Great customer experience. They took me through step by step and made sure I got a custom system that suited my needs. They even advised against more expensive options that I suggested because they wo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have no problems with this company. Products are great, despatched quickly without fuss. I've dropped a star because they use DHL. I've never not had a problem with them, absolutely useless lying co... Toon meer
Bedrijf heeft geantwoord
Bought a water fed pole and hose reel very impressed with it need to still set it up but looks great , super fast delivery took 1 day to come definitely recommend! Thank you
Bedrijf heeft geantwoord
As I've ordered several items before I know what I need. Equipment is always excellent and service is brilliant
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Housed in Wiltshire, England, our advanced production facility is the creative forge where all the Reach & Wash® systems by Ionic Systems are brought to life. As the originators of the revolutionary Reach & Wash® system, we've forever transformed the safety and efficiency landscape for window cleaners globally. Our commitment to relentless innovation continues to fuel our growth and portfolio diversification. Testament to this are our groundbreaking creations like the Foamion softwashing system and the groundbreaking Roof Wand. These innovative products showcase our dedication to enhancing cleaning solutions while maintaining our focus on safety and effectiveness. As the unrivalled market leader, our influence extends across the globe, with a network of distributors in 34 countries and product exports to over a hundred territories. Our products have garnered international recognition for their superior quality and exceptional performance. The Reach & Wash® brand, in particular, is a shining beacon of our commitment to excellence. It stands as a symbol of the "Quality without Compromise" promise we uphold in every product we create. This promise, steeped in our heritage, is more than a slogan; it's the very ethos that guides Ionic Systems as we continue to innovate and lead the cleaning industry.
Contactgegevens
7-8 Westerngate Hillmead Enterprise Park, SN5 5WN, Swindon, Verenigd Koninkrijk
- +44 (0)1793871386
- info@ionicsystems.com
- www.ionicsystems.com
4,6
Uitstekend
158 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Ordered two bags of resin
Ordered two bags of resin, only one arrived unfortunately down to courier not ionic, Ionic were great at getting the second bag out to me as soon as I raised the issue, Top service thanks again!
24 augustus 2023
Antwoord van Ionic Systems
Glad we could get this sorted for you ASAP. Thank you for the great, honest review 👍 All the best!
Antwoord van Ionic Systems
Happy to be of service!
I'm very happy with your products and…
I'm very happy with your products and it's very good for my business
17 juli 2023
Antwoord van Ionic Systems
Great to hear! Thank you for being an Ionic customer
The fast delivery and quality of the…
The fast delivery and quality of the product only thing is no invoice
20 juli 2023
Antwoord van Ionic Systems
Thanks for the great review! 👍
Antwoord van Ionic Systems
always a pleasure! thanks for the great review 👍
Antwoord van Ionic Systems
Thank you very much! Glad to be of service 👍
Quick,easy and prompt delivery.
12 juni 2023
Antwoord van Ionic Systems
Thank you for taking the time to leave a great review 👍
Ordered poles took over 3 weeks to try…
Ordered poles took over 3 weeks to try to attempt delivery then there delivery team lied about trying to deliver 3 times so didn’t receive my goods called 3 times for a refund to be told someone will get back to me never happened this mistake put my job back over 1 week and and the after service was not great Shane really as I was going to have my fleet of vans fitted with there systems and poles but with a service like that I have gone elsewhere
7 juni 2023
Antwoord van Ionic Systems
Thank you for your feedback. However, we need to clarify some inaccuracies in your comments to ensure an accurate representation of the situation.
Our records confirm that UPS attempted to deliver your order three separate times. The items were out for delivery 5 days from the point of your order, not 3 weeks. Any assertions to the contrary are incorrect. We acknowledge that delivery issues are inconvenient, but we made concerted efforts to get your products to you as promised.
Regarding your refund request, it was processed promptly upon your request. Any claims that suggest otherwise are misleading. The refund has been completed, and the funds should be in your account.
If you require further clarification on these matters, please feel free to contact us.
Regards,
Ionic Systems
Antwoord van Ionic Systems
Thank you for taking the time to review our services. All the best 👍
I urgently needed a replacement part…
I urgently needed a replacement part for my carbon fiber pole and they reacted effectively which enabled me to meet my deadline... thank you
30 mei 2023
Antwoord van Ionic Systems
Ionic Systems is founded by window cleaners so we know very well that efficiency is key! Glad to have been great service to your business and thank you for taking the time to leave a review 👍
Quick and easy and on time every time
25 mei 2023
Antwoord van Ionic Systems
Very happy to hear you've had a great experience! Thank you for taking the time to provide feedback 👍
Excellent service
Excellent service. Easy to order and a resonable price on line.
Excellent next day delivery
22 mei 2023
Antwoord van Ionic Systems
Glad to be of service! Thank you for taking the time to leave a review
Antwoord van Ionic Systems
Thank you, your feedback is greatly appreciated!
Always excellent service
8 mei 2023
Antwoord van Ionic Systems
Thank you, very glad to hear you've had a great experience 👍
Antwoord van Ionic Systems
Spot on, glad to be of great service toy your business 💪
Equipment breaks on a regular basis
Equipment breaks on a regular basis. Phoned up to order replacement parts, wrong parts sent. Given up with this equipment now, moved over to Unger and Window Cleaning Warehouse equipment as it’s much more reliable.
19 april 2023
Antwoord van Ionic Systems
Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the incorrect parts that were sent to you. Our team works hard to ensure that our customers receive the correct parts and equipment to keep their business running smoothly. We understand that equipment downtime can be frustrating and we always aim to resolve any issues as quickly and efficiently as possible. We appreciate your business and hope that you will consider giving us another chance in the future.
Got what I ordered very fast.
3 mei 2023
Antwoord van Ionic Systems
Thank you for letting us know that you received your order quickly. We are always striving to provide prompt and efficient service to our customers. If you have any questions or concerns about your order, please don't hesitate to reach out to us.
Below average products do not buy! Rip off
Do not buy window cleaning poles from this company. They always need servicing and ive had problems with them since first month of purchase. Considering the prices they charge, they are ripping people off!!
Weeks After a reply from ionics stating they would sort the problem nothing has changed they're customer service is as useless as their products!
3 mei 2023
Review zonder uitnodiging
Antwoord van Ionic Systems
Hello Josh,
Thank you for taking the time to leave a review of our company. We apologize for any inconvenience you may have experienced with our window cleaning poles. However, we have thoroughly checked our records and have not been able to locate any purchase history or contact information associated with your account.
We take our product quality and customer satisfaction very seriously, and we would like to assist you in resolving any issues you may have experienced with our products. Could you please provide us with your order number or any other relevant information so that we can investigate this matter further and provide you with the best possible assistance?
We appreciate your feedback and hope to have the opportunity to make things right for you. Please don't hesitate to contact us with any further concerns or questions.
Best regards,
Ionic Systems
Great customer experience
Great customer experience. They took me through step by step and made sure I got a custom system that suited my needs. They even advised against more expensive options that I suggested because they wouldn’t be suited for my business. Couldn’t be happier with my V4 system!
5 augustus 2022
Review zonder uitnodiging
Antwoord van Ionic Systems
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to provide you with exceptional customer service and guide you towards a customized V4 system that meets your business needs perfectly. At our company, we prioritise customer satisfaction and we are delighted to hear that we were able to meet your expectations. Thank you for choosing us and we look forward to serving you again in the future!
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