Intercruises Reviews 

I have tried 3 times today to book a coach travelling with P&O. Twice this morning after 10-12 minutes I managed to get through and then asked me a reference and the phone went dead
I tried again this afternoon and they didn't even answer just hung up after 6mins. Shocking customer service as all I want to do is book a coach

Impossible to contact , tried ringing several times without success, in a que for over 25 mins only to get cut off tried again sat in a que then went to answer service left a message. Emailed them 3 times still no contact .
How are you suppose to pre-book P&O concession Coach transfer when its impossible to contact them?

We've only found out today that the coach we had booked in November from Newcastle to Southampton ( and return ) has been cancelled. We're sailing in less than 30 days so now we're trying to find another way to get there but it's looking like I'll have to drive the 320 miles to the port. How this company stays in business is beyond me and like most people here, we'll never book with you again. If I could give you zero stars, I would.

Intercruises contacted us last week saying bus to Southampton cancelled, this was only a month before our departure! The reason given was lack of numbers but we feel they should have provided an alternative, mini bus, taxi etc. We now have to drive down and back, a round trip of nearly 500 miles, and stay overnight in an hotel. This will cost considerably more than the coach fare, hence the reason we booked it! It has caused us lots of stress as well as the added expense. A week later we are still waiting for our refund. We will never use this company again .

Patrick Hamilton has been a great personality on my trip with the Intercruise Coach to Southampton for a P&O Azura trip! A confident driver, Patrick has kept us smiling with his humerous remarks :) The coach has been diverted but he is in control of the situation and has kept us all informed throughout.

We were told that it would be a luxury coach transfer from Bradford to Southampton, anything but it was old and tired, no charging points no WiFi, we had to ask the driver to put some heating on as it was freezing, this he did, then it was boiling. The return journey was just as bad, had to wait 90 minutes for 4 passengers to disembark, to be then told the toilet was broken, only 1, 30 minutes stop & 1, 15 minutes stop, the only good thing about it were the drivers, £116 each, in future will be going with National Express

We have used Intercruise on at least 6 occasions.
Each time we have had an excellent experience. Friendly, helpful drivers. Clean, modern comfortable coaches. Also helpful if you ring their office.Thank you.

Took ages to contact them by phone and emails to cancel coach service due to cruise cancellation.

Told that it will take 2 weeks for refund to my credit card. Not sure if the person was up to speed.

Very poor customer service. Will not use again.

On the phone right now for the third time. First time, midway through asking to book was put on hold without warning or explanation in total silence.

Second call, got as far as being asked my booking reference number, then disconnected.

Still on hold awaiting third time.

This is truly awful customer service. I suspect they have some warped KPIs for productivity that mean staff resort to this ridiculous behaviour.

Sort it out.

Been trying to book my coach transfer with cruise connect all morning, waiting ages to get through then get through to someone and they put you on hold and hang up! Shocking customer service. Will try again tomorrow not wasting anymore of my time.

The coaches were very shabby and cramped more suitable for a school trip The return coach was unsuitable for the elderly passengers on board it was quite distressing to see them struggle I wish we had the option of evesway when getting the free coach with our P and O cruise

Spent ages on the phone to book our coach We are both disabled so stressed the need for help Driver going down was really good and coach excellent as it lowered to let you on Coming back the seating was upstairs a nightmare for us both At one stop the driver asked why l wasn't getting off told him l couldn't manage stairs no offer of help Seats were squashed in and front window badly cracked When we got to Scotch Corner the driver gave us no help at all Since found out that this company don't own the coaches they just hire them Will not be going with this company again and letting Cunard know

Travelled with Cruise Connect to Southsmpton omg a nitemare driver wasn't very sociable not that i wanted a full blown conversation it does pay to be curteous though, he was also a very erratic driver shouting at other drivers criticising their driving "pot kettle black" I would advise wearing masks on the coach as there was a passenger who coughed all the way to Southampton and the majority of the coach coughed on the way back within a few days we had covid obviously not the coach companies fault but just be aware this is the last thing you would want after a lovely holiday bring back pre testing before boarding the ship would help and stop selfish people from boarding when they know full well they are unwell

The journey from Hull to Southampton was the best ever two drivers a couple of decent stops
The return journey no toilet from the off. Full of urine and faeces I pointed out to driver
The driver had a one stop policy for a journey of 7 hours he drove in socks took his shoes off banged on the side of the coach cursing other motorists and the driving speed of some certainly not a professional and offered no help to his passenger he just wanted to get home and finish early

Currently travelling back from Southampton. Hottest day of the year. Currently 28C The air conditioning is not working.

Booked a coach to Southampton for three people. I know correct titles (Mr, Mrs and Miss) were given and names split correctly. When the documents arrived there were errors. I emailed and told them. They sent two more sets of documents still with errors on. I tried phoning numerous times. All i got was music and cut off after ten minutes. I tried emailing again. All coming back rejected (I replied to their emails so the address must be right). Now I am worried, are they as inefficient in their coach operations as they are in administration? Won't use them again, too much hassle.

We went to keele services two weeks this Sunday where inter cruises put on a happy days coach the roof was leaking in over my legs I thought well this is a great start to our family holiday no drivers fault so moved to another seat so as from now I will book only with evesways from now on .

After a lovely cruise and many times using Intercruises I was left very disappointed with the driver’s attitude, he was very rude. We did have a bad start with not enough seats and not enough room for the cases, but this was eventually sorted. Two people transferred to another coach. The driver seemed in a rush and was aiming for the first stop to be Nottingham Services, which was approximate 3hrs away. He did say he would stop before if needed which he did at Warwick services for 20 mins.most people got off the bus. My grandson decided to stay on at first but change his mind and tried getting off at the side door which was closed. On making his way to the front of the coach the driver was rude to him asking why he was still on the coach, then asked if he was drunk. My Grandson who is in his early 20 lives with slight cerebral palsy so his sometimes unsteady not drunk. The driver was been judgmental and should be trained in hidden disabilities. I can understand the driver protecting passengers belongings but not all young males are delinquents. The next encounter with the driver was At Nottingham Services. He was dropping passengers of here and we were having the scheduled break. I was sat at a table seat with my 3 grandchildren, we decided to be polite and let the vacating passengers get their belongings and leave first. This is when the driver came up to our table very rudely and told us to get off the bus. I don’t think he knew I was sat there in the corner, but his attitude was not very nice and I told him so and explained we were waiting for for the others to get of first. I am in my senior years and my legs don’t work as fast as they use to do ,it made sense to wait and not hold people up. I think he realised after I got up , but did not apologise for his attitude. I have used intercruise and Eavesway for the last 15 years and never had a driver like this one.

Yesterday, Friday 4th August 2023 we had the pleasure of being collected from Southampton by a Leon’s coach and driver. Our Driver Max was excellent in every aspect. Despite a long journey due to heavy traffic he conveyed us safely to our final drop off point. Throughput the journey we felt safe and comfortable with Max keeping us updated on journey progress. Many thanks to Max and Leon’s.

Incorrect information on website, difficulty in getting through by telephone, no reply to emails and then coach booking cancelled by Intercruises.