Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering o... Toon meer
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Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or... Toon meer
Bedrijf heeft geantwoord
Great prices, delivery takes a little bit but that is stated when you purchase. Would order again.
I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Italian Gourmet your Italian food online store in the UK home delivery across the Europe of pasta, extra virgin olive oil, tomato, flour and more.
Contactgegevens
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Verenigd Koninkrijk
- info@italiangourmetuk.co.uk
- www.italiangourmetuk.com
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A taste of Italy to our front door.
24 januari 2024
Timeliness
11 januari 2024
Awesome quality
11 januari 2024
Great food just as expected
Great food just as expected, but need to give a bit longer to reach UK
19 januari 2024
Great quality products
10 januari 2024
Biscuits were perfect
Biscuits were perfect, the outside box was battered, but not 1 broken biscuit. Took about 2 weeks to arrive but what a treat once here!
18 januari 2024
Avoid for all cost!
Avoid for all cost!
Placed order 02.02 and item not here still now (14.02). I bought my Candies somewhere else and they deducted money for delivery.
Never buy anything
Disgusting 🤢🤢🤢🤢🤢
13 februari 2024
Review zonder uitnodiging
Antwoord van Italian Gourmet UK Ltd
Good morning,
shipping times are clearly stated both on the website and in the order confirmation email, and delivery is expected within the stated timeframe.
We are sorry that you did not notice them.
If you do not wish to receive your order, you can refuse it, but of course you are responsible for the shipping costs.
We are there to pay for our own mistakes not those of our customers.
Thank you for your purchase.
Really pleased with the service
Good price for the items that I wanted and the delivery from Italy to the UK was much quicker than I expected. A very efficient service overall thank you.
5 januari 2024
Delivered sooner than expected
Delivered sooner than expected, I suspect from a warehouse in UK which doesn’t justify the hefty delivery charge.
10 januari 2024
Excellent product
11 januari 2024
Great service
20 december 2023
Outstanding service
28 december 2023
Happy with the product and ordering
Happy with the product and ordering , unfortunately the delivery from our side in the ik dragged longer than expected so the gofts could not move onto the final destination
27 december 2023
Not a nice company to deal with
Not a nice company to deal with. I initially made a big order prior to Christmas it was only after delivery I was told a lot of items out of stock a couple of gifts I had planned to give away arrived in damaged boxes so that was a let down. Part of the order was green olives which looked lovely but on tasting had no flavour whatsoever. Two panettone’s were bone dry with one having no filling at all I complained to them and I received a rude email back when I challenged this I was told sorry it was the sales team who sent that email like that was a reasonable excuse! I sent photos of the panettone that had no filling they responded saying not their problem got to the manufacturer! Zero customer service when things go wrong won’t be ordering again. Your response is really sad you sell products to a customer when the goods are not as described you pass the customer off and don’t care! No response to the rude emails either! Your response still shows customer service is lacking “not your problem” but it’s not the fault of the customer who has paid either but you profit either way and the customer is left without the item and no refund, very poor
18 december 2023
Review zonder uitnodiging
Antwoord van Italian Gourmet UK Ltd
Good afternoon,
we are sorry about what happened, but:
1) if a product does not meet the clinte's expectations, it cannot be our fault;
2) the missing products were reported and refunded upon dispatch (unfortunately warehouse incongruities can happen);
3) the panettone without filling is really strange, we have not had any reports like yours from other customers.
We remain at your disposal, thank you.
Antwoord van Italian Gourmet UK Ltd
Good evening,
the refund has been made.
Thanks-great quality and order arrived…
Thanks-great quality and order arrived on time.
7 december 2023
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