IBAS - Independent Betting Adjudication Service Reviews 

As per the title: Dispute partly upheld, but I completely accept this decision.

Contacted IBAS after a Casino refused to pay winnings of x100 of a £38 bet, due to a "glitch" despite me having screenshots to prove.
It took quite some time for IBAS to reach their decision due to the Casino not providing a final decision and them going back and forth with the game provider.
Eventually after 4mths, IBAS received all information and made their decision.

Unfortunately the decision went partly in the favour of the casino due to the casinos "malfunction" T&C, however as the Third party game provider had made an offer of compensation IBAS deemed that this was acceptable for resolution.

If you have issues with a Betting company or casino I would recommend contacting IBAS under the ADR procedure.
If you think your issue is a lost cause try IBAS, it's a free service & their knowledge could help in a successful claim.

Absolutely waiste of time. We can tell who pays their wages.
I have a solid case against genesis casino my solicitor also agrees its a solid case.
I have tried to resolve the matter on resolver and with ibas but they just fobbed me off. Cant say I was surprised.
Just hope they relise that they are accountable for their response when this goes to professional standards.

. Sent an email to IBAS re query about calculating an each way bet. A gentleman named Ron answered me instantly. He was so polite and courteous and even though I sent a few more emails he always answered. He sorted the query efficiently and in a professional way. I will tell my family and friends about IBAS and how good a job you are doing. Well done Ron.
Thanks so much.
Maurice O'Sullivan.

I had a similar experience to one of the other IBAS reviewers. I placed a series of bets at Betiton (another one of the bookmakers run by the Aspire Global group). They reduced the odds of my bets (after I bet) by over 80%. I complained but they told me the deduction was correct. After nine weeks and about twenty emails, Betiton had still not paid up correctly so I contacted IBAS. James Ironside took up my case and Betiton resettled my bets correctly as soon as he contacted them. I can not fault the service provided by IBAS. I was very impressed.

Unbelievably an even worse experience with IBAS than with the betting companies themselves.
Taken the best part of a year for absolutely nothing to have happened apart from a few inconclusive meetings, and every single "deadline" has just been missed. Given that IBAS are funded by the betting companies, you get to see why they behave the way they do.
James Ironside is one of the worst individuals I've ever seen represent a professional company and IBAS should feel ashamed of his manner and attitude.
Honestly, this isn't a disgruntled angry gambler that has lost money, this is a genuine review about one of the pettiest "professional" individuals I've unfortunately ever had to deal with

Edit
Yet another display of an inability to accept any responsibility for the way you have behaved.
I have seen review after review of your unprofessional and at times arrogant attitude.
You are clearly there for the bookmaker and not the public

**Further edit**
I stand by my comments on the attitude, but transparency is that they recovered all money. It took well over a year, however they did side with me, and within 24 hours of their ruling I was refunded in full.
Credit whereb it's due

I can't give them anything less than 5 stars. Helped me out, were polite and effective and got my money for me

Many thanks

Excellent service.
I had several disputes with Betfair regarding bets they would not settle correctly. IBAS were very professional from start to finish, I was paid in full, couldn’t be more pleased.

My case was handled by James Ironside at IBAS. I had a bet on a 5/1 favourite in a horse race. There were some longshot non runners so I expected a small rule 4 deduction but Bettarget (a brand run by Aspire Global) deducted over 80p in the pound. After three months of getting nowhere with a complaint to Bettarget, I made a complaint with IBAS. When Mr Ironside got involved, Bettarget admitted that they did not know how to process rule 4 deductions and they refunded my money. I would highly recommend IBAS to anyone else who is having problems with an incompetent bookmaker. Their service was friendly and, importantly, very effective.

Very efficiently got my issue resolved, following always prompt and clear responses and instructions.

Contrary to some reviews on here IBAS are not a scam nor do they only side with the casino! I literally cannot thank these guys enough for the hard work they put in getting a large balance taken away unfairly refunded to my account. They’ve been a pleasure to work with and very easy to communicate with during the process. If the casino is in the wrong IBAS will get the situation resolved for you!
Thanks again IBAS!

IBAS seem to have an impact on bookies like Skybet who operate delay/obstruction//riddles/confusion as part of their customer service culture on keeping winnings from winning punters.

Well done IBAS, money was returned promptly

Quick and efficient service from IBAS, money back in my account soon after the bookmaker found out Ibas were ready to act.

TO SAY I WAS DISAPPOINTED WITH THIS SERVICE IS AN UNDERSTATEMENT AFTER BEING RIPPED OFF BY BET 365 I THOUGHT THIS IMPARTIAL COMPANY YEAH RIGHT WOULD HELP I HAD A SMALL KITTY WITH 365 £14.04 WHICH DISAPPEARED IN THE BLINK OF AN EYE TO 58p I THOUGHT IT WAS A TECHNICAL PROB SO REFRESHED NOTHING TRIED TO CONTACT VIA 3 CLOSED PHONE NO S I MANAGED EVENTUALLY TO SPEAK TO SOME I D I O T WHO EITHER WOULDNT OR COULDNT EXPLAIN IT TURNS OUT THAT I MADE A GHOST BET ON BINGO WITHOUT CLICKING ON NUMEROUS OPTIONS OF £13.46 DO THE MATHS IS THIS EVEN POSSIBLE EITHER 1346 TICKETS WERE BOUGHT REALLY OR 50P GOES EVENLY IN TO THIS I FELT VERY CONFIDENT IBAS WOULD SEE THIS BLATENT SCAM AND RIP OFF AND SIDE WITH ME HOW WRONG I WAS NO EXPLANATION JUST YEAH THIS IS CORRECT REALLY IBAS HOW MANY OTHERS HAVE YOU ENABLED BET 365 TO SCAM WITH YOUR BACKING TERRIBLE SERVICE I USE THAT TERM LIGHTLY
YOU SUMMED IT UP PERFECT IT IS IMPOSSIBLE FOR YOU TO KNOW WHAT HAPPENED SO SIDE WITH THE BOOKIES AFTER ALL YOU DONT GET NO FINANCIAL GAIN OFF ME BET 365 HAS A SHOCKING REPUTATION LONG MAY IT CONTINUE WITH HELP FROM YOURSELVES

I don’t think that comment was geniune they solve within three days maybe 50 or 100 £ they solve and make people happy in my experience which i face i have dispute 9 k£ with admiral which they don’t pay me even i provide evidence 4500£ of 8 may admiral email where they write 3 to 4 working days i recieve my funds but nothing so many times i send email to ibas to know progress about my complaint they don’t reply also not recieving phone calls one email only i recieve and shock i have ibas reference number and again they told me re submit ur complaint what a joke now only waiting week what they are doing in my case getting my money back and do justice with me or no then I start legal procedure and mentioned there first what they adr provider doing in here court must inquiry them how many complaints they solve maybe my thinking was wrong if they get my winnings back then I appreciate them and believe ibas services

Excellent service.
Case Manager was brilliant and solved my dispute very quickly to my complete satisfaction.
IBAS were very professional from start to finish.
10 out of 10

Absolutely brilliant I had 2 disputes with bookmakers they both refused to pay contacted ibas they sorted them both out and got my money within 3 days definitely go to them if bookmakers refusing to pay you

Helpful informative and a good outcome , thanks to Danny and Ron who assisted me greatly

I won with a company I had apparently had an account with years ago so they didn't pay as it was a duplicate account so they refunded the stake IBAS agreed that was correct..OK fair enough...so to test this I opended a further duplicate account lost and therefore expect IBAS To rule the money should be refunded as their original rulling sets the precedent...but rather than rulling against the casino who pays their wages they refused to look into it! they are a SCAM they are not Independent as they are paid for by the casinos!

I have raised two issues regarding Skybet and each time they have ruled in Skybets favour.

Both times regarding venues being switched

Skybet advertise the use of certain 3rd party websites for information purposes and result checking.

I used these sites to confirm locations etc, but turns out these where different.

IBAS sided with the operator and told me it was my fault, even though they clearly advertised these 3rd party websites and secondly had the listing wrong in their sites.

What was more annoying than the decision was the time it took.

Amazingly on both of my claims it took close to a 9 months for each response.

They gave the operator on one case nearly 7 months to respond, how is this fair?

I'm sure I would not be given the same kind of leniency to respond.

I fully hope and welcome for the gambling commission and government to launch a full gambling obundusmen and get rid of IBAS as an ADR altogether.

*Yes sorry correct this particular case was regarding the naming of one team.. the team they had listed was marked as youth team. Their rules clearly state youth matches involve teams where ALL players are under 21.. I showed that several players where over 21.
I also linked the official leagues website where this season the youth name had been dropped because of covid. The season before as can be seen from the official league table on the official league website the team where marked as youth. Anyway that was all irrelevant apparently as they have been known that in the past.

Regardless still given huge amounts of time, communication poor. But hey that's life, until their is an obundusmen where time constraints are kept too the user will be the one that is punished. Would not use this service again, recommend anyone to perhaps use ECogra another ADR, at least they seem to have rules on place to stick to time guidelines and keep you updated.

I was in touch with IBAS a few weeks ago regarding some winning that was taken away from me, couldn’t recommend the service enough as only 2 weeks later the casino paid me back out and I have now have my winnings back! Very quick service and very helpful team! Thankyou again IBAS