J.B. Hunt Transport Services Reviews 99

This is the worst delivery service I have ever dealt with in my whole life. I ordered a cooktop from Whirlpool and the estimated delivery date was December 13, 2022 then it was moved to December 23, 2022. I was hoping I would get the cooktop before Christmas then it was moved again to December 27, 2022. The delivery time was scheduled from 2pm to 6pm. The delivery driver called 3 minutes after 6pm and told me he can’t make it because he had a flat tire and that I have to call again the delivery service to make another delivery appointment which is now set for January 6, 2023. I called Whirlpool’s delivery service and told them the delivery service they partnered with is the worst delivery service I have encountered in my life and that I’m giving them this 4th and last time to deliver my cooktop and if they still fail to deliver and install it, I just want my money refunded. Hoping I won’t have to deal with this company again in the future. They have caused me so much inconvenience with these many cancelled delivery schedules. Whirlpool is going to loose a lot of customers if they don’t change their delivery service partner.

I had a delivery scheduled with JB Hunt, with a delivery window between 10am and 2pm. At 1:50pm, my tracking info still said "In Transit" and had not updated to "out for delivery" so I called to check on the status of the order. I had plans that evening and had arranged my schedule for the expected delivery window. The person who answered the phone told me that the driver was en route to the delivery before mine and would call me after that to give me an estimated arrival time. I asked if I should expect another hour or more than that and the person on the phone got an attitude with me and said "we don't ONLY deliver [this item]. Some things take more time or less time." I explained that I was only asking for an estimate because my scheduled delivery window had now passed and I had arranged my day for that window, and might need to adjust my other plans. They interrupted me and said "the driver will call you when he gets done." I understand this company is likely stressed due to the upcoming holiday, and I also understand that things sometimes run late. It's the lack of communication about the delay and the rudeness of their customer service person that I am not understanding of. I will avoid using this company in the future.

Bought a washer and dryer with all the new accessories from Lowes and was promised a delivery the next day. I waited all day for the delivery and while I was on the phone they called my phone, never left a message, never knocked, nor rang my door bell. I got off my call and a dispatch person stated they waited 15 min and had to go to the next delivery. Explained no one came to my door, no one knocked, no door bell, dog didn't even bark...and she barks at everyone. She said well they were there and I have a photo of your house. Explained they might have sat in the street but no one drove in my 200 foot long driveway. said i would have to reschedule...after 4 disconnections and leaving a message to reschedule, still nothing, no call - no reschedule. Worst customer service experience on delivery ever. Don't think i will buy again from Lowe's if this is their delivery partner or should i say "lack of delivery partner."

I just had a clothes dryer delivered from Walter and Randy,they were professional,respectful and just downright nice guys. Great job!

Damaged the electrical connection while installing beyond repair. Another dryer is not available until 12/07. I have been without a dryer for 3 weeks and now I am really experiencing difficulties

When I see j.b. hunt I want to throw up.
Worse than the worst!!!

The absolute worst delivery partners there are. Peleton execs must have personal friends at JB Hunt because this is the most incompetent delivery company I've ever met. Our delivery order was moved once and cancelled again. They admitted that no one looked into our request for COI (which our building requires) and support staff are useless. They cannot be trusted to deliver on time.

If I could give them less than one star I would. I ordered a bedroom set with free delivery and set up from Costco. they just dropped off the boxes and said they don't set up. When my son called the office they lied and told him. I said not to set it up. That is a lie!! If we have to set it up why not go to IKEA Costco is going to loose business if they keep dealing with JB Hunt.

You are horrible company. You are supposed to deliver my couch today between 10-2. This morning I get a call that it "didn't make it on the truck". Do you, a supply chain and logistics company, not know how to do supply chain and logistics? This is the second time this you have done this to me. You are a joke. I already disassembled my old couch and got rid of it last night to make room. Now we have to sit on kitchen chairs all weekend. Totally unacceptable activity from one of the worst trucking companies in the country.

Had a washer delivered on 5-27-22 that I bought at Lowes. They came in, hooked everything up and the guy turned it on and told me to let it go through a cycle. What he didn't do first was check the tub. Pulled out the wet paperwork and handed it to me. As he was leaving, I specifically asked him if it was level. He said "yeah it's level," despite not checking the level at all. The washer shook violently during the rinse/spin cycle. It is not level. Now I have to take more time off to have someone come out and make this right. Don't ever have anything delivered by JB Hunt. Ever! Based on the other reviews, Lowes should be ashamed of themselves for ever using this company.

Wish I could give zero stars. Horrible delivery performance- they handle deliveries for Lowes’s. In two years, this is my fourth issue. This time they have cost me money in addition to squandering my time. I have asked Lowe’s to compensate me then back charge JB Hunt.

Ordered a stove from Lowes. Got a call ahead of time saying delivery would be 10:30-2:30. Then it all went downhill. The call center called when they arrived but I didn’t get to the phone in time. But my husband was home and saw them pull up. they never came to the front door to knock and then left 10min later delivering nothing.
When I called the call center. They said they called 3 times and then left. Actually, 1st they hung up on me. Their driver LIED. My cell phone showed 1 missed call. The driver is also supposed to knock, which he never did. Then JB hunt lied to Lowes saying the driver didn’t knock because of a dog situation. We have no fence, no beware of dog. We do have a 12 pound dog that stays inside. Said dog would have barked if anyone came to the door, but they didn’t. I asked them to explain the logic of driving to someone’s house and never knocking on the door. They couldn’t.

Whatever you do. Do not let any store ever use JB HUNT to deliver your product. You will regret it.

this was the worst experience I have ever had with Lowes. JB Hunt is so incompetent that I am afraid to allow them to hook up my ice maker to the new fridge. they have lied about coming to my house, attempting to contact me, and these lies come from the drivers, the answering service, and the so-called customer service managers! I have been a years long customer of Lowes but that relationship is now over due to JB Hunt delivery service. If and when I get out of the nightmare of delivery for the stove tomorrow I will never set foot in a Lowes store again. This nightmare is all there fault for hiring JB Hunt and then not helping the customer get items paid for delivered.

Aaron and his coworker (out of Dauphin PA) were courteous and professional. The were extremely careful in moving the refrigerator through tight spaces. They even knew how to level the replacement fridge. (The local appliance store original installers had no idea were or how to level.) With all the negative reviews I was very apprehensive but was pleasantly surprised.

A terrible delivery experience. Sub contracted delivery agents would not provide the services required and proceeded to damage our house. Buyer beware.

HORRIBLE install service. The tech contracted by lowes to JB Hunt for delivery and installation forgot to hook up the drain line to the drain, started a spin/drain cycle and flooded my house, that I had moved into 3 weeks prior. I called him immediately, he came back and hooked the drain up properly and apologized for his error. Meanwhile water is pouring through the ceiling below to my living room. I called JB Hunt and they were absolutely NO HELP and told me to pay for everything and wait to be reimbursed. I have lost 3 days of pay while a water mitigation company came in and ripped up my brand new flooring and ceiling and set up equipment to dry the water up. It is now 3 weeks later and no construction can start until I pay out of pocket a down payment of a thousand dollars. Absolutely disgusted with their lack of accountability. I should have made 1 phone call to JB Hunt and they should have immediately taken care of it from there. Now they wont even answer my calls or emails.

Awful at best. They were to make 2 deliveries 2 weeks apart and barely attempted to deliver and I had to reschedule both times and needed the items in new house-washer, dryer and fridge. The worst I have ever seen in 55 years.

We had JB Hunt for our last mile delivery from 4 Seating Company. Out drivers David and Dewey were absolutely amazing. They were both very professional and knowledgeable with the product. They not only did they deliver the seats but completed the installation. I could not have been happier with the process. I have been in transportation for over 50 years and these two gentleman set the bar for professional drivers. Thank you to both for making this a most enjoyable eexperience.

JB hunt marked my delivery as attempted even though they didn’t reach out to me via phone when they arrived. They sent an email, which I got after the driver supposedly departed, even though by my estimate, he waited around less than 10 minutes. I called to see if they could get him back and the first customer service rep said they don’t so re-delivery and I would need to get a refund from the store I ordered my furniture from and start from the beginning (after waiting a month for a delivery date and scheduling work around it). I called a local number next and was told the driver was still in my area and would try to come back by end of day. Just waiting now. But seriously?? If you didn’t have a customer’s number, why would you wait to notify them until you were already there?? They should have emailed me last night. I also don’t understand why they didn’t use my phone number attached to the order at headquarters if the individual driver didn’t have it. I complained to the furniture company, but they can’t do anything until JB hunt either comes to me or sends them the stuff back. A total scam! They already have the money from the store and could care less if I get my items. I usually avoid third parties like this for these very reasons, but had no choice with this order.

Absolutely THE WORST delivery service in history! They are the contractors for HD-purchased a refrig and set delivery-it was raining and the refrig is big-they first told me it wouldn't fit in the spot-the old refirg is LARGER than the new one! When I called to complain, the manager said the issue was the water supply cut off valve-first I'd heard of that issue-paid to have it fixed to their specs-they came back out and still refused to remove old refrig because it wasn't spotless on the inside! They wouldn't even move it to the garage and put my new one in its place! Am now rescheduled for the 2nd time for next week! Workers don't want to work, customer service is awful-generally the worst company EVER. HD nor JBH will tell you everything that needs to be done in order for them to put your appliance in place and take the old one-they just keep finding one reason after another to not do their jobs.