I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Toon meer
Bedrijf heeft geantwoord
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Toon meer
Bedrijf heeft geantwoord
Cohen ( the engineer ) from insite visited our place which was without heating and was able to resolve the issue within 30 mins! The previous engineer has concluded that our pcb was busted. Ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Energieleverancier
- ook in
- Energieopwekkingsapparatuur en -oplossingen
- Groene energie leverancier
- Ingenieur
- Nutsbedrijf
- Thermische energie-bedrijf
Geschreven door het bedrijf
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Geschreven door het bedrijf
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Contactgegevens
Studio 4, Stuart House, PE1 5DD, Peterborough, Verenigd Koninkrijk
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Insite Energy
Thank you for your review!
lirim seci friendly and very helpful!
lirim seci friendly and very helpful!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Lirim a review!
Lirim Seci was very professional and…
Lirim Seci was very professional and very efficient - great service
28 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for leaving Lirim a review, much appreciated!
Insite Energy is the best company
Insite Energy is the best company. Luke did a wonderful job . He also explained about the issue and how he fixed it.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review! Much appreciated!
Good job Lerim Seci!
Lerim Seci, thank you for a smooth and quick check on our boilers!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke is Excellent!
Luke has been absolutely excellent throughout. He was professional, helpful, responsive and made the whole process much easier for us. Communication was clear and efficient, and he was always willing to help whenever we had a question or needed support. We really appreciate the excellent service Luke provided and would highly recommend him.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review. Much appreciated.
Lirim Seci
Lirim Seci - professional, friendly and efficient experience. Thank you.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
Superb service
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t ask for more
26 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your kind feedback and for leaving Luke a review!
Luke came over to check out my heating…
Luke came over to check out my heating unit. He’s possibly the most efficient servicer ever! Found a problem with the heating unit straight away and ordered a replacement part. Thanks Luke!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated!
Welcome email received after 20days…
Welcome email received after 20days from submitting my movein form this was after 5 phonecall enquiries+ 3 whatsapp enquiries + 2 email enquires that were never responded. Wasted so much time on this.
Finally got my account created when the issue was elevated to the senior team to chase the account team. I sincerely appreciate the customer service team for chasing the account team, they have been really helpful at least..
25 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave your review and for sharing your feedback. We appreciate all feedback as it helps us understand where we can improve. We're pleased to hear that our Customer Service team were able to support with your query by chasing the account team.
Unfortunately, based on the information provided, we have been unable to identify your account or locate the interactions you have referred to. If you could provide the details requested via Trustpilot, we would be happy to pass this information to the relevant team for a further review and investigation.
We value your comments and look forward to hearing from you so we can look into this matter further.
Kind regards
Team Insite
Peter and Daniel were brilliant
Peter and Daniel were brilliant
25 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your kind feedback and for leaving Peter and Daniel a review!
Antwoord van Insite Energy
Thank you for taking the time to leave Daniel a review!
Thank you to Cohen for his…
Thank you to Cohen for his professionalism and help today on the visit.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks for taking the time to leave Cohen a review!
Thank you Luke!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your review!
Lirim Seci came and did an inspection…
Lirim Seci came and did an inspection and was so lovely and thorough - would really recommend him !!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your feedback and for leaving Lirim a review.
Lirim Seci did a fantastic job!
Lirim Seci did a fantastic job!! Lovely person very professional and clean and helpful!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke and lirim done an amazing job
Luke and lirim done an amazing job
20 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Lirim and Luke a review. Much appreciated!
Kieran was exceptional
Kieran was exceptional! He fitted a new meter exceptionally well and fast, amazing service. He was so kind and respectful.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your kind words and for leaving Keiran a review!
Very happy
Luke was excellent, very helpful and efficient. He explained what the issue was and needed to be done and got it all working in half an hour.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks for your feedback and for taking the time to leave Luke a review.
Lirim seci was a good and polite
Lirim seci was a good and polite
19 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your review! Much appreciated.
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