating on my complaint he went on to evaluate my health and wellbeing and went on to lecture me on what i should do. I only wanted him to do his job adjudicate not a health check, what an idiot he prolonged my complaint which had to be sent to the Gambling Commission to rule on. IBAS waste of time dont bother.

I had a 6 fold all winning go suspended until a team was losing and lost out on big money. Was told by 365 it was a glitch but contacted IBAS and was offered a pay out within a few weeks of opening a case. Brilliant company. Don't let the bookies scam you.

I don't normally make reviews, but I felt the annoyence and stress of getting my money back over a 5 month period (which I finally did after going through court) substantial enough to comment how bad IBAS really is with dealing with disputes, especially when it comes to security and gambling awareness.

After a data breach from another site, the third party was able to gain a identical password from where ever and get into my Smarkets betting account, delete my card off the system, add a Monzo card with no information connected to me (I don't own one), take every cent out of the account on to said card and no withdrawal notification or email from smarkets other than confirming my money was successful taken. I tried the police that was advised but I knew they would be useless.

After disputing this with smarkets back and fourth with tons of emails. The best they could do was make a gesture of goodwill, basically taking no fault for the security of my account. They gave me credit of the amount I lost and only 7 days to use it, which basically implies you to rush spend before the week ends, great gambling awareness. The catch was, I had to deposit real money again and what I lost would be converted back to me through the credit refund. They also suspiciously asked for proof of address ect after this whole ordeal which you can expect I would not provide to a company with zero security.

IBAS saw no issues with any of this, they clearly think it's okay to be frauded, a company to lack security and force gambling stress on to customers, thankfully I match bet.

They also said to take the original offer and court wasn't a good idea. Well you were wrong on that one. I got all my money back, plus smarkets had to pay the court fees.

Honestly, don't take anything they say as gospel, you'll probably find they're more on the side of the bookies than yourself.

Very good help and a good team helped me get my money thanks alot

Entered my complaint over an incorrect timed bet admitting I made a genuine mistake on the name of a virtual race
Betfred re-entered my bet and replaced it for a later time without my knowledge but said I had agreed to that
I explained that no such conversation took place but IBAS would not look at it as an appeal and just took Betfred s lies as true without question
Won't ever be using Betfred shops again and doubtfully IBAS should I ever have another issue

I try contacting to betting company regarding a dispute and they weren’t having any of it.

Handed it over to IBAS and James found me a resolution really fast! Exception customer service

Jim cremin was great help, I had a bad experience with Heyspin, please nobody ever sign up to their site, shocking customer service, 18 days of ridiculous excuses after I made a withdrawal saying it was stuck, nonsense, as soon as I mentioned I got IBAS involved, suddenly they paid out. Excellent work guys, keep it up.

I had a dispute with Luckster over a series of bets that were voided in play while the bets were going to be won/had already been won. Funnily enough there were other bets on the same match that stood, some on the same market as other bets that were voided! I complained given the amount I was owed and Luckster refused to even reply for months, and promised to reply but did not do so, so I contacted IBAS. Ron Hearn assisted me in my email queries and my case manager was James Ironside. Everything was paid out. I very much recommend using IBAS if you ever have a problem with a bookie/casino, they are very good at what they do.

Got my money for me. Deserve 5 stars

IBAS really helped me win my case if it wasn't for them I wouldn't of been able to do it, they were so helpful and very good with responses, I'm so happy I came to them for help, because they really did help, and Danny was excellent!