Intercruises Reviews 

My wife and I have fond memories of Cape Verde, largely because of the island tour we took with a young lady, Elba Carvalho. We appreciated knowing the historical nature of the island, the island culture, and many other things. As we neared the conclusion of the tour, Elba sang a beautiful song, Sodade. I've heard the song before and learned that Cesaria Evora, the artist most known for that song, is a Cape Verdean.. It was the perfect way to end a wonderful day.

Glad most of these reviews are rubbish looks like we had a lucky escape - the rule of booking 35 days in advance is ridiculous - no room on coach I was told cause left it too late 《my fault i suppose》even though money was paid well in advance - not been on cruise yet but certainly wont be using P & O again - stick to flying !!!

We used this company for the first time last year to travel from Hilton Park Services to Southampton. Everything was perfect so we decided to use them again for the same journey on 1st September 2024. When we arrived at the services, the coach was already there. We were the last couple to get on. It was a football coach with seats facing forwards and backwards, tables and a kitchen area. It had started from Edinburgh at 2.00 am, picked up at Glasgow and other stops. The driver asked us to wait as he had to check there was room for us. There were just 2 seats left, one near the front and one near the back facing backwards. Neither of us travel well, especially backwards. My husband took that seat but was very uncomfortable as his legs kept bumping the lady he was facing. He is 6ft tall. It OK if you know these people but he didn't. Of course we had hoped to sit together as we had taken travel sweets, a drink etc to have on the way. The driver was annoyed at having been allocated this entirely unsuitable coach for a 12 hour journey.
The return trip was fine. We arrived at our destination an hour early.

Honestly, I can't find a bad thing to say about them. Was around a 5 hour trip for us from Wooley Edge services near Barnsley to Southampton. There was just one other couple getting picked up after us from Northampton and we had a 45 minute break when we reached there for food etc anyway.

The coaches were clean and tidy. The toilets worked both there and back and were clean. The driver both there and back seemed very professional, dressed in suits and both were polite to the riders and kept us updated with all that we needed.

The coaches were on time on both occasions and got us to our destination in good time, despite some curve balls being thrown in on the way back with part of the motorway being shut (luckily the driver knew a shortcut and it only extended the trip by about 40 minutes, which was long but not as bad as it could have been!!).

The only fault I found was that with the second coach, the seats seemed a bit hard and my bum had cramp after around the two hour mark 😂 but that's probably more to do with the extra few pounds I put on during our cruise than it is the coach!!

Only other slight fault I can find is that the phone lines do take a while to connect. Both occasions that I had to ring, I was on hold for maybe around 20 - 30 minutes. The people that answered were nice, so it's a shame they don't have more staff working the phones as I know some people might struggle to hold for that long. I had to ring back to make some amendments to our booking as one of the passengers names was wrong, and it was dealt with professionally.

Overall, I think we had a great experience and would use intercruises again. It's a shame other people haven't had the same smooth experience.

Royal Caribbean is my cruise line for 10/5. Intercruise round trip transportation ends at 12 Noon when cruise leaves at 4PM. Transportation end time should end in the middle which should be around 2PM. This transportation sucks now I have to take Uber. Never again.

Try as you might, you can’t get through to these people.

3 times I’ve been cut off. What’s going on? You’ve paid your money for tickets and nobody wants to speak to you. It’s a disgrace. Don’t book with these people.

First time sailing from Southampton took advantage of the p&o complimentary coach transfer
Everything was handled by our efficient travel agent Barrhead
Only had to print documents ourselves
Coach transfer were on time and pleasant drivers
Give credit where due to both Barrhead and Intercruises

by far the worst travel experience we have had since cruising with P&O. coach on the way down was fine, the return was like a trip to hell. packed the coach with other passengers from other cruise lines, so had to wait on the coach for 90 mins until those passengers were transfered to us, then a 3 hour drive with no break to make up time. only stopping for 30mins to grab dinner, bathroom break. then no more bathroom stops. kids were allowed to run up and down the ailes of the coach while moving. a family of four taking up 8 seats as they wanted to sleep! all in all a very depressing way to travel. wont be booking again.

you cant hold of anyone to discuss a concern. There is no email address and the comment box they provide has limited word space . Been on hold for 3rd time and then get cut off. Poor after care service

We have booked a cruise with P&0, and decided to go with the free coach travel option to travel to Southampton using Intercruises, rather than leave our car in a car park for a week.
Intercruises wanted payment, despite the initial booking being for free coach travel as stated on the booking.
Attempts to call Intercruises to sort the matter out, were extremely frustrating. Twice we got through after hanging on for well in excess of 30 minutes each time, before they cut us off. After a further 50 minute wait when we got no reply, we gave up.
After our experience, and also reading the appalling reviews written about Intercruises, we have lost all confidence in the company.
P & O are so efficient, it's a shame that Intercruises rather let the side down.
We have now booked a car to travel to the port. In all honesty, we simply don't feel we can rely on Intercruises to get us there by coach.
Maybe our experience is a blessing in disguise.
You can't give zero stars, hence I had to give one star to submit the review.

cant complete a booking - says ive already booked - says call a number - do this - you are kept waiting for around 15 minutes and cut off. Managed to connect (after trying all day) and was making the booking with a lady and the call was cut off

Intercruises have changed their pick up points which meant we incurred either a £145 taxi or £80 hotel stay. Ridiculous and limited.
Our return journey from S/hampton was provided by Sills coaches. Good driver but filthy dirty coach, no USB ports or internet as usual on Ellisons. Will never use or recommend again.

Tried for ages to book. Do not answer the telephone. We have a free return courtesy of Cunard but if we try and book on line it wants to charge me £184. Very dissatisfied with this company. Fortunately our cruise is in November so I have plenty of time to try snd book, again and again etc.

Getting through to speak to someone took days. Once through took 15 mins to book.
Unprofessional, hope the trip OK. Not holding breath!

First time we have used Intercruises, previously had fly-cruises, this was the first time we have sailed from Southampton. We received a travel voucher by email prior to travelling from Keele services M6, we were picked up on time from Keele for our trip down to the docks, the driver was very helpful, he loaded the cases onto the coach and the next time we saw them was in our suite onboard the ship, the coach was very modern and comfortable. A week later the return journey was equally as pleasant, we arrived back at Keele 20 minutes after the estimated time which given motorway closures and having to take an alternative route was not bad at all. We had no issues at all with Intercruises and wouldn’t hesitate to use them again.

Have you gone out of business no one can contact you

Intercruises are terrible, I have tried to contact them on numerous occasions, even speaking to a lady with a Scot’s accent twice, who incidently cut me offline on both occasions, listening to the jazz music playing for over 3 hours in total trying to book a seat on one of
Their coaches not an easy task I am afraid. Don’t they want my business

Last year our P&O coach transfers with Intercruise were excellent so we used them again this year. Unfortunately we had a lot of problems prior to travel firstly with them emailing us to say we hadn’t paid even though it was included with P&O and then once that was sorted we received another email to say we had cancelled!! Finally sorted but a bit worrying! The outbound journey was fine, coach on time, reasonably comfortable and 2 stops. However the return journey was a shambles. Every seat on the coach was filled, with numerous stops so it was very cramped and hot. Uncomfortable seats and very little leg room. The driver was miserable and didn’t speak to us ONCE to provide information! We only stopped once between Southampton and Bolton and that was after 1pm when we had all been ready to disembark at 8.30 this was excessive. We each had to ask him how long the stop was for and what time he wanted us back on the coach as he hadn’t told us. He then went past the turn off at Bolton TWICE and inevitably all passengers left very disgruntled. Disappointing and P&O need to have some serious discussions with Intercruises before renewing contract.

Impossible to contact!!!!

Have been trying to contact for over a week and the phone never gets answered and then just cuts off!
I rang at 9am this morning took until 9:10am to get through to then be talking to 'James' and the call just cut off!
How are you suppose to pre-book Cunard complimentary Coach transfer when its impossible to contact them?