When I am in London and have an opportunity to vidit otherwise I use online. My last order of only 4 cigars came within three days, carefully package and with a humidor travel pack. No issues just a p... Toon meer
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First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... Toon meer
Bedrijf heeft geantwoord
the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Bedrijf heeft geantwoord
Ordered some cigars for my brother as it was his birthday - he was very happy - and commented they even included long length matches - fast service too
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over James J. Fox Cigars
Geschreven door het bedrijf
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContactgegevens
19 St. James's Street, SW1A 1ES, London, Verenigd Koninkrijk
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4,8
Uitstekend
595 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Exemplary customer service!
My order was processed and delivered next day in the NE of Scotland. There was an issue with the order due to a descriptive error on the website. This was quickly resolved to an amicable outcome and made me feel like a valued customer. Thank you Keira, you are an asset to your business!
28 november 2025
Antwoord van James J. Fox Cigars
Dear JR,
Thank you for taking the time to review us here at James J. Fox.
I'm so glad that we reached a positive outcome, on what could have been a sensitive situation. We value all of our customers and I am immensely proud of the customer service we deliver. Thank you for your positive feedback, and I do hope that you will enjoy those Plasencia!
Kind regards,
Keira
Efficient quick service and delivery.
28 november 2025
Antwoord van James J. Fox Cigars
Dear Karen,
Thank you for taking the time to review us here at James J. Fox.
We take great pride in our speed of delivery and we're glad you were satisfied with our service.
Kind regards,
Keira
Service was excellent
Service was excellent. Well presented site and easy to find what I wanted
16 november 2025
Antwoord van James J. Fox Cigars
Dear Robert McIntyre,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your feedback on our service, and particularly the website. We do hope wo can be of service again very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Graham Brown,
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your positive feedback, thank you for sharing it with us.
We look forward to welcoming you again very soon.
Kind regards,
Keira
Lovely historic lounge
Lovely historic lounge, staff are great, I will be back soon.
15 november 2025
Antwoord van James J. Fox Cigars
Dear Jason Rodd,
Thank you for taking the time to review us here at James J. Fox.
The team at 19 St. James's Street will be delighted with your review and we appreciate you sharing it.
Please do come back again soon-there's nothing cosier than a cigar in our lounge as the winter months draw in!
Kind regards,
Keira
Great cigars
Great cigars, good price. Using Royal Mail was not as good to this address as DPD.
9 november 2025
Antwoord van James J. Fox Cigars
Dear Michael Croton,
Thank you for taking the time to review us here at James J. Fox.
We greatly appreciate your feedback, thank you. Royal Mail are normally very good, but we do appreciate that sometimes issues do happen, and we will take this on board.
Regardless, we are pleased to read you are happy with your cigars and we do hope to welcome you back again very soon.
Kind regards
Keira
im a jj fox fun,the shop is great,the…
im a jj fox fun,the shop is great,the experience the same
15 november 2025
Antwoord van James J. Fox Cigars
Dear Agrigoroaei ștefan
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your feedback, which we will share with the team.
Please do visit us again very soon.
Kind regards,
Keira
A wonderful cigar tasting event
A wonderful cigar tasting event; informative, joyous and hospitable.
4 november 2025
Antwoord van James J. Fox Cigars
Dear Sammy Gao,
Thank you for taking the time to review us here at James J. Fox.
We're delighted to read that you enjoyed one of our fantastic events. They are always very popular and well-attended.
We hope to see you at another one very soon.
Kind regards,
Keira
What definitely order online again
I had the cigars delivered. They came packed very professional and they was a lovely smoke.
2 november 2025
Antwoord van James J. Fox Cigars
Dear Micky Wilkinson,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive feedback, which will be passed on to the team. We look forward to welcoming you back again very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Richard,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive feedback, and are incredibly proud of the service we deliver.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
very good service
26 oktober 2025
Antwoord van James J. Fox Cigars
Dear Ziyad Guliyev,
Thank you for taking the time to review us here at James J. Fox.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Just a good quick turnaround of…Small business delivering a big business level of service.
Just a good quick turnaround of delivering the cigars.
31 oktober 2025
Antwoord van James J. Fox Cigars
Dear Peter Rose,
Thank you for taking the time to review us here at James J. Fox.
What a wonderful review! Thank you so much for your kind words and glowing feedback. We will share it with the team.
We appreciate your business and look forward to welcoming you back again very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Jamie Ratcliff,
Thank you for taking the time to review us here at James J. Fox.
We are exceptionally proud of our fast turnaround and really appreciate your feedback. We look forward to welcoming you back again very soon.
Kind regards,
Keira
Excellent service
Excellent service helpful in finding the product I wanted a quick delivery
27 oktober 2025
Antwoord van James J. Fox Cigars
Dear Letitia,
Thank you for taking the time to review us here at James J. Fox.
We pride ourselves in our speed of service and we are delighted to receive your positive feedback, thank you.
We look forward to welcoming you again very soon.
Kind regards,
Keira
Fast efficient and well packaged
Fast efficient and well packaged, cigars always tip-top order
20 oktober 2025
Antwoord van James J. Fox Cigars
Dear John Alston,
Thank you for taking the time to review us here at James J. Fox.
It is a pleasure to have you as a long standing client at James J. Fox and we are glad we meet your expectations.
Kind regards,
Keira
Definitely shop there again
Website was easy to get around and understand even for me clear and accurate photos with very prompt delivery definitely shop online there again
24 oktober 2025
Antwoord van James J. Fox Cigars
Dear Michael Kuypers,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your review of our website, it means a great deal to us and it is something we are very proud of.
We do hope to welcome to back again very soon.
Kind regards,
Keira
My order was a minimal one but received…
My order was a minimal one but received the same courtesy from the company. I ordered a single cigar for a stocking filler for my son. The one i ordered was not available so they offered to replace with a more expensive one at no extra cost to myself. This was delivered promptly within 2 days. Great customer service
24 oktober 2025
Antwoord van James J. Fox Cigars
Dear Jean Reilly,
Thank you for taking the time to review us here at James J. Fox.
We are thrilled to receive your review. Sometimes we do have out-of-stock lines, but we like to ensure that our customers aren't impacted negatively by these problems. We are happy we could turn this around for you, and hope that your son enjoys his gift.
Kind regards,
Keira
Birthday Gift
Excellent service as the cigars arrived only a few days after my order. They were well packaged and secure. I had asked for gift wrapping which was lovely and the included matches were a nice touch.
24 oktober 2025
Antwoord van James J. Fox Cigars
Dear Carol,
Thank you for taking the time to review us here at James J. Fox.
We are delighted you are happy with our service. Your review will be shared with the team who will be glad to receive the feedback.
We do hope the gift was well recieved.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Ingrid,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your positive feedback as we pride ourselves on excellent products, expertly delivered.
We do hope to welcome you back again very soon.
Kind regards,
Keira
Trans continental rum and cigar evening
Well organised event with some unusual rums and a brand of cigar I had not had before.
21 oktober 2025
Antwoord van James J. Fox Cigars
Dear Paul,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your feedback of our Transcontinental Cigar and Rum Event, and do hope you'll be able to make one of our other events again very soon.
Kind regards,
Keira
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