Katieloxton Reviews 

I recently inquired about a product I ordered, and the customer service was excellent. The lady was very friendly and sorted out the issue quickly via email. The parcel arrived on time without any damage, which I was very pleased with. The gift bag and personalised necklace are also beautiful. I can't wait to purchase more stuff soon!

Bought myself and a friend a weekend holdall and both began to peel after a couple of uses , very disappointing and embarrassing since id given it as a gift that ended up looking cheap and poor quality which it wasn't

Weekend bag been used maybe 4 or 5 times in total.. whilst walking through Euston Station the strap came off. there was hardly any weight in the bag. I contacted Customer Service and because I was one month over the one year purchase date they said they could do nothing. Absolutely disgusted. Will not be purchasing from them again. Buyer Beware..

Treated myself to a new back to work bag whilst on maternity, returned to work in July and started using my new bag!

Handles starting to disintegrate, I emailed customer service and was told warranty only lasts a year, I’m 6 weeks out of that so nothing they can do! Over £60 for a bag I’ve used for 3 months!!!!

I have bought several items from this
Business. Last week I ordered a weekend bag for both myself and my daughter. I
Was confused when mine came without a shoulder strap and just assumed one didn’t come with the purchase until I looked at images of the bag I had ordered. After the weekend I contacted the company and they were so
Quick
To respond with apologies. A few days later I received a shoulder strap beautifully packaged. Thank you for your lovely customer service. Mistakes do
Sometimes happen but you responded so swiftly and professionally. This is the reason I will continue to buy from you: thank you

Great customer service. The strap holder on my bag came away from the bag I had purchased 3 months earlier. Katie Loxton responded on the day I contacted them offering a replacement or refund. The replacement bag arrived two days later.

As with most of the other reviews on this page (sadly I didn't read them prior to purchasing), although these products may look good online and initially when delivered, the durability and 'intended lifespan' of the products is somewhat questionable given the price. I purchased an overnight bag at a price of £110.00, used twice in space of 1 year and 8 months before the zip handle fell off on my hand. I contacted the company to advise and perhaps see about getting this repaired but the response was less than satisfactory to say the least...infact.. laughable. I quote direct from the company.... perhaps if they added this as part of their advertising people would be better informed 😉

Hello Laura,

Thank you for getting back in touch with us.

We strive to ensure that our products meet expectations. In line with the Consumer Rights Act 2015, you have the right to expect our Mayfair Weekend Bag to last a reasonable amount of time, taking into account the price, intended use, and the materials used.
As your Mayfair Weekend Bag was purchased on 28 Jan 2024 and the issue has arisen after 1 year and 8 months, we believe the product has provided a reasonable lifespan for its material and intended purpose.

Note: (This bag was used TWICE)

However, as a gesture of goodwill and in recognition of your disappointment, I would like to offer you a 20% voucher code on this occasion. While this is outside of our usual policy, we hope it reflects our intention to acknowledge your concerns and maintain your trust in us.

Please find below your 20% discount code for you to enjoy using towards your next Katie Loxton order via our website:

KLCS20%-5X10U

The voucher must be redeemed at www katieloxton .com and is valid for 12 months from the date of issue.
Please note this cannot be used in conjunction with any other offers or promotions. Excluded sale items and cannot be used for delivery costs.
Please click here for full terms and conditions.
This will be our final resolution on this matter, and we do appreciate your understanding. If there’s anything else we can assist you with in future, we’d be happy to help.

Kind Regards,

Suzanne.
Customer Experience Supervisor

My reply:

Sorry but your idea and my idea of a 'reasonable' lifespan would somewhat differ... perhaps you might want to add this to your advertising to see how that goes?..... and then let me know.

As I have said, I won't be purchasing anymore products from this company. I have many bags that had considerably more use than this and still in good condition. Infact, I purchased two of those overnight bags...one slightly bigger than this one in question to alternate, let's hope that one lasts a bit longer.

I find a 20% discount an actual insult given what I have raised...plus you often put out offers, so this is of no benefit to me.

As for your final resolution, I assumed that decision was already made from your last email and did not expect a follow up. Perhaps more consideration around the tone in your emails might make for better customer satisfaction, along with the quality of your products.

All the very best.

Laura

Safe to say I would avoid this company at all costs. Presenting as luxury brand, however far from it... reviews speak for themselves.

I have a weekend holder and after 2 years it’s falling apart, my wallet started falling apart after 2 weeks , the handles don’t wear well and fray the edges are coming away.

Absolute disaster of a website and company. AVOID!

This is the first bag I have bought from Katie Loxton. I love the simple no fuss designs, really impressed with the quality and the packaging was lovely, easily matching up to designer brands.

I bought a bow shapped necklace & bow shapped earings ...the earrings on the pictures looked like solid bows but when they arrived they wernt solid but droopy & the necklace had kinks in it. I emailed Customer Service whose response was shocking...they basically said I should have watched a video of the earings on the model & not just gone on the pictures...I still can't find the video? Save your money the jewellery products are cheap tat with expensive prices & Customer Service none existent

I wouldn’t recommend this company at all. I purchased an engraved personalised necklace and to be honest it looks quite cheap and wasn’t worth the money. The communication was really poor and I didn’t even get an order confirmation, until I emailed them. As I didn’t receive an order confirmation I asked if a mistake could be corrected and they suddenly started replying and said it wasn’t possible, but I could cancel my order if it hadn’t reached the warehouse. They gave me one night to reply then decided to proceed with the very mistake I had complained about. They are truly a terrible company and I wish I could get my money back.

I was given a Katie Loxton pouch as a present, used it twice on holiday as an evening bag. It was peeling all round the edges and the seam was coming apart. I sent an e mail with photos and was offered a £10 refund to use on the website. There is no way i would ever buy another katie loxton item as the quality is dreadful now. My other pouches, keyrings are like new.

I bought a travel wallet for my daughter last year & she has just used it for the first time on her holiday, all the material has started pealing off from every corner & it looks awful! I can’t believe the quality of this product after one use!
I reached out to customer services, who are not interested as I bought it last year!
They have not offered me a replacement or any form of credit, I am very disappointed as this will be going on the bin!

A travel wallet is not something that is going to be used everyday!

With the price of the jewellery you would expect it not to tarnish so easily, I wish I had looked on Trust pilot before buying. With an average of 2.5 stars and more 1 stars than 5 I should’ve known better!

I recieved my katie loxton bag today , very disappointed no initials on bag order clearly states personalised monogram initials ! Gift bag had mark on it , labels all creaesed and damaged , poor customer service poor quality , still awaiting reply !!!! Avoid

I have a few Katie Loxton bags, but recently my favourite cross body bag started to fray. I bought it on a cruise and have only used it a few times, so very disappointed. I emailed the Company, who responded within hours and have offered full credit. In these days of offhand service it was an unexpected pleasure to receive such prompt and excellent customer care. I would not hesitate to purchase more of these lovely designs, and recommended the service unreservedly.

Bag fell to bits on debut outing! Customer service very little help. Would not buy from here or recomend. Reading other reviews clearly I am not the only victim of faulty goods.

I ordered 5 bags and had to return all 5 due to faulty stitching and assembly of the zips as well. Appalled with the quality of bags and the level of customer service advising they will resend the bags and was out of stock with some bags and were never resent the bags that were available as promised. Customer service was not interested in keeping their customers. Have gone elsewhere now for higher quality more expensive bags. I don't recommend Katie Loxton bags at all.

I have bought a few different products from Katie Loxton and been pleased with the quality and value for money of them all. Recently I bought a cabin bag which after some use started to come away at the top. Upon reporting this to Katie Loxton they responded right away and had a replacement personalised product in the post the next day. I didn't think companies cared about their customers satisfaction to this level anymore but I was very pleasantly surprised! I will be buying again!