Seamless process. From start to finish I was kept fully informed. The appointment of the loss adjuster, the visit, the settlement notification and the finalisation of the claim could not have been mor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I absolutely give Integra 5* I can’t thank them enough for helping me through the trauma of a leak in my loft causing so much mess. My loss adjuster Gavin was excellent helping me through each sta... Toon meer
Bedrijf heeft geantwoord
Great service had help from the very start, definitely highly recommend. Had a water leak in the house and the investigation involved 2 rooms. Decision on claim was handled promptly by Josh and paymen... Toon meer
Bedrijf heeft geantwoord
Absolutely vile company to deal with. My elderly mum had home and contents with them and paid her annual insurance in two payments. Made her first payment, she was diagnosed with brain cancer so moved... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.
Contactgegevens
Suite 2B, West Village, 114 Wellington Street, , LS1 1BA, Leeds, Verenigd Koninkrijk
- 01274 700 800
- service@integra-ins.co.uk
- www.integra-ins.co.uk
4,2
Goed
808 reviews
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Very helpful process
Very helpful process, took the stress out of a worrying time. Would not hesitate to recommend Integra.
2 maart 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Sam,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Chris
They are great
It was super easy and quick to deal with the claim online and then great people keeping you dated with your claim. Highly recommended.
10 maart 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Marta,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
Fast efficient service and I was kept…
Fast efficient service and I was kept up to date throughout the process
12 maart 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi John,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Nick
Overall my claim was settled for our full loss but it was not that simple
Overall my claim was settled for the full amount of loss. Everybody I spoke to was helpful and it wasn't too difficult to talk to people on the phone. However we had to have an assessor come to check our damaged floor caused by water damage from our heating system and following this and although I had submitted my own quotes to get the flooring done, they said that I had to use the Sainsburys appointed company 'SBS in Midlands' (about 3 hours away) to have the flooring done. However we did not realise that this didn't include removal of furniture, taking the old flooring up and disposing of it and concreting the hole left in the floor from the repair to our pipes . All my quotes included this and it was only by chance that a handyman said we should check about the furniture and the old flooring and when I rang SBS we found out this was not included. After several phone calls and explaining that my husband is blind and disabled, the insurance company agreed to the furniture being removed and the old flooring being taken up and disposed of but it could have meant that the contractors would have come to our house to do the flooring and would have had to cancel the appointment as our floor would not be read! It was an oversight that I didn't expect from a good company and it the assessor should have made us aware in the 1st place.
19 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Alison,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Liam
Excellent service
Excellent service. The online claim process was quick and easy, and my claim was handled promptly with updates via text and email. Highly recommend.
9 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Gabriela,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Dan
A very quick and efficient service
A very quick and efficient service. Very easy to complete the claim online.
5 maart 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Carole,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Chris
Exceeded expectations
I cannot recommend this insurance company enough I spoke to numerous staff & all were exceptionally professional & very kind & polite highly recommend
4 maart 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Miriam,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Tom
Excellent customer service.My claim was…Excellent customer service.My claim was delt with quickly Matt and Kia and the he lads that did the work absolute stars not only to us but also our neighbours.
September 2024/2025
Excellent customer service.My claim was delt with quickly Matt and Kia and the
he lads that did the work absolute stars not only to us but also our neighbours.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Nick
Great customer service thank you Aimee…
Great customer service thank you Aimee Moore so helpful all the way through . Flood 4th November the contractors B S A have been amazing thank you Jeet and team .
4 november 2025
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Ann,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Grace
Antwoord van Integra Insurance Solutions Ltd.
Hi Kim
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
Very Satisfactory Insurance claim
The insurance claim was painless and speedy.
23 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi John,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Phil
The service I received from Megan the…
The service I received from Megan the claims handler was excellent
20 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Catrin,
Thank you for your lovely review. We will be sure to pass on your comments to Megan and the team.
Regards,
Janaht
Great service highly recommend
Quick and easy to deal with great at keeping you dated with your claim
19 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi A Ward,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Junayd
Really nice staff
Really nice staff, fast service, definitely recommend.
19 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Suzie,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Chris
After experiencing one of the worst…
After experiencing one of the worst moments of my life losing my home to a fire- the insurance company truly showed what it means to stand by their customers. From the very first call, they was compassionate, responsive, and reasuring during a time when I was over whelmed. I am deeply gratefully for their help and would highly recommend them to anyone looking for an insurance company that truly shoes up when it matters the most . I have 2 special needs kids whome are adults and I am medically ill myself they compromised my kids and respected there needs and helped and fulfill the needs they needed. Amazing service.
🙂🙂
23 augustus 2025
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Noreen,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Tanya
Excellent customer service.My claim was…
Excellent customer service.My claim was delt with quickly.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company
8 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Valerie,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Laurence
5 star insurer
The speed in which my claim was dealt with was incredible. So swift and efficient.
8 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Paul,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Guy
Very efficient
Very efficient, really good communication, and brought to a satisfactory conclusion.
5 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Jeremy,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Nick
Dealt with promptly and efficiently…
Dealt with promptly and efficiently with telephone calls and messages.
Highly recommended.
30 januari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Jule,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Philip
Had 2 chase my claim twice with no…
Had 2 chase my claim twice with no contact from the company.
Not good service. Took 3 months to settle
9 februari 2026
Review zonder uitnodiging
Antwoord van Integra Insurance Solutions Ltd.
Hi Mrs Moore,
We are sorry you felt that we didn’t respond to you as quickly as you expected, we understand this can be frustrating.
All claims and queries are dealt with as soon as possible however improvements can always be made and we will ensure that your review is shared with the team. We trust this matter has been resolved for you now, if not please give the claims team a call on 01274 700 810 with your claims reference number and we will look into it for you.
Regards,
Liam
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