I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Toon meer
Bedrijf heeft geantwoord
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Toon meer
Bedrijf heeft geantwoord
Cohen ( the engineer ) from insite visited our place which was without heating and was able to resolve the issue within 30 mins! The previous engineer has concluded that our pcb was busted. Ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Energieleverancier
- ook in
- Energieopwekkingsapparatuur en -oplossingen
- Groene energie leverancier
- Ingenieur
- Nutsbedrijf
- Thermische energie-bedrijf
Geschreven door het bedrijf
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Geschreven door het bedrijf
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Contactgegevens
Studio 4, Stuart House, PE1 5DD, Peterborough, Verenigd Koninkrijk
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Darren from Insite Energy
Darren from Insite Energy was extremely helpful and very professional
3 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Darren a review. We appreciate your feedback!
Lirim Seci was an absolute professional…
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around!
Would highly recommend him to anyone who needs things done on their house!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks you for taking the time to leave Lirim a review, much appreciated.
Lirim Seci was superb on the task
Lirim Seci was superb on the task! Very ambient personality.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks for your feedback and for taking the time to leave Lirim a review!
Antwoord van Insite Energy
Thank you for your review!
Darren has been extremely helpful and…
Darren has been extremely helpful and provided plenty of useful tips about water conservation and consumption in our household. Highly recommend his services.
31 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Darren a review!
Darren provided great service
Darren (the engineer running the HIU inspection) was great. Quick, efficient, polite and accommodating. Excellent service.
29 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Darren a review!
The engineer did most of the work well
The engineer did most of the work well. Some work he needs approval from the higher authority
29 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thankyou for your feedback and leaving us a review!
Luke was very good and completed the…
Luke was very good and completed the job. Happy with the service.
29 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you taking the time to leave Luke a review!
Thanks for your great job Luke
Thanks for your great job Luke, well done
28 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for leaving Luke a review! Much appreciated.
Luke did our guro meter and changed it…
Luke did our guro meter and changed it very well. Thank you very much.. Job well done .
28 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you taking the time to leave Luke a review!
Darren is amazing
27 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks for your feedback and for leaving Darren a review!
Lirim seci very good.
27 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for leaving Lirim a review!
Very friendly professional
Very friendly professional, Darren attended timely and efficiently.
27 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for leaving Darren a review!
Lirim Seci came to do a retrofit and it…
Lirim Seci came to do a retrofit and it was all done to a great standard and a very nice professional.
27 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks for leaving Lirim a review! We appreciate your feedback.
Heating monitor replacement
Our heating monitor needed to be replaced and their engineer, Luke was very professional and helpful. He even diagnosed and reported a separate issue we were having with our heating. Great service!
27 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated!
Glen (Insite) -thank you
Glen (Insite) has bee. Great. He thoroughly went through the system and explained the issues we are having with the water temperature. He is great at his job.
24 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Glen a review. Much appreciated.
Glen was very professional
Glen was very professional, had good communication skills, and you could tell he knew what he was doing.
24 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for your feedback and for leaving Glen a review!
Lirim is excellent
23 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave Lirim a review!
Lirim Seci
Lirim Seci was fast, professional and friendly, happy to recommend!
21 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thanks for your feedback and for leaving Lirim a review!
5 star engineer working at a 2 star company -Rating for engineer only, not Insite who i think provide poor service
I find Insite an awful company to engage with over the years with engineers that don't give reason for recommendations that make sense (in past felt like they may be wanting to charge for unnecessary work and insite as a compnay not responding to queries or providing details for payment of work.
This review only relates to a visit today with engineer Glen Goodman, who attended my flat after no sustained hot water. Glen was a knowledgeable engineer who explained why lack of hot water is what it is but though he tried, was unable to provide details of costs as his team didn't answer. He was also clear and took time to explain likely next steps. Glen gets 5stars for hours assessment but Insite's existing poor communication even with their own team show their poor working practice. Today's visit was a 4star rating as a result, would have been 1 or 2 if it wasnt for Glen.
20 juli 2026
Review zonder uitnodiging
Antwoord van Insite Energy
Thank you for taking the time to leave a review. We're sorry to hear that your previous experiences with Insite have been frustrating, particularly regarding communication.
We're pleased to hear that Glen provided a knowledgeable and helpful service, taking the time to explain the issue and likely next steps. We will pass your kind comments on to him.
We also appreciate your feedback regarding communication and support. Your comments have been passed to the relevant team for review as we are always looking for ways to improve our service.
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