I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... Toon meer
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Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... Toon meer
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We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
Contactgegevens
Unit 2 Enterprise Way, S75 3DZ, Tankersley, Verenigd Koninkrijk
- 01283554197
- info@jbkind.com
- www.jbkind.com
4,3
Uitstekend
301 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ordered a brown internal door from…
Ordered a brown internal door from Robert Dyas to be supplied by JB Kind.
I received a pine door, which took 2 weeks of constant hassling for the incorrect door to be collected, and I still have not received the correct door...
"We can't send the correct door until we receive the wrong one"...
so 1 they can't get the order correct
2 they send out 2x 7.5 ton lorries, one to collect and one to deliver the correct door, which I have to wait a future week for
Let's hope they send the correct door this time
21 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Trevor
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the mix-up with your door order and the delays in resolving this matter.
We understand how frustrating it must have been to receive the wrong product and then face delays in having it collected and the correct one delivered. Our policy requires the incorrect item to be returned before dispatching the replacement, but we acknowledge that this caused an unnecessary inconvenience in your case.
Regarding the logistics, we strive to optimise our deliveries and collections, but we regret that this resulted in multiple lorry visits and a further delay. Please be rest assured that we are working with Robert Dyas to streamline these processes and prevent similar issues in the future.
We hope the replacement door meets your expectations.
Kind regards
The JB Kind team
First class delivery
First class delivery. Handled with care and very helpful.
12 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Valerie
Thank you for taking the time to leave us a review.
We’re pleased to hear that your delivery went smoothly and that our driver was helpful.
Kind regards
The JB Kind Team
Highly recommend this company.
Excellent communication from start to finish. Good quality item. Delivery was well communicated with a lovely gentleman that could not do enough.
20 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Wendy
Thank you for taking the time to leave us a 5-star review, it is very much appreciated.
We’re delighted to hear that you are pleased with your JB Kind product and our delivery service.
Kind regards,
The JB Kind Team
Antwoord van JB Kind Doors
Dear Rodney
Thank you for taking the time to leave us a 5-star review, it is very much appreciated.
We’re pleased to hear that you are happy with our service.
Kind regards,
The JB Kind Team
I’m only reviewing the process up to…
I’m only reviewing the process up to delivery (you sent the link) but so far so good. Price was good, updates were great and the delivery perfect. Shout out to the guy driving the wagon as he was warm and very helpful. Thanks
18 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Gordon
Thank you for taking the time to leave us a review.
We’re pleased to hear that your delivery went smoothly and that our driver was helpful.
Kind regards
The JB Kind Team
The delivery driver was very helpful
The delivery driver was very helpful. All delivered on time
14 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Geoff
Thank you so much for your 5-star review!
We’re pleased to hear that your delivery went smoothly and that our driver was helpful.
We appreciate you taking the time to share your experience.
Kind regards
The JB Kind Team
Door arrived well ahead of stated 7…
Door arrived well ahead of stated 7 working days. All good!
13 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Mike
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're very pleased to hear that your doors arrived well ahead of schedule.
Kind regards
The JB Kind team
The driver just brought them what a…perfect
The driver just brought them what a nice guy brought them in put them were i wanted then so they wouldn’t be in my way till there up and there perfect and a Black Friday bargain win win 👍 one very happy customer 😊
11 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Mrs Geldard
We are very pleased to hear that you're happy with your purchase and that you benefitted from a great Black Friday deal. It is also good to hear that our driver provided excellent service. Thank you for your positive review, we appreciate you taking the time to share.
Kind regards
The JB Kind Team
Fantastic service
Fantastic service! The gentleman can on time was very polite and very careful with the doors and where we wanted them putting, thank you
7 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear John
Thank you for taking the time to leave us a 5 star review.
We're very pleased to hear that you are happy with our service and delivery.
Kind regards
The JB Kind team
Good product and delivery on time
Good product and delivery on time
Excellent service
6 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Gazi
Thank you for taking the time to leave us a 5-star review, it is very much appreciated.
We’re delighted to hear that you are pleased with your JB Kind products and our delivery service.
Kind regards,
The JB Kind Team
Quality item and delivered exactly when…
Quality item and delivered exactly when they said it would be.
4 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Ivan
Thank you for taking the time to leave us a 5 star review.
We're very pleased to hear that you are happy with our service and delivery.
Kind regards
The JB Kind team
Pleased
A good range of flb doors, bought thru door giant at a good price, doors look fine, good communication, good delivery, all good, thanks
4 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear David
Thank you for taking the time to leave us a 5-star review; it is much appreciated.
We’re pleased to hear that you are happy with your FL&B doors purchased through our supplier partner, Door Giant, and that your delivery went smoothly.
Kind regards,
The JB Kind Team
JBKind doors excellent service
Bought from JBKind doors before, wasn’t disappointed then or this time. Excellent product. Ordered online but was kept informed every step of way - really helpful for a busy person in planning when they need to be available. Even given a time slot!
1 november 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Erica,
Thank you for taking the time to leave us a 5-star review; it is very much appreciated.
We’re delighted to hear that you are pleased with your JB Kind products and our delivery service.
Kind regards,
The JB Kind Team
Shed Door Delivery
I placed my order online, And was kept informed of Delivery times. I was very impressed with level of service, and quickness of delivery.The Delivery man, very polite and punctual , and kept me informed of how long he was going to be. I give J.B KIND DOORS 5*****. And would recommend them if asked.
28 oktober 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Delilah
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your shed door and our delivery service.
Kind regards
The JB Kind team
Everything thing went very smoothly…
Everything thing went very smoothly from point of order through to delivery.
22 oktober 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Mark
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with our service and that your delivery went smoothly.
Kind regards
The JB Kind team
Good communication with them deliver…
Good communication with them deliver was on time and kept informed thsnkd
16 oktober 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Ken
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with our service and that our communications ensured your delivery went smoothly.
Kind regards
The JB Kind team
Delivered in the time slot
Delivered in the time slot, perfect delivery driver, no problems at all
16 oktober 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Bob
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with our service and that your delivery went smoothly.
Kind regards
The JB Kind team
All information was very useful in determination of time and efficiency supplied by all personnel and delivery driver was very helpful
Good service and information supplied on delivery and efficiency
11 oktober 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Tony
Thank you for taking the time to leave us a 5 star review.
We're very pleased to hear that you are happy with our service and delivery.
Kind regards
The JB Kind team
Antwoord van JB Kind Doors
Dear Colin
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with our service.
Kind regards
The JB Kind Doors team
Ordered 2 doors and delivered in 3 days…
Ordered 2 doors and delivered in 3 days , absolutely brilliant service.
We are building 3 houses at the present so will be using again for them .
10 oktober 2024
Review zonder uitnodiging
Antwoord van JB Kind Doors
Dear Denise
Thank you for taking the time to leave us a 5 star review.
We’re really pleased to hear that you’re happy with our service and look forward to helping you with the additional doors that you require.
Kind regards
The JB Kind team
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