Katieloxton Reviews 

I have just received my order.
I ordered a cabin bag at £48.
I was disappointed with the bag as i was expecting it to be more sturdier than it is.
Definately not worth the price, only glad i bought in the sale as its nit worth the full price.

Terrible quality bags. I have 3 camera style bags and all three have failed. Straps coming away, hardware fell off & zips broke. Outrageously priced for poor quality. Never again.

UPDATE- Received a goodwill credit which I’m happy with.

Used small pouch twice. Not overfilled or abused in anyway but has started to disintegrate.
Contacted customer service but can’t help as 3 days out of guarantee period.
To be absolutely honest, I’ve had much better items from temu and SHEIN so won’t purchase from Katie Loxton again.
I have another of their items which I used until it fell apart but I did use that a lot so can accept these things happen. Just hope the other items I have are more hard wearing. Happy to send photos to anyone thinking of purchasing.

I have purchased a product from Katie Loxton in good time for a friend's Birthday. The website is easy to use and I made/paid for the order with personalisation. I have not received my order within the alloted time and nothing from Katie Loxton explaining this. I messaged their customer service department - and it took them a couple of days to reply - which is unacceptable in my opinion. They explained that they actually didn't know where my order was or even if it had been allocated to me or even sent. Again, this is unacceptable. I replied asking exactly what they meant. Their reply was to give me a £10 voucher for a further order - which I have never asked for nor do I need. I am still waiting for a reply from them but do not expect to even see my order and I will never, and I mean never buying from Katie Loxton again. I will be requesting a cancellation of my oider and a full refund due back to me (which will probably take a further 2 weeks no doubt). This is all very upsetting as I am not a particularly well person with health issues and I cannot always go shopping - so this was a great solution for me to gift my friend. Generally a very disapointing experience and not the experience that I would have wanted.

Awful customer service. Bags poorly made and not fit for purpose. Overnight bag straps break. Lots of reviews about this and their poor durability and lack of help from customer service when this happens.
Buy elsewhere if you want your bag to last more than one use!

Received a wallet as a gift. Great style but very poor material. Started to fray at the edges after only 2 or 3 days of use.

I ordered a bag with personalisation then checked reviews and got a bit worried. However, it arrived in 4 days and is such a lovely quality bag. I had no issues at all and the packaging was so nice it felt very luxury. The personalised monogram is really chic. I will be buying again!

Amazing bags I have purchased many over the years and they always offer great service and products

Large make up bag bought as a gift and had it embroidered. Really good quality.
Gift packaging is lovely too.
Incredibly quick delivery.

I ordered from Katie loxton and I have been delighted with the service. Emails keeping me updated and beautifully wrapped on receipt. I couldn't fault them. In fact I intend doing most of it Christmas shopping from Katie Loxton. Thank you

Needs some oversized sunglasses and couldn’t find any with good uv400 until I found some here. Love them. And the pearl necklace is gorgeous. Much better than I expected. Packaged beautifully and timely delivery. 100% recommend.

Wow! I can't tell you how surprised I was when I came on here to look up Katie Loxton! I never in a million years thought that over 50% of their views would not be 5 star!
I like their products and have at least 3 small bags. All seem OK so far.
I decided to treat myself to the dusky pink weekend bag and matching washbag after seeing them in my local John Lewis.
I also decided to get them monogrammed, but with the basic not embroidered option.
However PLEASE NOTE! If you decide to order via a smartphone it MAY not show you a preview and you should note that the non-embroidered option is tiny - only about 1cm high in gold leaf which does look pretty pathetic on the massive weekend bag. Had I known how small they would be I would have happily gone for the larger embroidered option, but as I didn't get a preview I was led to believe that it would be as shown in the pictures with the initials being appropriately 1 inch high. Don't get caught out like I did. They initially threw my complaint out saying there is a preview - I then screenshot my steps showing that actually - no, on my phone there isn't a preview picture - and I'm awaiting their 2nd reply. If they don't reply I'll be reporting them to trading standards because a seller should provide clear information, pictorial if necessary such as this case, particularly when personalisation is involved. They should also ensure that their Web pages work fully across all mediums.

Service is appalling ordered item 48 hours tracking week later no delivery. Only able to contact through AI chat and they then email you. Have done this on several occasions. Even asked for refund as its a birthday gift so I can purchase something else. Heard nothing back from them. WILL NEVER PURCHASE AGAIN

I ordered a bag as a gift which was rather last minute. The bag I ordered was an engraved one, and I received it within 24 hours of ordering it. I did pay extra for faster delivery, but could not fault the service or delivery at all. The bag itself appears to be very well made and I can't fault the product itself or the service received.

I won’t be using this company again! My daughter purchased a cross body bag in March 2025 as a Mother’s Day gift for myself. I have only ever used the bag for special occasions so it has only had light use. However, two weeks ago the zip broke on the bag, we contacted customer service and because it was 2 weeks over the 1 year warranty they will not do anything about it. They haven’t offered to fix the zip or give a voucher. Very disappointed in the quality and service. The bag cost £42.50 so I would have expected it to last longer than a year.
My advice to anyone is to avoid buying anything from them. The items look nice but they are obviously not built to last.

Anyone know how to contact this company? I placed an order for express delivery but still have no email confirmation of my order nor any tracking details for the item. I have a screenshot of my order confirmation and the payment has been taken from my account. Have already sent an email

I absolutely love my new bag! The material is so soft, and I can use it both for evening events and day-to-day use. I love that I can fit everything I need in there, even though it looks small. The Customer service was also great, and the packaging is such a lovely additional touch.

I had such a lovely experience with this company from start to finish. The packaging was beautiful and made the whole purchase feel extra special. The customer service was incredible friendly and helpful. Any questions I had were answered promptly and politely. Very impressed and wouldn’t hesitate to recommend this company to others! ⭐️

My daughter purchased a crossbody bag and matching purse for me Christmas 2024. The purse has split and I only use it for 3 cards, driving licence and a few notes..no change/coins. I contacted them but as warranty is for 1 year they wouldn't do anything not even a voucher as good will so I wont be purchasing from them again.

Gosh, first time purchase from KL and I am very impressed!
The bag I ordered has exceeded my expectations, it looks really classy, well made, and far more expensive than it was. I am thrilled with it !
The package arrived very promptly, the bag itself was beautifully packaged.
I have now ordered another bag in a different colour, which, in itself says everything.
Highly recommended 👍🏼