Jones School Supply Co., Inc. Reviews 

371
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

They are fast, accurate, and have very high standards! I always know I can count on them to do an exceptional job, and send the awards in time for my awards ceremony.

Beoordeeld met 5 van de 5 sterren

I believe I started ordering from Jones about eight years ago and will never use another vendor again for trophies and awards. We can count on them for fast and dependable service. We usually receiv... Toon meer

Beoordeeld met 5 van de 5 sterren

ordered by phone, assistance was perfect. Order filled and shipped the same day. Order was received on day promised and exactly what was needed. Notifications were sent by e-mail stating shippi... Toon meer

Beoordeeld met 5 van de 5 sterren

When our new K-8 building needed something for student AWARDS, the embosser was suggested and purchased through Jones. They custom made our embosser with our school name and our slogan we say. After... Toon meer

Bedrijfsgegevens

  1. School
  2. Vereniging of organisatie

Geschreven door het bedrijf

Since 1919 Jones School Supply Co., Inc. has been committed to providing schools with the best possible value in awards. We think you’ll find our top quality awards are very competitively priced as part of our commitment to helping educators recognize, encourage and reward achievement. When you buy direct from us, you’ll get your awards fast. In fact, we can ship all of our items in stock within 24 hours.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

371 reviews

5 sterren
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4,9

Alle reviews

(371)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Awesome!

Jones is an amazing company with a great variety of awards. Ordering is simple and delivery is VERY fast and accurate. We are very pleased with their service and will continue to purchase all of our awards through Jones.

2 april 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The service was awesome!

The science certificates we ordered were shipped promptly. The certificates looked professional, and the students loved them! We will plan on ordering our certificates from Jones School Supply Co. every year.

31 maart 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top Notch!

The service I have received from Jones School Supply has been great. They are timely in their delivery and their products are of good quality. I have ordered Science Fair items for my students for the past two years and I would recommend them to anyone.

31 maart 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent, as always!

I always call my orders in. The staff is friendly and knowledgeable about products. Couldn't get a better deal for decent quality items.

31 maart 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome service & products

The customer service representatives are extremely thorough and courteous. I was given a delivery date that was more than a week, however, I was notified by email later that evening (the same day I ordered) that my order was complete and being shipped. I received my order within 48 hours of my order time. The medals I ordered were extremely nice for the very affordable price! I reviewed my order and later that night I decided to order one more medal. I placed the order for that medal the next afternoon. I received that second order also within a 48 hour timeframe. That short turnover time was amazing to me since all 11 medals I ordered were personalized and only 2 of the 11 had the same personalization. I will totally order from Jones' for my basketball's team next year for our next awards ceremony. The girls loved the items, which of course, was the best part.

31 maart 2015
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The price charged was different than the catalog.

I had a 2014/2015 catalog. When I got the bill some of the items were not as marked in the catalog.

30 maart 2015
Review zonder uitnodiging
Logo Jones School Supply Co., Inc.

Antwoord van Jones School Supply Co., Inc.

Good Day,

Ms. Holz, We are sorry you were disappointed with the pricing on your invoice. Jones makes every effort to keep our prices low while offering the best products to our customers. Our catalogs are printed for the calendar year and we honor our prices for that catalog through December of that year, regardless of what the item cost the company. We do not have a 2014/2015 catalog.

We have made every effort to keep the year over year rising costs from our manufacturers down while ensuring that we offer the best product. However, there have still been cost increases for the past several years on many items that we sell. We never like to raise our prices as we understand our customers are on a tight budget and we delay it as long as we possibly can but there comes a point where we can’t continue to absorb all of our manufacturers price increases and hope to stay in business.

We value your feedback and your business and will continue to look at pricing options that will meet our customer needs.

Yvonne Henry
Contact Center Manager

Beoordeeld met 5 van de 5 sterren

Great customer service!

I was very impressed with how quick I received my quote and how quick my order arrived. The customer service was excellent. I will use Jones in the future!

30 maart 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful

This company is super easy to order from. They contacted me by phone immediately when they realized that I had put down the wrong item number. Always courteous, wonderfully helpful people working there. Love ordering from them.

30 maart 2015
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Won't use them again if I don't have to

AFTER I placed our small order, I was informed that my organization isn't a "good enough customer" to be billed, and the person on the phone demanded a credit card. When I said I don't have a company credit card, she told me we could do the order COD or cancel it.

As we needed the supplies in question, I said we'd do COD. This turned into a complete, farcical nightmare. We finally got delivery of the supplies, but it required my Department manager writing a personal check to Jones.

When I called to request a receipt so my manager could be reimbursed, I was e-mailed another copy of the invoice. When I e-mailed back and re-emphasized I needed a RECEIPT, I received a snotty phone call condescendingly explaining that we could not get a receipt until the COD had been received from UPS, which would take "at least three more days".

So, fine, I asked that I be sent a receipt as soon as the COD payment was processed.

About four days later, I asked if the payment had been processed, and was INFORMED it had not, and I would have to wait.

TEN days later, I asked again, and finally received the requested receipt, but ONLY because I requested it yet again. Had I not said anything, we would very likely still be waiting for the receipt.

I have worked retail and I have worked telephone customer service, and I was always taught it doesn't matter how big or small customers' purchase is, you treat them well. Clearly, this is not the Jones philosophy, and if at all possible, I will see to it that we do not use Jones again, for anything.

30 maart 2015
Review zonder uitnodiging
Logo Jones School Supply Co., Inc.

Antwoord van Jones School Supply Co., Inc.

Good Afternoon,

Ms. Lowenstein, please accept our apology for the challenges you experienced with receiving a receipt for your COD payment, and the service provided by my customer service team. As a small business since 1912, Jones values all business sizes and the payment options offered have always been in place for our customers.

The representative offered a credit card payment as a form of payment based on your 5 year order history, which reflected credit card payments. However, offering a COD or applying for a line of credit could have been offered as additional options.
The delay in check processing was due to UPS COD procedures. COD payments can take up to two weeks to be received from UPS and we did not receive yours until 15 days after the order was placed. Based on your order history and urgency to have a receipt, we authorized internally to send a receipt without the actual payment being received from UPS.

It is Jones commitment to provide 100% customer satisfaction to all of our customers and we apologize that we were not able to achieve our commitment this year with you and your company. We hope we can regain your trust and business in the future.

Yvonne Henry
Contact Center Manager

Beoordeeld met 5 van de 5 sterren

Quality and Speed

I have used Jones School Supplies for certificates and affordable awards with great satisfaction. They always ship fast and pack with care for a safe arrival.
Prices are great- affordable for a small school by being able to mix and match for a quantity discount.

30 maart 2015
Review zonder uitnodiging

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