Jacksons Leisure Supplies Ltd. Reviews 

Great great of products at competitive prices.
Fast and efficient delivery service

All products i required were in stock, quick delivery, fast and easy ordering process.

Very helpful on the phone, item purchased was dispatched quickly.

My experience with Jackson leisure was very positive. I rang them to confirm delivery costs. The person taking my call was very polite and helpful. Delivery was made very promptly. Having seen Jacksons stock on line, if they were just a bit closer I would enjoy a visit. The fridge we brought seems very good, it feels good quality and runs quietly and efficiently. My only very slight negative point would be the delivery report says the fridge was signed for when it was not. In defence of the driver i would say the recipient of the fridge is quite deaf and would probably not be aware of the delivery. The package was totally undamaged so there is no problem.

Great choice. Good value. Excellent delivery time.

The order was dispatched quickly. I was 1 item short which was then sent almost immediately after I raised the shortage. Would I use them again? Yes without hesitation. 👍🏼

Big thanks to Rachael! Needed my replacement heater for our holiday, arrived in good time. Thank you so much

Easy to order. When i phoned your company the gentleman was very helpful . Prompt delivery. Would definitely use again. Highly recommended.

Easy ordering experience. Great customer services when a small problem with the order cropped up.

Adam was brilliant from start to finish. I needed help choosing a solar and battery setup that worked with our camper’s current build, absolutely flawless - adam and his colleague asked me lots of questions to make sure all the correct equipment was selected and compatible, very knowledgable! Love it when you find a gem of place like this - we’ll be back soon!

Great customer service, highly recommend Jackson’s! Quick delivery too.

Love my new awning - ordered my Fiamma awning from Jackson’s, great price and quick delivery. Thank you

⭐ 1 star – A very frustrating experience from start to finish

I ordered an Alpicool Adventurer AD50 12v Fridge Freezer from Jackson’s Leisure Supplies, with delivery scheduled for Monday.

It never arrived.

Since Monday, I have had to contact Jackson’s every day to chase the order because they have failed to provide any proactive updates. I have received no meaningful communication to reassure me about when my order would actually arrive.

I needed the fridge freezer for this weekend, so eventually I was left with no realistic option other than to order a replacement from another supplier.

The situation has now become even more frustrating because I no longer need the Jackson’s item, yet they are refusing to refund me until FedEx complete their investigation.

I understand that parcels can sometimes go missing or be delayed, but what I find unacceptable is being expected to carry the financial consequences of an issue involving the retailer’s courier. My issue is with Jackson’s, not FedEx. I paid Jackson’s for the product and should not be left out of pocket while they investigate the whereabouts of a parcel with their delivery company.

The complete lack of communication has made an already frustrating situation considerably worse. If Jackson’s had kept me properly informed, I could at least have understood what was happening and made alternative arrangements sooner.

Instead, I have spent days chasing an order, had to spend additional money buying the product elsewhere, and am now being told I have to wait for their courier investigation before I can get my money back.

In my opinion, this is very poor customer service and an extremely disappointing way to handle a failed delivery.

I would not recommend Jackson’s Leisure Supplies based on this experience. I certainly won’t be ordering from them again.

We ordered an awning, over £1100 worth, still not recd 6 days later, chased several times as still not recd, eventually it turned up(after 3 phone calls) no instructions, spend 2 hours unpacking and trying to work out why it didn't fit, only to find that they had sent us the wrong one!! It is now over a week from sending it back, no refund recd, chased yesterday, they didn't have an answer, said would call back, no call back, chased again today, they still don't know where it is, even though they arranged to pick up!! Eventually phoned back, now refunded but said may take 10 days to show in bank account, absolute rubbish, banking transfers are immediate nowadays. A very unhappy customer, who will not use them again

My dad ordered a brand-new Vitrifrigo C50i fridge from Jacksons Leisure for nearly £600 for me. Unfortunately, when it arrived and I opened the packaging, I found that the fridge itself had been damaged, despite the external packaging appearing to be completely fine.

Initially, I was disappointed with Jacksons' response, as they offered £50 for us to keep the damaged appliance. Their reasoning was that the damage wouldn't be visible once the fridge was installed. However, I had paid nearly £600 for a brand-new product, so I didn't feel this was an acceptable solution.

After requesting a replacement, Jacksons eventually arranged for a new fridge to be sent out, and I'm pleased to say that it has now arrived in good working order. I'm much happier now that the issue has been resolved.

That said, I do feel the communication could have been slightly better, and I wish a replacement or full refund had been offered from the outset, rather than initially offering £50 to keep a damaged appliance.

Overall, I'm pleased with the outcome, but I hope Jacksons can improve how they handle situations like this in the future.

Great, lighter alternative to a full awning. Order was smooth and delivered just in time for our trip to Spain

I placed an order Monday. Received Wednesday. Very much appreciated. This service is definitely worth five stars. I have used Jackson’s before and for sure I will continue to use them . Thanks again

Prompt delivery.
First time customer.
Impressed by rapid delivery of large awning.

Very speedy delivery thank you.

We are new to motor-homing (although not camping). We acquired our new (to us) vehicle in July and I had been planning improvements and additions from the moment we put down the deposit.

Once I got it home, the list got a little longer and, during my research for parts and spares, I discovered Jacksons. They aren't too far away from me, and we visited on a grand day out to acquire items for the motorhome.

It was a bit strange walking into what still appeared to be a warehouse- despite the obvious displays and counter- but we were soon at ease, enquiring about several items that were competitively priced here.

What we spent was not pocket change but learned that some people spend A LOT here, on full conversions, and it isn't hard to see why. The service was very friendly and I was helped through some of my confusion and indecision by the patient staff. I did get everything I wanted. I have since mail-ordered a TV bracket as well.

Unfortunately, there was a problem with one of the products. It was minor, and simply required a replacement component rather than a whole unit sending out. This was all sorted quite quickly and I was kept informed throughout the wait. Everything is now working fine,

I have often said that the time you find out how good customer service is is when you actually have a problem. Jacksons was just brilliant. Thank you.