Indusind Reviews 

I opened a lifetime free zero maintenance Care account in Aug 2025. A year later, the bank switched me to another account Exclusive which is a non-zero maintenance account. This despite a confirmation email in 2025 regarding zero maintenance from their team member. The bank does not honor its commitment, that too for senior citizens. I would not advice customers to trust this bank.

Worst banking experience ever! I took a 16 Lakh loan for 4 years and paid all 48 EMIs on time without a single default. After completing the loan, I received a call from IndusInd Bank saying I have a due of just Rs. 1. When I asked for the reason, they had no proper explanation. They sent me a payment link and I paid the Rs. 1 imediately via Net Banking.

Despite paying it, they reported to CIBIL that I had a late payment for 27 days. This has damaged my credit profile for just Rs. 1, which was their own system error.

This shows IndusInd Bank has a very poor process and zero customer consideration. I will never recommend IndusInd Bank loans to anyone

Taking an IndusInd Bank account or credit card is practically like handing over your personal details to fraudsters. Within two months, you will definitely receive calls from scammers who seem to know your private banking or card details.

Block your card, and don’t worry — they will call you again, claiming they can help you unblock it. They somehow seem to stay updated on what’s happening with your account!

Why take the trouble of protecting your personal information when scammers seem to have a head start?

Honestly, IndusInd Bank should consider changing its name to “FraudInd Bank.” At least that would set the right expectations!

A bank is supposed to protect its customers’ information, not leave them questioning how fraudsters seem to know so much about their accounts. Customer data security should be a basic responsibility, not a luxury.

This bank and its staff are very very casual and have not respect for the customer or their need. They only hound the customer for selling high incentive giving products and after that the customer is left to fend for themselves. I am sharing three specific experience which validates my experiene:
1. Home Loan - since the time I took this loan in not even one instance did they disburse the amount correctly. Every time there was a mistake. For the last 6 months I have been trying to change the direct debit account. it took two months after submitting all documents to change from one of their own account to another.
2. NPS account - They unilaterally transferred the NPS CRA without informing the customer. IN the process I lost money and had to be recovered.
3. Sold two high value long term guaranteed fund by giving high hopes and rosy picture and then once it is sold they vanish.
HARASSING the customer is their ultimate satisfaction. There is no proper solution or response received even if you escalate to the highest level, Managing Director or Principal Nodal Officer.

Credit card customer care is horrible. If we call the number always we get a message that customer care executive not available. Reward points they provide are useless. They put so many limits and they designed the system so complicated that customers shouldn't use the reward points properly.
If anything went wrong, no support from bank side.
Their ultimate aim is that customers shouldn't redeem the points and utilise them.

​"This bank pays zero attention to customer convenience and harasses people with around 15 calls every single day offering loans. Even after explicitly saying NO, they continue to spam call until 8 PM. This bank is causing severe mental harassment."

one star is also not worth for this bank worst customer support

Very disappointing experience with IndusInd Bank's online account opening.

I applied for an account online and transferred ₹25,000 as initial funding. The account was then not opened, citing a "details mismatch," with no option given to correct or modify the information. Since we needed an account urgently, we had to open one with another bank.

I have requested a refund of the ₹25,000, but even after 4 days the money has not been returned. My email has gone unanswered for 3 days, and I have been unable to get through to customer care.

Holding a customer's money with no account, no communication, and no working support channel is unacceptable. I request IndusInd Bank to process my refund immediately and respond to my email.

My IndusInd Bank accounts remain restricted, and the handling of my grievance has caused financial and operational hardship and mental anguish. I first complained to the bank in March 2026. Its 6 April reply said release required police confirmation or a revocation letter.

On 30 July, the relevant police station confirmed by official email that its NOC had been sent to the bank's Nodal Officer and issued a signed release request relating to the complaint. A separate Cyber Crime Police Station response on 2 August took a different position. I have asked the bank and the authorities to reconcile these communications directly. The bank's 24 August reply said the matter was under follow-up. As of 22 September, I still have no clear resolution, precise explanation of what remains outstanding, or reliable completion date.

Repeatedly chasing different offices without an accountable resolution path has felt like harassment. This level of grievance handling is unacceptable. RBI registered my complaint on 22 September. I ask IndusInd to appoint a named senior case owner, verify the official communications, explain any continuing restriction in writing, and promptly implement release if permitted by the competent authority. A generic acknowledgement is not an adequate answer. I will update this review if there is a substantive response or resolution.

They are holding my money as if it belongs to their own father.
You are keeping customer service in name only. You are of no use at all. You have no concern for your customers.

You have kept my money stuck for 16 days. Is everything according to your own wishes? Don't you understand that I need my money too? Am I Ambani or Adani that I can manage without my money?

You people are just making excuses and creating drama again and again. I don't even have money for food here.

You are all acting like thieves. You have no right over my money. It is my hard-earned money, and I need it urgently.

I will now file a complaint against your bank with the RBI and the police. I will also close my bank account because I have no reason to continue with such a useless bank.

Stop making excuses and resolve my issue immediately. I want my money back without any further delay.
My ₹13,000 UPI dispute is urgent. I cannot wait another 3 days. Please connect me to the dispute team or grievance officer. My Case ID is 89790482 and Service Reference is 89966645. I need an immediate status and urgent resolution.

Credit card IVR of Indus bank has glitches, as a result unable to take it forward to resolve the issue at hand. Firstly multiple case ID gets generated on one complaint. Refer (Case ID:88792331) (Case ID:88827808) (Case ID:88896910) (Case ID:89088776) (Case ID:89131380) which can be avoided. Have been contacting through emails with the customer care, nodal officer and the Principal nodal officers for the past one month. One gets a cut and paste replies, to the emails expressing constant regrets but not solving the issue. Further unable to contact and speak to the nodal officer or the principal nodal officer. One gets fire walled with front desk operators ( at both the nodal and principal nodal officers contact numbers), who donot connect us to the respective officer. It appears that the grievance mechanism of Indus bank, even at the level of nodal and principal nodal officer,is outsourced to a call centre. Here again we get stuck with standard replies with No outcome and problem remains unresolved. PATHETHIC GRIEVANCE SYSTEM.

Subject: @IndusInd Bank- Pls resolve my TDS discrepancy urgentlt

I am a customer of IndusInd Bank, Sector 18, Noida, and have been seeking clarification regarding a ₹12,978 discrepancy in TDS/interest on my FDR.

The FDR was booked for 12 months at 7.25%, with total interest shown at booking as ₹51,547. However, only ₹38,569 was credited on maturity on 06.08.2026, leaving a ₹12,978 difference.

The bank has repeatedly provided details relating to FY 2025–26, whereas my request is specifically for the interest paid and TDS deducted during FY 2026–27 (01.04.2026 onwards).

I have already escalated the matter through the bank's grievance hierarchy, including the Nodal Officer, Principal Nodal Officer and senior management. Despite repeated follow-ups, the issue remains unresolved.

Complaint No.: 88644586 | Case ID: 89060167

I request IndusInd Bank to urgently:

Provide the complete itemised interest and TDS calculation for the relevant FDR;

Clarify the ₹12,978 deduction/discrepancy; and

Refund any amount deducted incorrectly.

This is a straightforward request for a transparent account of the interest and TDS calculation. Please resolve this without further delay.

Very bad bank. Zero customer service zero help they just keep upselling nonsense products to make money off customers. They also don't open current account after collecting money and refund it after many days. Very bad experience.

In DCM JAIPUR BRANCH All staff with branch manager works like a government office, no one is responsible to customer and value of his time.One day I have visited DCM branch with short leave from my office when branch staff not respond me through telephonic calls,at 10 am all staff were in meeting in branch manager cabin,they have noticed that a customer is in bank but no one come out to attend him and I West half an hour for staff on their work place after Half an hour they attend me but not able to provide me solution and information regarding my queries related to my bank accounts and suggest to telephone call the branch manger and I called to Branch manger on his mobile and he said that he will update me on some other day. I again called the branch manager when not received any call from him and again he said me to wait for solution ,after 2 day waiting I again Called him but he didn't pick my call.
Today I was again visited the branch but all staff was not on their seats,2 person were there and they said me that one staff is on leave and 2-3 staff are in audit so you have to wait 15-20 minute,branch manager was on mobile conversation when I tried to enter in his cabin and he sign me to wait for 15-20 minute,I wants to know that Indusind bank has any banking system Or not . Are staffs of DCM branch capable Or not ? I have bank accounts in other pvt. banks but in working and customer support Indusind DCM Bank branch is "ZERO"

Bahut hi kharab service 5 dino se customer care ko call kar apni samsya batana chaha lekin suna nahi gya meri emi bounce hui

worst bank ever. Go to any co operative bank instead of....naam bade aur darshan chote
worst staff and service.

Worst experience ever. My account was frozen, and it took 3 months for the bank to unfreeze it. During that time, I had no access to my own money, which caused me a lot of hardship. The customer service was extremely disappointing, and the issue was not resolved in a reasonable timeframe.

Extremely disappointed with IndusInd Bank's service. I requested a foreclosure letter, but the bank took 25 days to issue it. Due to this unnecessary delay, I had to pay extra interest and charges, even though the delay was entirely from the bank's side.
The customer support was unresponsive and failed to provide timely assistance. Such poor service causes financial loss and unnecessary stress to customers. I expected much better professionalism from a reputed bank. I would not recommend IndusInd Bank to anyone looking for reliable loan services.

Overall ok experience but very disappointed that they never resolved the loan ad calls. I get almost daily ad calls from indusind bank from fresh mobile numbers for loans although the customer service and branch manager promised me to stop them. For 3 years now.

i have sav & deposit a/c's with indusind bank. some shocking instances of its misdemeanours are as under:
1. i booked a fd online. but on the receipt the interest rate was less than what i had checked on the website. on complaining the bank produced another altered rate list.
2. a deposit maturity amount was not credited on due date. on complaining it was credited 8 days late, but it was deficient. on complaining it has not been able to explain.
3. after the above, i asked for fresh receipts of remaining fd's. shockingly, the maturity amounts in all were less than that in the original receipts, copies of which i have.
4. on the expiry of my wife i applied for deletion of her name from the jointly held fd's. whereas other banks did it simply on an application with the death certificate, indusind bank demanded numerous documents, including:
i. id proofs of claimants with witnesses and sureties.
ii. affidavit and indemnity bond with proof of legal heirship.
iii. my daughter in USA is required to courier to the bank copies of her passport, OCI, attested by the indian consulate, and then to appear for phone interview.
iv. it even asked for proof of my visit to USA to visit my daughter - how is this relevant at all?
i have complained to RBI on cms.rbi.org.in, and to the govt CPGRAMS on pgportal.gov.in