I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Toon meer
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Lees wat reviewers zeggen
Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Toon meer
Easy web site to navigate and order items. Keen pricing, and generous offers. I had one query with the order which was dealt with promptly and efficiently. Item arrived safely in good time. Recomm... Toon meer
What a great company . Ordered my new padel racquet on Wednesday afternoon and arrived lunchtime the next day. Brilliant price as well Will definitely use again. Thanks.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Contactgegevens
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Verenigd Koninkrijk
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Uitstekend
403 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Just Rackets
Hi Miles,
Thank you very much for taking the time to leave us a 5-star review. We’re really pleased to hear you found the service fast and efficient and that everything met your expectations.
Your feedback is greatly appreciated and we hope to see you again soon.
Best regards,
Gary
Just Rackets
Antwoord van Just Rackets
Hi Mr Hicks,
Thank you for your 5-star review. We’re delighted to hear you were pleased with the communication and the quality of your product. Your positive feedback is greatly appreciated.
Thanks again for choosing us.
Kind regards,
Gary
Justrackets Team
Very fast service time
Very fast service time, a good price and fast deliver fo the racket I ordered.
17 november 2025
Antwoord van Just Rackets
Hi Mark,
Thank you for your 5-star review. We’re really pleased to hear you were happy with the service speed, the price, and the quick delivery of your racket. Your feedback is much appreciated.
Thanks again for choosing us.
Kind regards,
Gary
Justrackets Team
Love the item
Love the item, however having to pay an additional £6 for delivery is too steep, especially when the item took 4 days.
11 november 2025
Antwoord van Just Rackets
Hi LW,
Thank you for your review and for the 4-star rating. We’re pleased to hear you love the item.
We’re sorry to learn that the delivery charge and timeframe didn’t meet your expectations. We always aim to keep shipping costs as low as possible while ensuring parcels are fully tracked and insured, but we appreciate your feedback and will take it on board as we review our services.
Thank you again for your order and for sharing your thoughts.
Kind regards,
Gary
Justrackets Team
Amazing price and service
Amazing price, quality product, prompt customer service reply when needed an update about the shipping time. I would imagine a small independent business doing hard work every day trying to compete with the large online tennis retailers. Well done and keep up the great work.
9 november 2025
Antwoord van Just Rackets
Hi Stoyan,
Thank you for taking the time to leave such a thoughtful 5-star review. We’re really pleased to hear you were happy with the price, product quality, and the updates from our customer service team.
Your recognition of the hard work that goes into running a small independent business truly means a great deal to us. We’re grateful for your support and encouragement.
Thanks again for choosing us.
Kind regards,
Gary
Justrackets Team
Great service
Nice product as described, discounted price, delivered on time, great communication.
3 november 2025
Antwoord van Just Rackets
Hi Alan,
Thank you for sharing your 5-star review. We’re really pleased to hear you were happy with the product, the price, the delivery, and our communication. Your feedback means a lot to us.
Thanks again for choosing us.
Kind regards,
Gary
Justrackets Team
Best prices
After years of playing squash my experience is Dunlop make the best rackets and ‘Just Rackets’ have the best prices
3 november 2025
Antwoord van Just Rackets
Hi Gail,
Thank you for leaving such a lovely 5-star review. We’re delighted to hear you’ve had great experiences with Dunlop over the years, and we really appreciate your kind words about our pricing. It’s wonderful to know you rate us so highly.
Thanks again for your support.
Kind regards,
Gary
Justrackets Team
Second time that I purchase a racket…
Second time that I purchase a racket via just racket. Quick service, updated me when it was late. Highly recommended
10 november 2025
Antwoord van Just Rackets
Hi Christophe,
Thank you so much for your second purchase and for leaving us a 5-star review. We really appreciate your continued support. We’re delighted to hear you’ve been happy with our service and updates, even when things were running a little late.
Thanks again for recommending us — it means a great deal.
Kind regards,
Gary
Justrackets Team
Antwoord van Just Rackets
Reply:
Thanks so much, Simon! We really appreciate your kind words — glad to hear you were happy with the service. We look forward to helping you again soon!
Kind regards,
Gary – Just Rackets Team
I asked for string
I asked for string, i remember exactly it was the free at 51 lb, and came unstruck
10 september 2025
Antwoord van Just Rackets
Subject: Regarding Your Recent Review
Hi René,
Thank you for your recent order with us.
We noticed that you left a 1-star review because your racket arrived unstrung. Just to clarify — the Speed Pro model is sold unstrung, and this is mentioned on the product page. We also currently offer a free restring option, which can be selected when ordering, but it appears this wasn’t chosen during checkout.
I’ve attached a copy of your order for your reference so you can see what was selected. We completely understand how this could be confusing and wanted to reassure you that your order was processed correctly.
If you’d like to take advantage of the free restring offer, we’d be happy to arrange that for you — just let us know.
Kind regards,
Gary Spindler
Justrackets Team
Antwoord van Just Rackets
Hi Ross,
Thank you for the 5-star review! Great to hear everything went smoothly and your order arrived promptly. Much appreciated!
Best regards,
Gary
Just Rackets Team
Despatched well within promised…
Despatched well within promised parameters. Item received exactly as described. Royal Mail tracked item to control delivery. Will use this company again.
16 september 2025
Antwoord van Just Rackets
Hi Mr Smith,
Thank you for the 5-star review! We’re very pleased to hear your order arrived exactly as described and within the expected timeframe. We really appreciate your feedback and look forward to serving you again.
Best regards,
Gary
Just Rackets Team
Had a great experience purchasing with…
Had a great experience purchasing with Just Racket!! would definitely recommend !!Quick delivery!!
10 september 2025
Antwoord van Just Rackets
Hi Emma,
Thank you for the brilliant 5-star review! We’re thrilled to hear you had a great experience and that your order arrived quickly. Really appreciate the recommendation!
Best regards,
Gary
Just Rackets Team
Antwoord van Just Rackets
Hi Lee,
Thanks for the 5-star review! Great to hear you’re happy with your new racket — hope it serves you well on court!
Best regards,
Gary
Just Rackets Team
Fantastic
Fantastic and more than anything they are honest, didn’t have the racket I ordered so upgraded it to the next model up at the same price, you don’t see that anymore. Excellent
9 september 2025
Antwoord van Just Rackets
Hi John,
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the service and the upgrade. We always do our best to look after our customers, so it’s great to know that honesty and care made a difference for you. Enjoy your new racket, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team
Excellent service
Excellent service! Received racket within 2 working days of ordering it
8 september 2025
Antwoord van Just Rackets
Hi Matty,
Thanks for the great review! We’re delighted to hear your racket arrived so quickly and that you’re happy with the service. Enjoy your new racket, and we hope to help you again soon.
Best regards,
Gary & the Just Rackets Team
Avoid
Lied about string telling me the pre string is what I asked for but in different color. He send me cheapest synthetic gut string.
4 september 2025
Antwoord van Just Rackets
Hi Prince,
Thank you for taking the time to update your review. I’m genuinely sorry for the frustration and disappointment caused by your recent order.
I want to apologise for the confusion around the string that was fitted to your racket. You were assured it matched what you requested, and it’s clear that this has not been your experience. That is not the standard of service we aim to provide, and I fully understand why this has left you feeling misled.
Please be assured there was no intention to supply an incorrect or inferior product. However, I accept that the outcome matters more than intent, and in this case we have let you down.
I would very much like the opportunity to put this right for you, whether that’s by restringing the racket with the correct string, offering a refund for the stringing, or another solution that you feel is fair. If you’re open to this, please reply directly and I will personally take care of it.
Once again, I’m sorry for the inconvenience and for the experience you’ve had. We appreciate your feedback and will be using it to ensure this does not happen again.
Kind regards,
Gary
Antwoord van Just Rackets
Hi there,
Thank you for the 5-star review! We’re really pleased you found our service helpful and friendly, and that you were happy with the price too. We appreciate your support and hope to serve you again soon.
Best regards,
Gary
Just Rackets Team
Excellent customer service
I ordered a racket from this site. The next day, Gary contacted me to say he had gone to the warehouse and seen the racket I ordered was out of stock. He offered me the option of a different colour or a refund. I chose the refund, and he refunded me immediately. Exemplary.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Just Rackets
Hi Charles,
Thank you very much for your 5-star review and kind words! I’m really glad we could get things sorted quickly for you. We always aim to offer honest, efficient service, so it’s great to know that was appreciated.
Best regards,
Gary
Just Rackets Team
Looked on the website
Looked on the website, found what i wanted at a great price. Spent a few more quid to get free delivery. Paid for it and it was delivered promptly.
11 augustus 2025
Antwoord van Just Rackets
Hi John,
Thank you for the 5-star review! Great to hear you found exactly what you wanted at a good price and that delivery was prompt. We really appreciate your support and hope to see you again soon.
Best regards,
Gary
Just Rackets Team
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