I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Toon meer
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Lees wat reviewers zeggen
Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Toon meer
Easy web site to navigate and order items. Keen pricing, and generous offers. I had one query with the order which was dealt with promptly and efficiently. Item arrived safely in good time. Recomm... Toon meer
What a great company . Ordered my new padel racquet on Wednesday afternoon and arrived lunchtime the next day. Brilliant price as well Will definitely use again. Thanks.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Contactgegevens
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Verenigd Koninkrijk
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Uitstekend
403 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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"Custom strings" were incorrect and damaged
I ordered a racket with this company because they were offering a "free string upgrade". However, after only two hours of play, I noticed significant fraying on the horizontal strings, which raises concerns about whether new strings were actually used. It was also clear that different types of strings had been used for the vertical and horizontal strings. And it wasn't clear whether either of these were the strings I ordered. The tension was also far higher than what I ordered.
I emailed the company directly about this one week ago but haven't had a response.
I wouldn't recommend using their stringing service.
4 augustus 2025
Antwoord van Just Rackets
Hi Isabel,
I’m sorry to hear about the strings in your racket. If you could send over your order number, I’ll be happy to check exactly which string you selected for the free offer and get this sorted for you.
Kind regards,
Gary
Delivery arrived within 5 days as…
Delivery arrived within 5 days as promised. Up to date advice on current delivery status.
Extensive choice on website with good deals.
11 augustus 2025
Antwoord van Just Rackets
Hi Nico,
Thank you for the 5-star review! We’re delighted to hear your order arrived on time and that you found our range and deals to your liking. We really appreciate your kind words and look forward to helping you again soon.
Best regards,
Gary
Just Rackets Team
Thank you for shopping!
Thank you for shopping. It was very easy to buy and I understood everything easily.
11 augustus 2025
Antwoord van Just Rackets
Hi Robert,
Thank you for your 5-star review! We’re really pleased to hear that you found the shopping experience easy and straightforward. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary
Just Rackets Team
Fast delivery and exactly the racket my…
Fast delivery and exactly the racket my son needed. He has already taken it to play a game and loved it.
6 augustus 2025
Antwoord van Just Rackets
Hi John,
Thank you so much for the 5-star review! We’re delighted to hear your son is enjoying his new racket and that it arrived quickly. We really appreciate your feedback and hope he continues to have great matches with it!
Best regards,
Gary
Just Rackets Team
Ordered 2 of the wrong rackets
Ordered 2 of the wrong rackets. I used the what's app number to contact customer service and response was prompt and the order was cancelled. I believe this method may be new as I could see other complaining that communication was difficult. This certainly wasn't my experience! Gary then phoned me with great advice. I reordered a racket and received the order within 24 hours. I've ordered a few rackets from other places but Just rackets has been far superior to anywhere else! I would recommend the company!
24 juli 2025
Review zonder uitnodiging
Antwoord van Just Rackets
Hi Callum,
Thank you so much for your fantastic 5-star review! We’re really pleased we could quickly resolve your order and help you find the right racket. It’s great to hear you found our WhatsApp service and advice helpful, and that your new racket arrived so quickly.
Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team 🎾
Antwoord van Just Rackets
Hi Molham,
Thank you for your 5-star review! We’re delighted to hear you found the purchase process easy and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
Antwoord van Just Rackets
Hi Andrew,
Thank you for your 5-star review! We’re so pleased you found our service fast and hassle-free. We really appreciate your feedback and hope to see you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
Antwoord van Just Rackets
Hi Colin,
Thank you for your 5-star review! We’re glad you found our stringing offer good value and that your order arrived quickly. Your feedback means a lot to us, and we look forward to helping you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
2 rackets purchased
Bought a couple of rackets with a free specific string upgrade worth £35 each per racket.
Rackets came with cheap synthetic gut instead of the polyester string requested without prior warning. I would have accepted a £50 credit for the cost of restringing 2 rackets but instead had to send them back to be restrung. Not ideal.
Update on this following the response below. The string was not replaced with a like for like multifilament string it was replaced with the cheapest Head Synthetic Gut on the market.
Gary then refused to pay for the return shipping costs so instead I had to cancel my credit card payment and wait for a return postage label to be sent to me. DONT ORDER FROM THIS SCAMMER.
10 juli 2025
Antwoord van Just Rackets
Hi Danny
Thank you for your feedback – we’re genuinely sorry to hear about your experience.
Firstly, we apologise for the mix-up regarding the string selection. Our intention is always to deliver exactly what was promised, and we understand your frustration when the rackets arrived strung with a string type that didn’t match your expectations. This clearly fell short of our usual standards, and we regret any inconvenience caused.
We’d also like to clarify that at no point was there any intention to mislead you. Once the issue was brought to our attention, we offered a free re-string service to ensure you received the upgrade as advertised. We understand you would have preferred a credit to handle this locally, but unfortunately, that wasn’t an option available at the time.
We’re very sorry to hear that you felt forced to cancel your payment, and that the situation escalated to that point. Our team did arrange for a return label to be sent and covered the cost of re-stringing the rackets to rectify the situation. It’s disappointing that this left you feeling let down, as we always aim to resolve any issues in a fair and timely manner.
We truly value all our customers and are committed to learning from situations like this. Your feedback will help us improve our communication and service moving forward.
If you’re willing to give us another chance, we’d be happy to offer a goodwill gesture on your next purchase. Please feel free to reach out to us directly and we’ll do our best to make things right.
Kind regards,
Customer Support
JustRackets.com
Got my racket much quicker than…
Got my racket much quicker than expected. Delivered on Sat morning which was really handy.
Will keep the plastic on the handle so I can try it out and return if necessary which is great to know. It means I'm able to go for a quite different type of racket and try it.
I'm unlikely to return it but it's good to have that option.
I've not bought from these guys before but would definitely use them again. First class service.
11 juli 2025
Antwoord van Just Rackets
eply from the Just Rackets Team:
Thank you so much for the wonderful review, Mr McIntosh! We're really pleased to hear your racket arrived quicker than expected — and right on time for the weekend! It’s great to know that our returns policy gave you the confidence to try something a bit different. That flexibility is exactly what we aim to provide for players exploring new options.
We're delighted your first experience with us was a positive one, and we’d be thrilled to help you again in the future. Thanks again for choosing Just Rackets — and for your kind words about our service!
— The Just Rackets Team 🎾
good service,good communication
good service,good communication, offered a free stencil .. used DPD who are my preferred delivery courier (never ever EVRI )!.. said it would arrive Friday and it did.. will use them again
10 juli 2025
Antwoord van Just Rackets
Reply from the Just Rackets Team:
Thank you so much for your fantastic review! We're really pleased to hear you were happy with our service, communication, and the little extra touch of the free stencil. We're also glad to know DPD delivered on time – we know how important reliable delivery is, and it's great to hear they’re your preferred courier too!
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
— The Just Rackets Team 🎾
Antwoord van Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Delivery was just on time. Great experience."
— Mr Marcelo Ullmann
Thank you, Mr Ullmann, for your fantastic 5-star review! We’re glad to hear your order arrived right on time and that you had a great experience with us. Reliable service and customer satisfaction are what we aim for every day. We look forward to serving you again soon!
Antwoord van Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Fast delivery and racket came with no issues. Kind regards, Just Rackets team."
— Lewis Wildridge
Thank you, Lewis, for the great 5-star feedback! We’re pleased to hear your racket arrived quickly and without any problems. It’s always our goal to ensure a smooth, hassle-free shopping experience. We appreciate your support and look forward to helping you again soon!
Kind regards, Just Rackets team."
Couldn't have been more helpful and…
Couldn't have been more helpful and offered top notch support throughout. Highly recommend.
1 juli 2025
Antwoord van Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Couldn't have been more helpful and offered top notch support throughout. Highly recommend."
— Mr David Wakefield
A huge thank you to Mr Wakefield for this glowing 5-star review! We're thrilled to hear that our team provided the support you needed every step of the way. Delivering helpful, expert service is what we strive for, and it's fantastic to know we hit the mark. We truly appreciate the recommendation and look forward to assisting you again in the future!
Kind Regards Justrackets Team
Antwoord van Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Speedy delivery and racket came perfectly intact."
— Ali
Thank you, Ali, for your fantastic 5-star review! We're delighted to hear your racket arrived quickly and in perfect condition. We take great care in our packing and dispatch process to ensure every order reaches our customers safely and on time. Enjoy your new racket, and we hope to serve you again soon!
Kind Regards JustRackets Team
Antwoord van Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Good communication."
— S Rowan
Thank you, S Rowan, for your 5-star review! We're glad to hear our communication met your expectations — keeping our customers informed and supported at every step is a top priority for us. We appreciate your feedback and look forward to assisting you again in the future!
First class service and speedy delivery…
First class service and speedy delivery experience excellent
1 juli 2025
Antwoord van Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"First class service and speedy delivery experience excellent."
— Mr Stacey
Thank you so much, Mr Stacey, for your kind words and 5-star review! We're thrilled to hear you were pleased with both our service and the speed of your delivery. At Just Rackets, we take pride in offering a smooth and reliable shopping experience from start to finish. Your feedback means a lot to us, and we look forward to serving you again soon!
Appalling customer service!
I returned a faulty Padel racket on 3 June by recorded next day delivery at Gary’s request. I have chased every couple of days since and keep getting fobbed off- I tried going direct to my bank for a refund and Just Rackets refused this- despite having had my racket for over 25 days and promising an exchange that has never materialised.
Whenever you ring and ask for Gary he’s not available and yet is the only one who can apparently handle these queries- you leave a message for him to call and it never happens- dreadful customer service and will be taken further if the racket or refund is not forthcoming.
28 juni 2025
Review zonder uitnodiging
Antwoord van Just Rackets
Dear Sam,
Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your experience.
We fully appreciate how frustrating this situation must be. Your return was received and promptly forwarded to Head UK for inspection and resolution, as is required for warranty assessments. Unfortunately, the turnaround time from Head UK has been significantly slower than expected, and this has caused a delay beyond our usual service standards.
We understand that the lack of timely updates and the difficulty in reaching our returns manager, Gary, has only added to your frustration — for this, we sincerely apologise. We take full responsibility for the poor communication and are taking steps internally to improve our handling of these cases.
Please rest assured that we are actively chasing Head UK for a resolution and will contact you directly as soon as we receive confirmation. If we do not receive a satisfactory response from them within the next few days, we will explore an alternative way to resolve this for you directly.
Thank you again for your patience, and we are committed to putting this right as quickly as we can.
Kind regards,
The Just Rackets Team
great stringing job and speed
Only place with the arcsaber 11 play in stock - got a restringing done and they did a fantastic job.
Service was quick, can't complain about anything.
5 juni 2025
Review zonder uitnodiging
Racket arrived promptly and well packed
12 juni 2025
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