I actually liked this pram up until about 4 months of having it it started creaking at the back wheels and the break kept getting stuck. I felt there was something dogdy with it anyway yesterday the w... Toon meer
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Lees wat reviewers zeggen
Absolutely LOVE my pram! Over 2 years and still going strong! Only had one tyre pop after 23 months of constant use, which is understandable, luckily I bought spares. The price you just cannot beat... Toon meer
We bought a travel system & car seat from infababy back in 2019. The travel system has been excellent, we have now been using it with our second child. The wheels have gone threadbare from so much use... Toon meer
I bought the ultimo 3 wheel back in June 2022, when it arrived I built the pram up and checked everything was ok before putting it in storage until my son was born in November. I genuinely can not fau... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Infababy.com offer a large selection of Travel Systems, Strollers, Car Seats and Nursery Furniture. Infababy are one of the fastest growing baby supplies companies in the UK and Ireland with many Award Winning products. Now offering FREE shipping to the UK and Ireland. Infababy - For Exceptional Parents and Happy Children.
Contactgegevens
Verenigd Koninkrijk
- info@infababy.com
- www.infababy.com
3,5
Gemiddeld
7K reviews
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Spare parts
I needed a spare part for my moto system, I emailed support for help as there’s no photos of the kit or anyway to identify what each piece of kit is. I sent them a photo of the pram and circled the piece of kit I needed as there’s a no return policy. I was emailed back instructions and I followed them. I had the choice of three colours, midnight, soft grey and soft beige. My pram being black i chose midnight. A brown handle showed up and now they’re saying that is the colour midnight. No returns and wasted £35!!! Not happy especially as I tried my best to negate this from happening by asking them to identify for me what I needed to purchase.
Added after their reply - you never advised what colour to order, my issue is the fact you didn’t specify the colour. Considering the ridiculous names to describe the colours this should have been done.
Yes you delivered the colour that was order that’s not my issue!
13 oktober 2022
Antwoord van Infababy.com
Dear Customer,
We advised you which part you needed and also advised to order this piece in the colour of your choice.
The order you have received is correct to the colour you ordered. We do apologsie for any inconvenience.
Kind Regards,
Infababy.
The worst experience ever
The worst experience ever! Don’t pay for priority shipping because you won’t even get the product until about 200 years later. So annoying I needed this stroller for my holiday and they completely ruined my experience I haven’t even received my item
15 oktober 2022
Antwoord van Infababy.com
Dear Customer,
Your order was shipped 2 days after the order was placed, however, we apologsie for this slight delay.
Kind Regards,
Infababy.
I received a totally wrong item with…
I received a totally wrong item with missing part as well, disappointing
18 oktober 2022
Antwoord van Infababy.com
Dear Customer,
We are sorry to hear this.
Please email us at help@infababy.com so we can look into this issue for you.
Kind Regards,
Infababy.
Good stroller
14 oktober 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Edited - Nice product, Quick delivery (even if weird)
Revised review. Initially I put 1 star due to no communication regarding a split delivery I was unaware of. Upon revision, the delivery companies weird ways are nothing to do with Infababy and therefore I'd like to say, after receiving both products, they are exactly what I bought and arrived within 5 days...spot on service to be honest.
17 oktober 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your review.
We do apologise for this issue. However we can advise that this has been due to a small issue during delivery.
If you check your tracking, you can see that your 2nd parcel was delivered to your neighbors house. Please refer back to this tracking and contact your neighbour.
If you have any further questions please email help@infababy.com and we will try out best to help you.
Kind regards,
Infababy.
I am very pleased with my car seat
I am very pleased with my purchase this is the second one I have bought
13 oktober 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Service
Really better service than other companies and returned policy we bought buggy from Infababy last February 2022 and broken last week after made phone call they sent parts to be fixed.
11 oktober 2022
Review zonder uitnodiging
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
the reply to the email we sent does not…
the reply to the email we sent does not make any sense.
we just need the missing parts
order 132622
1 the handle bar
2 the car seat attachment for the pram,
3 rain coat cover.
6 oktober 2022
Review zonder uitnodiging
Antwoord van Infababy.com
Dear Customer,
Thank you for your email.
We have passed all your information over to our logistics team.
Please await your tracking details for this delivery.
We hope this helps. We appriciate all your understanding and patience at this time.
Kind Regards,
Infababy
5 star service from customer support
5 star service from customer support! Delivery was super fast and the seat is so beautiful! Perfect for my little one and she loves it. To get a seat with isofix at this pirce is unreal. Thank you Infababy
30 september 2022
Review zonder uitnodiging
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Update about this dreaded company
So the second mental frame they sent out as the same problem it don’t recline!!! She is a baby not a 4 year old ( even though it says up to age 4) I have ask for a refund and they have ignored me?!!! The pram is trash and a waist of money. I WANT MY MONEY BACK OR I WILL TAKE THIS FURTHER!!!
UPDATE on the matter I still have no replacement they offered me £20 refund when the pram cost me over £250 they are very rude and will not send me a refund!!
I dint use the pram as it’s broken. They tried to offer me a pram that was not what I would choose in any shop and it was a lot cheaper!! I am so upset and frustrated with their slow replies and rude comments
13 september 2022
Review zonder uitnodiging
Antwoord van Infababy.com
Dear customer,
Please email us on Help@infababy.com
Kind regards,
Infababy.
Brought the gold diamond stylo very…
Brought the gold diamond stylo very happy with it,easy to put together, very light to push and excellent price
6 augustus 2022
Review zonder uitnodiging
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Still waiting for my item that should…
Still waiting for my item that should of arrived a week ago. No explanation to why it hasn't arrived. And also no reply via email.
28 september 2022
Antwoord van Infababy.com
Dear customer,
We do apologise for the delay in shipment with your item.
Your order has now been delivered.
Kind regards,
Infababy.
Damage items received
21 september 2022
Antwoord van Infababy.com
Dear customer,
Can you please contact us through help@infababy.com and we will get back to you asap.
Kind regards,
Infababy.
The delivery was really quick so we…
The delivery was really quick so we were really please. The quality of the pram is great so easy to put together and handle. Honestly, well worth the money. Can only recommend.
20 september 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Infababy
Owesem.. fast delivery and product is very convenient to use.my kids love it.
23 september 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Infababy Ultimo, travel system wheel troubles.
Purchased the Infababy Ultimo 3 wheel travel system in April. Initially all was great however after 3 months one of the rear wheels would no longer come off making getting it in the boot a little tricky but was still possible. A month later the other rear wheel would no longer stay on which was more of a problem as it would work it’s way off while in use. Contacted Customer services to be told that it’s not a warranty part so had to pay £36 for 1 new wheel. Still can’t get the other wheel off so no point buying another £36 replacement for that, but at least it’s useable for now. Is a good system but probably should be fully useable for more than 3-4 months. Probably worth getting a different brand with more reliability on parts definitely have enough costs with a baby without having to replace the buggy wheels every few months.
23 september 2022
Antwoord van Infababy.com
Dear customer,
Thank you for your email.
We do apologise however wheels are not covered under your warranty.
The price of the wheel replacements are due to the manufacturing costs, We are unable to change this.
Again, we are sorry for this issue and the inconvenience.
Kind regards,
Infababy.
Easy to use & install in car looks nice
21 september 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Nice item strong and I recommended
23 september 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Ultimo three wheeler
Haven’t taken all carry cot or pushchair out yet but the pram base and car seat look great! Easy to put wheels on etc, fit car seat adapters etc.
22 september 2022
Antwoord van Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
shocking customer services had 25…
shocking customer services had 25 emails with no outcome,never answer the phone at a loose end and been robbed money
order number 125559
brilliant no response
21 september 2022
Antwoord van Infababy.com
Hi Luke,
Can you please provide your email or order number so we can look into this for you?
Kind regards,
Infababy.
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