The engineer arrived as expected. He was polite, quiet, but informative and answered my questions honestly. When finished, he commented on the good condition of my boiler. When asked, he explained the... Toon meer
Bedrijf heeft geantwoord
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Honestly an absolute joke of company, they renovated most of South Ayrshire,, we complained to housing and frew,, the state they left our house in after 2.5 years we still finding the damage they have... Toon meer
Bedrijf heeft geantwoord
Your colleague was polite and professional when I asked him questions. It took him only around 45 minutes to complete the service. He was happy with the work he had done and spoke enthusiastically ab... Toon meer
Bedrijf heeft geantwoord
The gentleman that done the service on boiler was very able to complete the task no problem & i was kept informed of the pm apointment by text which was always a good idea
Bedrijf heeft geantwoord
4,1
Goed
164 reviews
Heeft 26% van zijn negatieve reviews beantwoord
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Annual gas maintenance
The engineer arrived as expected. He was polite, quiet, but informative and answered my questions honestly. When finished, he commented on the good condition of my boiler. When asked, he explained the work required to fit a heat pump.
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you William, for your 5-star review.
Positive feedback
Good all round professional job with no complaints whatsoever.
Thank you
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Richard, for your 5-star review.
Incredible service as always.
21 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Graeme, for your 5 star review.
Another positive experience.
Engineer was very pleasant and carried out his task politely, speedily and efficiently.
The first rate experience I have always enjoyed in my dealings with this business.
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you William, for your 5-star review.
Service was great
Service was great, staff very friendly, customer service very obliging
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Ms Barnardt, for your positive review.
Excellant service
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Anne, for your 5-star review.
First class service
Highly recommend James Frew. Always accommodating when arranging an appointment and engineers are always friendly and efficient. First class service.
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Miss Cormack, for your 5-star review.
The gentleman that done the service
The gentleman that done the service on boiler was very able to complete the task no problem & i was kept informed of the pm apointment by text
which was always a good idea
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you J R, for your 5-star review.
Well mannered young man ,tidy work
Well mannered young man ,tidy work, completed as arranged.
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Elizabeth, for your positive review.
Antwoord van Jamesfrew
Thank you June, for your 5-star review.
As always great prompt service
As always great prompt service. Engineer excellent and very pleasant. Communication excellent A++
20 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you, for your 5-star review.
After 11 weeks installing 4 radiators I…
After 11 weeks installing 4 radiators I am still waiting for 1 to be fixed it has been a nightmare the tin lid was on Thursday when a workman arrived as 1 radiator was leaking and removed the radiator and did not cap the fitting and left saying that he would not refit it as he would have to get a joiner to put a piece of wood behind where the radiator was to be installed as he did not cap the radiator there was water everywhere and I phoned but was cut off as it was after 5 pm so I had a go on the website to report the problem which gave me the same phone number that cuts you off I then when back on the website again and demanded that someone come out right away as my porch was flooded I received a phone call this time to say that a engineer would be with me shortly which he was and he capped the radiator but after he left there was still water coming from the radiator so I had to stay up all night to keep emptying the container when I phoned and spoke to the manager he assured me that Martin the engineer would be there to fix the problem which he did after the other 3 could not so I would certainly not recommend this Company for installing radiators
17 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Please call our office on 01294 468113 to resolve this issue. Warm Regards
Antwoord van Jamesfrew
Thank you Bob, for your 5-star review.
Cheerful, prompt and efficient service.
Work done cheerfully and very efficiently, as has always applied with James Frew
14 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Lesley, for your 5-star review.
Engineer very respectful of my home
Engineer very respectful of my home. Got the job done quick. James frew always a great service
17 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Mr & Mrs McDonald, for your 5-star review.
High quality customer service was delivered.
High quality customer service was provided on the day. Callum the staff member provided excellent friendly, informative and respectful service and carried out his duties quickly and effectively.
I have always had the highest quality service throughout my contract with Frew Services and would recommend them to family and friends.
17 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Irene, for your 5-star review.
Good reliable company,on time pleasant…
Good reliable company,on time pleasant staff done the job left everything tidy.thanks
17 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you James, for your 5-star review.
Great service
Great service, very professional, friendly and skilled thank you
15 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you Zoheb, for your 5-star review.
Great visit from the James Frew gas…
Great visit from the James Frew gas engineer very friendly and spoke through all aspects of the routine annual service
16 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you very much Martin, for your 5-star review.
Boiler maintenance check
Technicians were punctual, polite, diligent and helpful. The problem with the boiler was explained simply as well as the proposed remedial work.
16 april 2026
Review zonder uitnodiging
Antwoord van Jamesfrew
Thank you very much Douglas, for your 5-star review.
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