Jtspas Reviews 

VERY VERY POOR after sales service
Our bath had a crack in it after the first filling of it.
We contacted the company who were not interested at all We had followed correctly all the fitting instructions but they just said it was our fault.
I tried discussing it and emailing loads of times have now had to give up without success. This is my first ever trust pilot review I just felt I should warn people.

Terrible service. We paid £50 for express delivery and despite the driver being told on the phone that someone was coming, left after 2 mins.

JT spas customer services wanted to charge us £80 for redelivery and were stubborn and rude about it.

We’re also still waiting for a refund after 2 weeks.

Avoid at all costs! Boo!

We ordered a shower set (D shaped basin & sliding doors) several weeks ago as part of a bathroom renovation. The plan was to have everything delivered prior to us going on holiday for 2 weeks and stored in our garage. The products appeared intact when delivered, no marks on any of the packaging, especially the shower tray.
Monday 6th November the renovation started, on Wednesday we stripped apart the plastic shrinkwrap and polystyrene. We saw there was a 5p coin sized chip on the edge of the shower tray. It seems obvious to us someone has placed the polystyrene covers round the shower tray and ignored the clear fact that the tray was damaged.
I phoned the company around lunchtime, emailed pictures of what we had just done (polystyrene cover in place, chip on the tray) then waited for a response
You can probably guess the response? You should have fully inspected the products with 48 hours so any replacement is to your cost.
Having explained the situation in my email I was not surprised at their answer but I and the team doing the renovation were rather miffed (there were a few choice expletives) that they took no account of their part in dispatching a faulty product.
Poor customer service and I have no doubt will someone else will receive something faulty that should have been obvious to anyone preparing the product for dispatch.

Refused an exchange.
Bought a corner whirlpool bath, stated would take 6 weeks to be delivered. Took 14 with me having to chase it up before any communication from them. This lost my date with installer. When they took upstairs for installing I saw that head end and controls are on the wrong side that I ordered. Contacted the company for an exchange but didn’t want to know even that this was in their 45 day exchange period. So wrote to and emailed one of their directors who has totally ignored me. This has caused me a lot of stress and has taken all the joy from it. So now seeking redress through my credit company and legal advice. Once they have your money they don’t want to know.

I ordered and paid over £1,000 for a corner bath from JTSpas, All seemingly good at the beginning the estimated 10-14 day turnaround was (I was told) was on schedule. We are having a new bathroom fitted and had a fitter ready to go at the point when the bath was scheduled to arrive. After 14 days I was told there was a slight delay and it could be delivered the following Wednesday. Not a problem, the bathroom fitter I had booked could wait so not a problem. Then got a call on the Monday to say that the bath would be delivered but the bath panel would need to be done a couple of days later on the Friday. Again, annoying but not too much of a problem. The bath arrived on the Wednesday. The bath panel didn’t on the Friday. When I called, there was nobody who could give a reason as to why, and no one who could tell me when it would arrive as it needed to be done with a courier service and they didn’t know when they would be next in my area. They said they would call back to let me know later that day, they didn’t. I followed up with many calls, and supposed delivery dates of the panel. It never arrives. This week (4th week on) it was meant to arrive on Tuesday again, of course it didn’t. Now told it might arrive next Tuesday. Nobody calls you back when they say they will, nobody has any responsibility. There seems to be only one manger there, but they never respond or do anything to help. I have spent a lot of money on a bath with no panel to go with it. I am hoping that the Customer Service folks will respond here as they don’t any other way. I don’t write reviews, but have this time as I don’t want people to have the same experience as it seems many folks have had before me. I wish I had looked on here to see the bad reviews before I bought from JTSpas. I wouldn’t have bothered and neither should you.

Extremely pleased with the jacuzzi type bath.
Good service and nice quality product

ordered a spa bath, arrived within the 2 weeks on big pallet. Thank you very much jtspas!!

The shower arrived in damaged boxes. We took numerous photos as evidence. Too heavy for us to open and check so we waited for the plumber (within a week). Shower was damaged inside when he checked. We contacted JTspas for a replacement or refund. They refused but offered £50 goodwill gesture for a damaged £550 shower that we can't use. Apparently we should have checked goods within 48 hours - but it is too large and heavy for an older person to do.
JT spas reaction that this is cosmetic damage.There is scratching on the frame but more importantly, the corner of a shower panel is warped and damaged which means the shower cabin is not watertight - which is the whole point!! JTspa have photo evidence of this.
Luckily we paid on credit card so we did a section 75 chargeback. In the meantime- we have bought and installed a shower cabin through another supplier.

Absolutely terrible company, been waiting weeks for a spa bath to be delivered, every time you call them you get the same answer,they waiting for some kind of part for it, told them to cancel order, apparently I carnt cancel order, because they are made to order, leave this company alone,I’m
Going to escalate it, to get it cancelled and get a refund, awfull customer service

I called to ask for a dimension of a jacuzzi bath I was going to get from them. Great sales call (sic!). Not only I've been told they don't have it, but they can't check it as they're nowhere near the warehouse and clearly no-one in the warehouse can check it. They also can't ask the manufacturer, as manufacturer is Croatian and apparently no-one there speaks English (sellers own words! o.O). Great sales call. Just WOW.

Looking at the reviews here only assured me I won't be dealing with this company. Thanks guys!

I am having a nightmare of an experience with this company.
I ordered a spa bath, which I am happy with the quality, but once it was fitted, one of the switches wasn’t working properly. I recorded this issue and sent this to JTSpas in an email. I was told I had to pay for a replacement part, at the cost of £135. Then once I return the faulty part, they would inspect it and issue a refund of the £135 if it wasn’t working! …. I certainly wouldn’t have gone to all this trouble to return a part that was working!!…. The faulty part was returned on 11th April, and although proof of delivery was included, JTSpas are telling me they haven’t received it. They don’t respond quickly to my emails. I call, to get told it’ll be looked into, but then don’t hear anything! Very disappointed with the customer service and lack of communication. Avoid this company!

So the most unfortunate part is we hadn’t read the reviews prior to our purchase of two steam showers. The initial delivery turned up as planned, however the “courier” opened the rear door of their van…. The parcels all 22 of them looked like they had been in a washing for 3 weeks-(we took photos as security because by now we had read the reviews and we were naturally concerned), not one box was secured properly and I declined the delivery, i simply didn’t have either the time nor inclination to check for damages when it was beyond reasonable doubt we would be sending the majority of it back. The courier understood and went on his way. We then contacted jt spas and they were apologetic and explained they would check all of the packages for damages and make sure everything was in good order before re delivering it. Fast forward 2 weeks to the next delivery and we were welcomed with a similar situation, (more photos taken) however we were informed by the same courier that the products had been checked and everything was fine, and it was bad packaging. Unfortunately I only checked the main boxes I suspected to contain damaged products, which I did find slight damage but as an engineer I could rectify myself, rather than in my mind enter a monotonous process with jt spas, after a few weeks I had the time to build said steam shower enclosures, we had been given a left handed tray and right handed enclosure, there were dents or scratches in pretty much every element, the quality in my professional opinion is far from acceptable, I chose not to contact them based on the reviews and the service initially provided, I was lucky to get both products on a Black Friday deal but now I see they are retailing for circa £2k each!
I’m not one to usually write reviews but in this case I feel I need to to warn off potential customers, PLEASE DO NOT USE THIS COMPANY OR THEIR PRODUCTS! YOU WILL BE DISAPPOINTED! , oh and just for information purposes jt spas is simply a trading name for mck international ltd, most of the directors have a minimum of 2 dissolved companies- go figure !

They promise anything to get their hands on your money ,and once they have, forget customer service .
Oh yes we deliver quickly ,oh no they DO NOT.You will wait weeks and weeks--its varies from-waiting for manufacturer--then with courier--then at Stoke branch--and everytime you make contact regarding progress you will get fobbed off and misled--then the process is repeated .Taps corroded they refused to replace saying corrosive cleaner used ,not true why would we want to vandalise our own bathroom ?Jupiter Haze waterfall bath and bowl set both corroded ,kept contacting them ,no joy ,so on the anniversary of delivery ,thought I would share this ,and sent to Trading Standards for their view .Invoice number 34093/110222/25.You pay your money then are a nuisance for expecting a service .Looking forward to the reply ,good that we can respond to it !!

Disappointing quality, wouldn't recommend! I ordered a spa bath, three issues experienced in the one order;

(1) I rang and asked to remove the waste and plug well in advance of delivery and it was confirmed this would be removed and I would be refunded. It arrived with it and when I checked my bank account - no refund. I rang them and they eventually found the call details and said the Operator forgot to hit save.

(2) The bath legs didn't fit the bath, they didn't fit around the piping and my fitter was therefore unable to fit the bath on the day booked and I had to wait around 5 days for them to arrive. The existing bath had been removed by the time we realised so I was without a bath or shower for this time and needing to go to work in a professional job. I live in a one bedroom flat. It delayed the entire job and cost me money paying my fitter purely because they'd sent the wrong parts.

(3) The bath end costing £30 was the wrong width. 750mm for a 700mm bath which required removing the lip to fit to size, doubling the fitting time but also a shabby, unprofessional finish, with no sturdiness, or rigidity, likely to get broken in the not too distant future. You don't tend to expect fitters to cut plastic because it's prone to crack. Ultimately I had to purchase the correct end from Travis Perkins for nearly half the price, £16.38 to get a professional finish on the bath I'd paid a lot of money for. After raising the issue they simply replied you have to cut it to size yourself and offered no resolution whatsoever.

Great service from start to finish. unfortunately my item was damaged in transit but absolutely first class after care service from Kim and the team. Very happy and would definitely buy again with confidence.
Thank you JTSpas

AVOID AT ALL COST. . ! !

These guys have taken ages to get thr ordered delivered. I am waiting for weeks. Your JTSpas.co.uk order number 43389.

If I would have ordered from another supplier I would have got the bathtub by now.

They say next day delivery but now its been 3 weeks and no contact from the company at all.

Regards
Dr Nick

Excellent service and great communication. Thank you!!

I would advise to completely and utterly avoid this company.

They're useless...do NOT waste your money.

We spent well in excess of £2k with them on what was meant to be a really nice steam shower tub, and although it was delivered to a building site, they expected us to unpack and inspect every component within 24-48hrs...of course that was impossible on a building site...but do they care? No! So...when it's safe to unpack and inspect, we realise it's in terrible shape and it although the packaging is intact the contents are absolutely knackered - would have come from factory like that.

Contact their "customer service" they don't give a single **** when you explain the situation - basically too bad that you didn't open and inspect it the first couple of days, of course it would make sense to do so in the middle of a building site...

Horrendous company - steer completely clear ... consider this a warning to avoid this company at all costs. You'll be able to find what you need from somewhere else...even if it's more expensive elsewhere, you'll at least be looked after!

Now, I expect I'll have a response from JT Spas explaining their useless 'policies'. I still would advise to NEVER use JT Spas!

Goodbye and never again JT Spas!

Absolutely brilliant product at an excellent price & service from
J t Spa's will use them again .