Jtspas Reviews 

So, we read all of the bad reviews and originally made an online purchase with another 5 star rated company... can't tell you what a mistake we made, I should have used JTSPAS from the start. Ordered a bath on Wednesday lunch time and was delivered in perfect condition on Thursday afternoon. The service and communication was absolutely incredible!

I ordered a spa with them spend more then £2400 and when i opened it when of the glass panel was in 1000’s pieces when i called customer service’s they are so rude and disrespectful not concerned about safety and said its not within 24 hours we cannot do anything it will cost you £450 to order new panel and that it no quality control will never recommend spending money with

I paid for delivery within seven working days on 27/08/22. Requested refund on 17/09/22 after no delivery and multiple missed callbacks and delivery promises that never showed. JT Spas now refusing to provide a refund.

I received a message saying the item is ready to be delivered on 21/09/22 despite the requested refund through PayPal on 17/09/22. Which highlights the lack of organisation of the business.

Customer experience is incredibly poor. For example, I spoke with one of their customer service agents on 16/09/22, being told the delivery will be on 20/09/22. I spoke with the courier ten minutes later to confirm, and they stated at this point, they still had not received the item, and the earliest delivery would be 21/09/22 or 22/09/22.

Purchased with a different retailer on 17/09/22 and received on 21/09/22 (next working day). Definitely worth not shopping at JT Spas.

EDIT:
JT Spas at 13:54 on 23/09/22 decided to make an offer for a partial refund of £30. Not the full £936.20.

Might I suggest reading the following steps from PayPal help pages showing that JT Spas yet again, now in public, are willing to try to mislead by stating that a full refund is not available.

"How do I issue a refund for a PayPal dispute?
To issue a full refund:

- Go to Resolution Centre.
- Select Open Cases from the list and find the transaction.
- Click the Case ID in the Case column.
- Click Issue a full refund on the case details page."

Ordered a D shaped shower cubicle with tray, waste, handles, chrone fittings and round thermostat two weeks before my plumber was due to refurb the bathroom. My delivery arrived by a rather abrupt driver who was on his mobile. After checking the delivery I noticed that the round thermostat was missing so I rang customer service who told me the thermostat would come separately? . It arrived three days later! The day came for installation, but unfortunately the plumber could not complete as the chrome door attachments were missing. I rang customer service who told me they were 'in the warehouse ' and I should have checked the delivery thoroughly before engaging a plumber!
The attachments arrived the following day, but my plumber was unable to complete due to other commitments until the following week at an extra cost of £132.
I'm not impressed and would advise to steer clear.

Ordered a shower enclosure on 5th August. Delivery was delayed and every time I called I was told there is an issue with the picker availability, warehouse operation and then courier availability. Today when I called i was told they cannot find a courier to send it to me and no option rather than refund. Rather very poor company in terms of communication and service. No customer service and in fact I believe there is no customer service team in this company.

Great prices,choice quick delivery and really good quality

Excellent staff.
Very helpful in all aspects.

Product left some some things to be desired but that is down to the manufacturer.

As described on the net . Can be self installed by a proficient DIY person . The triton shower supplied is very basic and so had to purchase another more suitable one . Otherwise very good fitted into a very tight space .

Recently, I purchased a bathtub from Jtspas and I really like spending hours in it...

They missed the first delivery date.
Then they missed the second - though that was because they spotted a faulty unit from the manufacturer (havingvleft delivery to them, until the last minutes).
Then the shipped the unit without without two of the options I requested.
I ordered the £200 bluetooth speaker option, which arrived after the unit, with no instructions and an email saying hard wire into a fused spur.
Turns out that bluetooth unit forgets connections and requires restarting and re-pairing after each use. As instructions did nit say that a switch was required, the unit is not now usable.
They deny that this is not acceptable.
Quite haphazard and very low quality service.

Update 29/6/22 in response to JTSpas reply.
Looking at other reviews there seems to be a trend here, of not acknowledging your failings.
Your colleagues have just sent me an updated (from the version I had with the unit) installation instructions which very clearly state "a 13A supply is required. This can be from the fuse board or from a suitable ring main. This should be wired to a fused spur." You told me by email today that you think it is good practice to switch appliances off when not in use and that the whirlpool bath will last longer if switched off. If that is important, and required for functioning of the bluetooth system, then it would be appropriate to tell customers in advance.
At the very least it would be polite to acknowledge this omission rather than simply blame me and my electrician for following your instructions.

Nice easy transaction from start to finish
Not installed as yet fingers crossed all good

Good customer service.

From start to finish a disgrace. Weeks waiting for missing parts to be sent out and actual wrong doors and rails sent, terrible communication and left with a shower cabin that leaks water everywhere, builds up scum and detritus in impossible to clean seals that leak and don’t actually seal. Doors that fall off their runners, knobs that fall off, rust in the few actual parts that are metal and plastic parts that chip and split. Avoid this company and it’s products like the plague! Jt spas feel free to contact me to arrange a refund for this disgusting shower!

Amended! 13/06/22
I was waiting for the excuses. Especially after seeing the responses to other customers.
I would like to correct you..
NO MODIFICATIONS WERE MADE.
After a damaged shower being sent, we then waited for a replacement. When the undamaged shower arrived we checked all the parts were there then had our old shower cabin removed and the building of the new shower commenced. Only when half way through did it become obvious that some of the parts were not for this cabin and did not fit (the full front rails too and bottom) After a series of photographs between yourselves and us you confirmed this and claimed you would have to look into it. What followed through weeks of us trying to resolve this was us left with half a shower that we had no choice but to use as the old one was taken away. If by modification you mean that we hung a plastic shower curtain across the whole front so as not to cause too much water damage to my house than yes we did that. We had to cancel family from staying with us over Christmas as we could not put them through our bathroom ordeal, all the while our new floor was becoming water damaged.
Eventually you admitted fault and said that a whole consignment of showers had been shipped from China (the capital of high quality showers) containing the wrong parts and you had received many complaints.
We waited weeks and weeks for replacements, you even claimed at one point that as it was Chinese New Year everything in China was closed. My family are Chinese if you want to debate this…Ludicrous. Also shows how long we waited for a resolution considering we ordered the shower in October. Eventually the correct parts that we had paid for and deservedly received (good will gesture my ar…!) What a piece of rubbish your top selling high quality item is. It has been fitted exactly as it should be, nothing is blocked, the wonderful system you describe throws water out everywhere if the sides get even the slightest direct spray. Black scum builds up behind the shower through the water reservoir and periodically pours into the shower. Hairs and scum get trapped in this wonderful flowing system you promotes front rails and I know exactly what cleaning agents to use and not use. My old shower cabin survived over 15yrs of use and cleaning and the only reason for change was a bathroom update. So thank you for my leaking, creaking shower that feels like it is going to fall over following your instructions not to fix it to a wall. Thank you for months of stress and this very very poor quality piece of rubbish. Like I say, a full refund or a high quality shower is warranted. Oh and my damaged floor needs replacing too.
Over to you.

Ordered an acrylic bath and the quality and price was the best I found.It was a quality product and great value. Easy to install.
Delivery was quick and kept informed on progress of order.

The staff were very helpful polite and extremely efficient, provided excellent customer service, which is the most important thing for me. from the point of ordering to delivery. Extremely happy with my purchase. Excellent quality product.. Would definitely order future products again from Jtspas.. Thanks guys.

Bath delivered early which was great.tested it this week all in good working order, overall great spa bath,great sound on built in radio.

Bath is fantastic well worth the money would recommend to anyone to buy

Not bad the carrier was not very helpful but the product is good

Delayed Delivery,Difficult return and refund process. AVOID THEM

1. We ordered an 8mm shower enclosure with shower tray. As there was no delivery updates sent to us we decided to contact the Customer Service. It was only after we got in touch they checked the warehouse to see that the 8mm enclosure is out of stock. Why do you show the item in stock when it wasn't? We then agreed for a 6mm shower enclosure instead.

2. After multiple chasing up delivery was made and it was only a partial delivery. The shower tray was missing.

3. Again a series of chasing to get the tray delivered. All this while our builders had been put on hold causing us mental stress, loss of money and time.

4. Finally when the tray arrived it was not of good quality. The thickness of shower tray was not 40mm. And their website does not give thickness information when you order enclosure with tray as a combo. Poor item description on website.

5. For a £75 shower tray they are asking to pay £72 for their courier pickup to get a refund.it's a joke.

For all the delay,the stress and the loss of our time and money you should atleast have the courtsey to refund £75 without charging us £72 for the courier pickup.

It has been the most worst and horrendous experience.

Please do not buy from JTSpas.

Bought a specialist bath, made by Mantaleda in Yorkshire, and supplied by JT Spas. We did originally have some issues with the door (it's an accessible bath) but JT Spas helped us to get in contact with the manufacturer and they sent a fantastic man to our house to fix the problem. So although there was a small problem, the experience overall was good. Would recommend.