ISX Financial Reviews 28

TrustScore 2 uit 5

2,1

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Beoordeeld met 1 van de 5 sterren

Well after your answer, i still dont have the help i was asking for. Send you more dan 35 emails en recieved 0 response! I ask you to contact the merchant for me because they ignore me. All im aski... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am fortunate to work at ISX Financial. I get to experience the company from the inside. First of all, the board really cares about the safety of our clients and their discretion. Then there is the o... Toon meer

Beoordeeld met 1 van de 5 sterren

SCAM company. You can deposit money until the moment you try to pay for something or someone. Then they suspend your account and ask for imaginary and not existant documents which is impossible to pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

VORSICHT BETRUG Am 28.06.2024 hatte ich eine Sofortüberweisung von meinem Bankkonto initialisiert. Diese wurde über den Dienstleister: ISX Financial EU PLC getätigt. Das Geld wurde Ordnungsgemäß v... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financiële instelling

Geschreven door het bedrijf

All of your Corporate eMoney Accounts, Open Banking & Instant Payment solutions, in one place. A world-class solutions provider of monetary financial services and technologies. Our mission is to make the onboarding and payment journey better and safer.


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

28 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 1 van de 5 sterren

Well after your answer

Well after your answer, i still dont have the help i was asking for. Send you more dan 35 emails en recieved 0 response! I ask you to contact the merchant for me because they ignore me. All im asking is you contacting the merchant.. your name is the money provider sending it to the merchant! I have it Black on White on my bankaccount.. so i ask you contact themetchant and help me with sending a message to them.. thats all

I can send proof your name is on it , if you respond to your emails you would know that

1 april 2026
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Dear Milusa,

Your review appears to be an attempt to pressure or coerce our business into action regarding matters outside our control.

We are not the competent authority to adjudicate consumer claims or negotiate withdrawals. We acted solely as a payment service provider that facilitated your authorised bank transfer payments to the merchant in question.

You are not our customer and have no contractual or service relationship with our business. We cannot therefore directly assist you in this matter, nor can we enter into a reimbursement agreement with you for any reason. Your dispute is with the merchant/Beneficiary of your funds directly regarding your gambling deposits.

We cannot engage with or resolve complaints from individuals who are not our customers, particularly where the subject matter falls outside the scope of our service.

Your enquiry/dispute should be directed to the merchant with whom you transacted.

Alternatively, please contact the financial institution of which you are a customer for assistance.

Regards,
The ISX Financial Team

Beoordeeld met 1 van de 5 sterren

Very bad service ISX im still waiting…

Very bad service ISX im still waiting for help after 3 weeks. I would be updated in 1-2 days. I allso have proof from that. After 3 weeks there is still no help are solution are a refund.

24 maart 2026
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Dear Miuutt,
 
Your review appears to be an attempt to pressure or coerce our business into action regarding matters outside our control.
 
We are not the competent authority to adjudicate consumer claims or negotiate withdrawals. We acted solely as a payment service provider that facilitated your authorised bank transfer payments to the merchant in question.
 
You are not our customer and have no contractual or service relationship with our business. We cannot therefore directly assist you in this matter, nor can we enter into a reimbursement agreement with you for any reason. Your dispute is with the merchant/Beneficiary of your funds directly regarding your gambling deposits.
 
We cannot engage with or resolve complaints from individuals who are not our customers, particularly where the subject matter falls outside the scope of our service.
 
Your enquiry/dispute should be directed to the merchant with whom you transacted.
 
Alternatively, please contact the financial institution of which you are a customer for assistance.
 
 
Regards,
The ISX Financial Team

Trustpilot beoordeelt deze review in overeenstemming met ons rapportageproces.

Beoordeeld met 1 van de 5 sterren

A Quick No is better than a mislead Maybe.

If hope and enthusiasm I applied for an account with this company to integrate their Paid By Bank product into my site. I was open and transparent as to the trading style and got a congratulations email. After what is now a week later and several calls to their London based number supplied through the FCA website, I was diverted to a receptionist in Cyprus.

A very pleasant and polite lady, who informed me each time she would pass on my messages. After further chasing I received a mail through the ISX dashboard on my new account to apologise for the delay. They were now reviewing the account previously accepted without any trading and would access with my set up details shortly. Having not heard for some days since I sent another message this morning. WHen I went to check the account this afternoon my password is no longer recognised.

I called the Cyprus again and was told that there was no one available and that she would pass my message on.

The issue here is not whether my business was acceptable to them but the way they have behaved towards what until at least today was a customer. I will now have to inform the platform that offered their service for integration and go back to the drawing board.
It seems even when you are transparent with people they still find ways of not treating you with customer care. We are a new skill based game of chance and hoped we could have done some good for the people of the UK.

16 februari 2026
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Hi Paul,

We understand your frustration and recognise how important clear and timely communication is, particularly when you are preparing to integrate a payment solution.

For clarity, we have been in communication throughout the review process, including communications sent on 11 February at 14:35 and 16 February at 13:00, where updates were provided regarding your account status. As part of our standard compliance procedures, accounts may be placed under review and access temporarily restricted while additional assessments are carried out.

Following the completion of our review, we made the decision that we are unfortunately unable to collaborate with your business at this time. While we fully appreciate your transparency during the application process, all onboarding decisions are subject to our internal risk and compliance framework.

As a matter of policy, we do not publicly disclose the specific reasons for declining to onboard a potential client. However, the decision and its basis were communicated to you directly, and you are fully aware of the outcome.

We wish you every success in securing a provider that aligns with your business model and future plans.

Thank you,
The ISX Financial Team

Beoordeeld met 5 van de 5 sterren

Professional and trustworthy

In my years of working with ISX Financial, they were great to work with, professional and always there to support wherever necessary.

Would recommend working with them and you will appreciate their hands on support.

4 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Mais de tres anos com o dinheiro…

Mais de tres anos com o dinheiro bloqueado na conta flyyk, você entra em contato e te responde que está em revisão, revisão de anos? Mais de 1500.00 Euro perdido, só pra constar só padre em igreja católica então é dinheiro importante pra mim , isx nunca respondeu a uma email

9 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam company worked with Juicyfields.io

Scam company. They worked with Juicyfields.io - an international Scam that got discovered and stopped by Europol, all money from investors were stolen unfortunately.

I have screenshots of all SEPA payments sent to the scammer bank at ISX as well as emails exchanged with their support members denying to help with any recovery and to dispute this in a civil manner.

12 augustus 2024
Beoordeeld met 2 van de 5 sterren

ISX unterstützt Kunden bei illegalen Aktivitäten

Einige In Deutschland nicht lizenzierte Online Casinos, sind Kunden bei ISX.

Ich hatte versucht über über meine Bank die überwiesen Gelder zurück zu fordern, teils wurden diese aber von den ISX Kunden nicht oder nur teilweise beantwortet.

Auch persönlicher Schriftverkehr mit ISX war wenig konstruktiv, da ISX, auf meinen nicht vorhandenen Kundenbeziehung verweist.

Ich finde es sehr grenzwertig, dass ISX, zahlreichen Kunden dazu verhilft illegal empfangene Gelder zu empfangen.

Sämtliche Kunden hätten niemals, Geldkeistungen aus Deutschland empfangen dürfen, da diese Betreiber keine gültige Lizenzen für Deutschland besitzen.

Gelder hätten auf deutsches Bankkonto erstattet werden müssen, da sollte man auch mehr Druck auf die Kunden ausüben, wenn sie illegale Leistungen anbieten

29 oktober 2024
Logo ISX Financial

Antwoord van ISX Financial

Dear Mr Hendriks,

As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any financial details publicly and highly encourage you to contact your bank again, as ISX Financial is not in a position to assist you further.

We appreciate your understanding.

Beoordeeld met 1 van de 5 sterren

SCAM company

SCAM company. You can deposit money until the moment you try to pay for something or someone. Then they suspend your account and ask for imaginary and not existant documents which is impossible to provide- recipients id, recipients bank account statemnt and so on. Why third party should provide any documents at all? nobody would agree. Got my money back only after submited a fraud report to my original bank from which toped up this account. Never again.

3 april 2025
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Hi Ger,

As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.

We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.

We appreciate your understanding and look forward to hearing from you.

Beoordeeld met 1 van de 5 sterren

Geld nie angekommen.Gebühren aber…

Geld nie angekommen.Gebühren aber 3-fach gebucht.

30 januari 2025
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Hi Janosch, thank you for your review. As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.

We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.

We appreciate your understanding and look forward to hearing from you.

Beoordeeld met 5 van de 5 sterren

ISX Financial review from an employee

I am fortunate to work at ISX Financial. I get to experience the company from the inside. First of all, the board really cares about the safety of our clients and their discretion. Then there is the organisation which is top notch. From the sales team, to onboarding, to sales, to product, to marketing, to Dev. and compliance. All teams work really hard to improve the experience for our customers on a daily basis. Challenges are always there. But with this group of people, we always overcome them.

26 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Habe eine Sofortüberweisung getätigt

Habe eine Sofortüberweisung getätigt - Geld ist nie angekommen und keine Rückbuchung erhalten

7 november 2024
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Hi Mac,

We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.

We appreciate your understanding and look forward to hearing from you.

Beoordeeld met 1 van de 5 sterren

Geld Abgebucht aber Zahlung wurde nicht weitergeleitet. Keine Rückbuchung.

VORSICHT BETRUG

Am 28.06.2024 hatte ich eine Sofortüberweisung von meinem Bankkonto initialisiert. Diese wurde über den Dienstleister: ISX Financial EU PLC getätigt. Das Geld wurde Ordnungsgemäß vom Konto abgebucht. Dies wurde sogar durch eine E-Mail mit dem Zahlungsempfang durch die o.g. Firma Bestätigt.
Leider ist diese Zahlung nie da angekommen wo sie hin sollte. Jetzt warte ich seit 3 Wochen auf Klärung, aber selbst der Empfänger an den die Zahlung gehen sollte, bekommt lt. Support keine Rückmeldung.

28 juni 2024
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Hi Master Mind 1, thank you for your comment.

As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.

We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.

We appreciate your understanding and look forward to hearing from you.

Beoordeeld met 1 van de 5 sterren

It’s a fraud scam

27 juni 2024
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Hi OP,

We apologise for any inconvenience. As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.

We encourage you to contact us directly at https://www.isx.financial/contact so that we can assist you further in a confidential manner.

We appreciate your understanding and look forward to hearing from you.

Beoordeeld met 1 van de 5 sterren

I ask my family to help me to sent me…

I ask my family to help me to sent me the money cause i lose my house if i not pay until the day 1 of march ( today) i receive the payment 3 days ago , sent all the document and information but nothing the instant transfer is pending since 2 days, i use flyyk is the same group and work like scam, im really sad and mad to live this experience and choice this financial institute

27 februari 2024
Review zonder uitnodiging
Logo ISX Financial

Antwoord van ISX Financial

Dear Paolo, thank you for you message. We believe that your review is in relation to flykk® mobile wallet app. We encourage you to contact them directly via chat at www.flykk.it/support in order to assist you further. We appreciate your understanding.

Beoordeeld met 4 van de 5 sterren

Really great

Really great, the customer support is excellent, onboarding quite heavy (this i get though, as a quick and easy one would be worrying).

Rates are not the lowest I've seen, but features more than make up for it.

2 oktober 2023
Review zonder uitnodiging

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