Immediate Media Reviews 

Absolutely awful. I've constantly emailed with no reply and it's now been a week since I was told someone would call me back within 24-48 hours. They've never delivered my magazine but had the audacity to take MORE money from me and then refund it partially because someone totally unconnected with my account asked them to.
Who is this person they've spoken to and why are they allowing a total stranger to make changes to my account? I'm worried about what personal information of mine they've given out and how they store it if random strangers can access my account details...
Immediate Media, if you're bothering to read reviews (probably not because you can't even read your emails) I'll be taking this further and I still want my money back.

Subscribed to a magazine for my wife that included a free gift book offer. The first issue arrived over 2 months later, no free gift. Called up to ask them what had happened, they said that my offer did not include a free gift when I clearly had the receipt that said it did. They cancelled that subscription and started another. Still no free gift book and I've been charged twice with not even a partial refund for the first subscription. The whole process of communication was frought with admin difficulties and I would have to say that (depsite the person on the call being very nice), they are a shocking company to deal with. Zero stars if possible.

Signed up for 6 month sub in advance and received the first edition 4 months afterwards after having to chase, missed two of the 6 and then they automatically signed me up for another 6. Meanwhile, I haven't received one edition before it is available in shops.

Put me off the product entirely, which is a shame.

Just been stung for another year subscription fee. Looked on my account a few months ago and could see no outstanding subscriptions, also no way to cancel online so you have to call, forced to listen to someone telling you why you shouldn’t cancel. I have now cancelled my Direct Debit for next years sneaky renewal!

The company renewed my annual subscription for a magazine two months early and without warning, giving me no opportunity to decide whether I wanted to continue the subscription or not. Customer service via email has been poor and I have no idea when they are going to reimburse me. I certainly won't continue with the subscription.

I continue to have a terrible service with Immediate Media. I paid for a digital subscription on the 8th Dec 2020 for my son's Xmas present.

It's Feb 2021 and I still cannot access the content.

I must have called 7+ times but no one in their CX team has any real technical knowledge to resolve basic ecommerce issues. They always say they will ring you back but they don't and pass the buck to another team in their organisation but will never put you through immediately.

I even sent an email to the CEO and he's not responded. That sort of sums things up really.

I would avoid, avoid, avoid - you'll never get what you ordered or your money back.

Awful!

When buying subscription charged 85.99 for 12 months of good food magazine, it took two weeks, several phone calls and various emails, no communication from them .I have subscribed to this magazine for many years this is the last time, avoid this company at all costs

Signed up for a free trial which was not a problem, as I felt I wasn’t getting enough from the magazine to warrant a subscription I cancelled the trial or so I thought, I have been charged a full years subscription for the Good Food Magazine but when I challenged them about the charge they had no information of my subscription I have sent numerous emails and made many calls all to no avail I managed to get my problem escalated to a manager who promised to personally sort the problem out but I’ve not heard from him either and I have been told he has now left the company allegedly ! I have now been told that the problem is with Apple as I paid via Apple Pay but because this has dragged on for so long it has passed the 60 day refund policy so I am well and truly stuck in the middle and I feel I am getting passed from pillar to post. Like several other people have commented do yourself a favour and avoid this shambles of a company.

the delivery man broke the magazine when he put it in the mailbox

If you want to save a LOT of time and money in the long run, simply AVOID anything to do with this outfit.

Ordered Christmas Radio Times in November, expected within 5 days of 8 December but still no sign. No response to email so have raised a PayPal case. Will have to buy in store instead which I wanted to avoid. Waste of time.

Set up a direct debit without my knowledge I have an account but no subscription. This is fraud I contacted my bank who recalled the direct debit and have sent them two emails. Judging by the rest of the reviews I will hear nothing back. Disgusting service and fraudulent.

I noticed a payment had been taken for a subscription renewal without my being asked or informed. So I emailed to ask if I could cancel. The customer service advisor said they'd refund in 3-5 days. I remembered to check back, and no refund had been made, so I emailed again. Another advisor said there was a problem with the refund, but she'd do it. It still hasn't been done and my last email has gone unanswered. Not sure where to go from here in terms of a) being sure the cancellation is cancelled and b) getting my money back. Really poor service.

I've had a long standing subscription to a card making magazine, which they put on hold due to Covid (even though other magazines still managed to publish during lockdown!). They took the next quarterly payment then announced two days later that there discontinuing the mag I subscribed to. I emailed them for a refund of the payment they had just taken and any outstanding from the previous payment. I was told the refund would be made within 5 days, which have now passed and still no refund. I'm looking to subscribe to a new magazine and will be making sure it's not from Immediate Media. It took three phone calls to get my money refunded.

Simply crochet has moved to paper wrapping away from recyclable plastic. The wrapper was torn all around and was of no protection what so ever.
My magazine was damaged.

No magazines sent. Money taken . No reply to numerous emails. Avoid this company!!!!!!

Very bad. I subscribed for 6 months , they took the money immediately. I did not recieve one magazine. After numerous failed responses to emails they finally said I would need to just accept the online version, which is no good to me, I was looking forward to receiving the magazine. I asked for a refund- I DID NOT GET ONE. This week they tried to take more money without sending any magazines at all. Surely this amounts to theft/fraud?

I purchased a 6 month subscription to Simply Knitting at the Knitting and Stitching show on October 13th 2019. The gift was Stylecraft Batik yarn to the value of £70.The first magazine was due 222nd October and it was the Christmas issue which would have been great. However the subscription started with the magazine due around 20th November 2019.I was going into hospital around that time and thought it would be great to have the wool whilst under 6 weeks convalescence. I phoned in December as nothing received and was told the subscription gift was no longer available and I would have to have something else. The person said she would phone back in a couple of days. However I received a letter 2 days later to say that they were out of stock of the gift and I would receive it in the next 28 days.When the person concerned phoned back she obviously did not know about this. The wool was due around 15th January however nothing arrived and no explanation either. Nothing arrived by the beginning of February so I phoned again. I got nowhere. I phoned twice more and to say they were unhelpful is an understatement . I phoned in Mid March and spoke to Emma Stevens who I assumed was in their London office as that was the number I had called. She said I could have the Stylecraft Heritage wool which had a value of £65 and it would be with me initially she said in 5 days then changed it to 21 days. Nothing arrived and I called again on 17th April She apparently was not around for the next four weeks. After being passed from pillar to post again I spoke to a person called Francesca she told me that the Heritage wool was out of stock when Emma Stevens ordered it. She said that I had to accept a substitute as that was part of the contract however there is nothing to say that on the form I signed and no terms and conditions on that form either.Francesca was going to email me to tell me what I could have that was 13 days ago and again nothing. This has cost me a fortune in phone calls the customer service is non existent. We are over in 12 weeks isolation due to age and health issues and nobody seems to care a dam about this sorting out this offer. I have not renewed the subscription as I have found the magazine to not be worth the cost and the gifts these days are poor as well. The subscription staff are well aware of the situation however this company does not make any effort to provide any sort of service to their customers.This started well before the coronavirus outbreak so it cannot be used as an excuse and the magazines are arriving from the subscription department on time as normal.This is in fact breach of contract and I will be taking this matter further as soon as I can find and speak to their complaints department.

I live in the US and I've been a subscriber to BBC Good Food magazine for well over a decade. In the past I've bought gift subscriptions for family and friends. Never any issue with receiving the magazine.
Starting two years ago numerous editions failed to arrive. The few magazines that did arrive were sent out from various locations across Europe.
I contacted customer service on numerous occasions and the person on the line would extend the subscription time period. This is a useless remedy when the editions still fail to arrive (despite their promise of a fail-safe special envelope service - whatever that is) and I believe this is their standard way of fobbing off customers. An email from a customer service representative promised a remedy and a call to me from the named person - didn't happen. More fool me for taking out my last subscription in the belief I would receive the magazine.
In the last year I have received 3 editions out of 8 due to me. This is either fraud or theft. I can't decide which it is. Not so much Immediate Media as take the money and run!
I would have been prepared to pay a little more to guarantee receipt of the magazine via UK mail/courier. Another good product ruined by total lack of business execution and incompetent customer care.

Two weeks ago, I set up a new subscription for one of the knitting publications owned by Immediate Media. The deal was for £28.50 for six issues and for some reason, it was being offered by a third-party "promoter - called "magazines.co.uk". I assume this is the "norm", as I've never ordered a magazine subscription before. Then, a few days later, I saw a much better deal for the same magazine, £5.00 for five issues, being offered by "buysubscriptions.com". I had plenty of time to cancel my original new subscription with magazines.co.uk, as the first issue wasn't due to be sent to me until February. I immediately cancelled my new subscription with magazines.co.uk, which they confirmed to me they'd done over the telephone. I also followed this up with an email to their customer services team to cover all bases, so to speak. I then took out the new subscription with buysubscriptions.com for £5.00 and confirmation from them that this had been set up. I also emailed their customer services to confirm that my deal would be for £5.00 and I received an email which confirmed this, together with the order number and other related information. I was, therefore, very peed off this morning to receive an email from them saying that they'd already set up my subscription for £28.50 and would be debiting that amount from my Bank Account. I've contacted my Bank again to instruct them to ensure that no money, not even £5.00, is taken by Immediate Media, as I don't wish to deal with them again. This means I've also had to cancel the cheaper of the so-called special deals. I'm also assuming, based on my customer experience, that "magazines.co.uk" and "buysubscriptions.com" are in fact, owned and run by Immediate Media - but if they are not, then Immediate Media should in my view stop dealing with them if they want to retain their customers and attract new ones like myself. Its disappointing for me, as I won't receive the magazine which I wanted, but I just don't want to risk dealing with such poor administration, especially where my finances are concerned.