Jtspas Reviews 

PLEASE DO NOT USE JTSPA.
Please do not use this company. I purchased a spa bath through JTSpa as I was on a tight deadline and ordered a Lisna 1700 x 750 spa bath at the cost of £1,800. A considerable amount to money
To cut a long (6 week story) short
The spa jets could not be turned off and the spa bath could not be used.
JTSpa were not interested in resolving the problem and Lisna could not have cared less. (JTSpa and Lisna please feel free to reply to my comments)
I arranged a visit from two independent hot tub engineers. They were here for 1.5 hours and replaced a part and now the bath is working at a cost of £280. I am just relived it is sorted and I no longer have to attempt to get JTSpa or Lisna to take any notice
DO NOT USE JTPSPA OR LISNA.
Again, JTSpa and Lisna please feel free to reply.
Very upsetting customer service.
Lisa in Godalming

JTSpa thank you for your reply. I should have details of my order. I have been in constant contact with you over a number of weeks
The order number is 33384.

UPDATED 09 03 2022
Thank you for your reply which unfortunately is not factually correct. My installers did not contact you. I contacted you regarding the jammed controls and the fact that the air jets could not be turned off and the bath had to be turned off at the fuse box. They did not admit to damaging the hose. I was there when it was being installed. You kindly sent me buttons free of charge to replace the buttons that were faulty that I had to pay for to have refitted.
You also sent a new tube as the one fitted was too short.
The numerous calls you refer to unfortunately was a call from the engineer and a couple of calls from your office. I then left messages on the engineers mobile and did not receive a response. I then contacted your office and spoke with your very pleasant assistants, who were always very polite and tried their best to help but to no avail.
The engineers who I employed to fix the bath . ‘The Hot Tub Guys’ inspected the bath and said it had been installed correctly and no damage had been caused. The problem was controls which were jammed (maybe damaged in transit), a tube from the blower which was too short and ultimately a faulty switch under the bath that they replaced as this was not allowing us to turn the bath off. This cost me £280. The video you refer to is the video we took demonstrating the bath when it was turned on.
It was not demonstrating any damaged caused byt the fitters as there wasn't any!
Unfortunately, the bath is now leaking underneath from one of the jets, so I will be having to call them back. I don't have the energy to attempt to have JTSpa's rectify the problem.
I would be very grateful if you could forward the recording of my installers calling you admitting that they damaged the bath on installation, as this is a complete mystery to us. The installers are still on site as they are fitting another bathroom (bath not purchased from JTSpa) and we are intrigued to say the least. You have my email address.
Lisa

Arrived early all in contact wrapped up well

I can't say anything bad really they delivered my spa bath 2 or 3 days after I ordered it and I'm sat in it now writing this review its looks and works great

I bought a frameless shower enclosure from JT Spas and although i was generally pleased with the product a part shipped with it was incorrect. Though I am a bathroom installer of some 20 years experience, the customer service team at JT Spas refused to accept that the part that was shipped with my enclosure was incorrect. The part concerned was a plastic molding which both retained the door drip threshold and also guided the sliding door at the bottom. The part they shipped caused the door to run at an angle and foul the door seal attached to the fixed panel. In spite of this part probably costing no more than a couple of pounds, JT Spas offer was to ship a completely new door assembly (at 25% discount!!!!!) at around £300!!! When challenged as to why they could not ship me just the part, they admitted that they did not stock parts for this enclosure and I would guess they do not stock spare parts for any of their products. I did eventually find a stainless steel door guide on eBay (£6) which did the job but it was not the solution I would have wished for. My advice if you do choose to purchase products from this company is be aware they are a small outfit who probably don't even touch many of the products they ship (coming directly from other suppliers/manufacturers) who have a lousy customer service organisation probably driven by the fact that they are too small to stock spare parts and provide an adequate technical support operation.

Pity I can’t leave zero stars.

Ignore the fake reviews on their website , all 4/5 stars, really? Yet I was unable to submit my review.
Coincidence?

Do yourself a favour and go elsewhere, anywhere just not these cowboys, whom ignore your statutory rights, and think that the UK consumer rights act doesn’t apply to them.

Waited months for my new spa bath conversion. Each time I enquired about delivery I was told mine was “next to be done”….…….It wasn’t.

Eventually it arrived. Despite being a large and heavy corner bath, it was sent by a lone driver who dumped it outside my property.

The following day after arranging help to get the bath inside, I removed the packing, guess what ……….it was damaged.
Also nobody could be bothered to send the bath fitting instructions or manuals for the
Electronic controls.

I contacted JT Spas to report the damage.
JT Spas told me they will accept no responsibility whatsoever, and wouldn’t help in any way.
I was told I should have noted the damage at the point of delivery.
This is despite it being hidden under the packaging, which was still in place as the bath had yet to be moved inside.

I now face more time without a usable bathroom whilst the problem is resolved. Meanwhile I am £2.2k down and have a bath I can’t fit.

The sales people are good though. They certainly had me fooled.

I wish I’d read the previous spa bath reviews. It appears I have 50/50 chance whether or not it would have worked successfully.

The best test of a company is how they respond when things go wrong.

You have been warned.

Ordered an entire bathroom suite including a steam shower, I wasn’t expecting delivery before Christmas but all arrived within a week well packaged with outstanding communication from start to finish. I am very pleased with the quality of my order and the speed in which any queries were answered. Quality company, competitive price, I will without doubt use again for my next project. Highly recommend

Avoid Avoid Avoid

They sent me whirlpool bath out with 6 leaks and then charged me £192 for engineers charge who confirmed manufacture fault but the company blamed me so i lost £1300 with not even using the bath i normally don’t leave reviews don’t be fooled by the company terrible customer service,so now i got bath with leaks going in skip and lost my money

I bought a LWW1 bath spa, spent nearly 1.9K on the whole thing and was looking forward to it being delivered. The initial delivery was on time which was great, but when we started to fit the thing,

1. it had a few rubber washers missing, decided to get them myself, 10 - 20 quid. Not sure why they don't provide a set of spare (ofcourse first provide the required ones) washers when you spend a couple of grand with them.
2. The panels were of incorrect size and would not fit. That put my schedule for house build back by a couple of weeks, builder availability etc. Not sure what to suggest here, one can only check the sizes of the panels when you start assembling the bath spa.
3. The lady was helpful and arranged a replacement after sending possibly 10 pictures of all the panels with measurements. That came in today morning and the chap turns up with almost nothing jut the corner pieces. Beggers belief even after sending the necessary pictures.

Disappointed to say the least, given my building schedule is now back by 3 - 4 weeks (so X'mas in the building site), its extra special when you are getting the construction done while living in it and want the damn thing to be over as soon as possible. Wonder if "Luxury at Affordable Price" is just them being sarcastic and really means incompetent service at a premium.

Just think before you invest, unless you dont have other options and factor in the delays.

Update - Turns out the builder did not understand the instructions initially. JTSpas on their part did not understand the problem well to resolve it. The bath spa is installed and works.

Uodate (March 2022) - Avoid it if you can. A month after the installation the bathroom started leaking due to flimst manufacturing. The warranty only covers parts, so though JTspas sent over a replacement to the leaking pipe, everytime there is a problem in addition to the charges to fix the issue (install the pipe in my case) itself, there is the cost of damage to floors and roofs (around £800 in my case) based on where you have it installed. I have now decided to get rid of the Spa which is £2k plus builders cibstallation cost down the drain. So do think really hard before you invest into this.

Super product…Opus Spa…well packaged ..prompt delivery..pleasure to shower!

This company had the product that I needed reasonably quickly for a letting property, the delivery was made on the next day with no extra cost. Full credits to Jtspas will definitely use their services again

J T Spas were very helpful from the start. I discussed our bath requirements with them over the phone - short length/Matt black - and I ordered accordingly. The item came very promptly with a very helpful delivery person, and when it was fitted it looked fabulous. The bath is just as described and perfect for our needs.

Quick delivery and prompt customer service, combined with competitive prices.

Having dealt with Georgia throughout the process, JT Spas and Georgia guided me through the process of selecting a suitable product and made ordering the item easy. Their products are excellent value for money as well, and an amazing selection available.

I am passing their details to others as they are an excellent company.

Absolutely delighted with my gorgeous new Grace whirlpool bath!

A fantastic product.

The team at JTSpas are running an excellent service. The website is easy to use and I loved the video of the spa function demo. They communicated with me regularly by email and kept me updated on the progress of my order. They arranged to hold back my order until I needed the product as I didn’t have room to store it on site. I was very grateful for that and their efficiency in ensuring that my order was delivered on time. I was expecting to maybe have to chase them nearer my chosen delivery date but they contacted me to confirm that all was in order. The bath was very well packaged and protected for transit and the specialist delivery firm that they used were very helpful too.

Having read the small number of negative reviews of JTSpas I was a bit nervous about committing to an order and buying an expensive item from them ( although I consider the bath excellent value for money) . I needn’t have worried as the whole experience of buying from them has been a joy. If only everything in life could go this smoothly!! Thank you Georgia and all at JTSPAS.

Absolutely the most unprofessional organization i have ever had my displeasure to work with..... never use them, they never return phone call .. will not give the owners/md's details will not even give you there name... they take your money and do not deliver and when they do offer any sort of information they deny they ever said it and know one has any authority to give information out!!! appalling service on every level.... and now they deny an order from me... but on Friday last they tell me it will take 7 - 14 days to get my refund.... Hmmm more lies... this company is appalling... and if the MD and his wife ever review these reviews they should have the professionalism to call me and talk about the way there employees/representatives interact with there customers... as an owner of a business i would want to know what is going on here...... these guys are letting your company down at every opportunity!!!! and adding more fuel to the fire my friend is not going to make this go away..... just a terrible way to run a business on every level... and if I don't get my money back PDQ this will be escalated to another level.... its amazing they can take your money in seconds but it takes to weeks to get a refund!!!! appalling yet again... reputable companies give your money back in minutes!!!!.... now tell me another lie!!!

I ordered twice the bath through your website and paid with AMEX card. The payment showed on my AMEX account as pending but the order was unregistered by your company. I had to make a few phone calls to discuss it with your staff who where very helpful but couldn't help as they said there was an issue with the payment. After seen that I do not get to anywhere I ordered it by transferring the money. I received the bath after about a week and waiting on my plamber to fix it.

Cabin has only been fitted today but we have had one before so don't expect to have any issues. Communication was spot on, we ordered a white one that delivery would be delayed but advised that if we changed ro black it would be immediate dispatch, so we opted for the black one. Customer services and sales were 100% couldn't fault them at all. Hopefully won't need a new one for many years but wouldn't hesitate to buy from this company again.

Very good service delivery within 2 days of order, good quality products that were exactly as described, website easy to navigate very happy.

Great service. Would recommend. Product not yet installed so can’t yet comment. Great delivery.