Katieloxton Reviews 

I can only provide one star. If it were possible my rating would be negative. In line with many other customers my issue is with the pouch my daughter purchased for me, which has not yet been used, but which is already disintegrating around the seams and at the side of the zip fastening. Customer service is appalling as it is plainly a Katie Loxton product but they are requiring proof of purchase before addressing the issue effectively. Plainly, I feel uncomfortable about approaching my daughter on the matter. Disappointingly, should I wish to risk another purchase they no longer produce one saying Marvellous Mum. A dreadful, overrated company.

So impressed with my experience start to finish. I bought a handbag, laptop sleeve and necklace. They arrived in just 3 days and are beautifully presented in a personalised gift bag. My daughter will love it I’m sure.

Made two orders from Katie Loxton … both came within ETA and on a personalised product, I filled out the menu wrong. The team contacted me straight away and was easy to communicate with! When the order arrived, it was wrapped in the most stunning box and manner possible! So pleased with the order and will definitely be ordering here again in the future!

I love it I just got my Katie Loxton today at Kemah boardwalk the lady who sold it to me was so nice and it was only 23.82 for a wallet and good customer service

Worst Company I have ever used!
Ordered a 40th birthday gift in good time, they lost order! As the birthday had past by this time I needed to change the delivery address. Couldn't do this without cancelling the order and starting again. Customer service is appalling and don't get back to you. I have spent so much time chasing this order is ridiculous! Never again!!

Terrible service, No updates on delivery, past expected delivery dates. Their delivery service updated the system saying there was an attempt of delivery when nobody came, no proof of attempt of delivery notes left and I even checked my door ring camera. They have Updated the system with false information. Be careful with this company. They’re Full of lies.

I am so shocked there are negative reviews for this company as they can only be described as amazing! I absolutely love their products and their service is excellent, I had to cancel a personalised order and they went all out to stop the manufacturer process to allow me to change it! I was so impressed. I highly recommend them, absolutely gorgeous presents for people and I have 2 handbags and a weekend bag which is stunning, I can’t wait to buy more!

Very difficult to contact, kept locking me out of my account and not letting me in for no reason. No shipping updates with order and very slow considering I had to pay for delivery.

Received a little tote cross body bag as a birthday present. Only used a handful of times before the seams started to rip and the fabric holding the magnet clasps on ripped off so I couldn’t close it. Disappointed as I did really like the bag, however they couldn’t issue me a replacement and no longer sell it... Customer services were good, quick to respond and issued me a gift card, although I am a bit reluctant to order anything else from there now.

I purchased a holdall a little over a year ago but have only used it a few times. The strap snapped so I reached out to see if it could be replaced. Customer service declined. A holdall is definitely not fit for purpose if it cannot last more than a few uses and the design poor if the strap cannot withhold the size of the bag. Shop elsewhere

I have several Katie Loxton bags and bought one for my daughter for Christmas 2023. She was on holiday (July 2024) when the zip broke. Customer service have replaced the bag, it arrived within a few days of my complaint. Brilliant customer service. Will definitely be buying from them again.

Have bought lots of items from Katie Loxton......bags, scarves, mugs and baby gifts. Never had a problem. Quick delivery, quality packaging and lovely personalisation.

Bought a bag and matching purse from Katie Loxton in March 2023. Spent most of 2023 and all of 2024 in hospital pregnant so has had very little wear and the purse and bag are falling apart at the seams. The quality is shockingly bad! I won’t be ordering from here again!

I bought a Taylor cross body bag in 2021 to take to my step daughter's wedding. However, I then found a real bargain Accessorise clutch bag in a shade of pink which better matched my wedding outfit so never used my Katie Loxton bag. Kept it as matched other clothes and stored it safely away. When I got it out to use last week I found that the material around the seams was disintegrating! The cheaper bag is in fine form despite more use. As other reviews say, Katie Loxton bags are definitely not good quality and do not last long.

was worried,as i checked the reviews as i was waiting for my order of a small wallet to arrive. but it came quickly, and its high quality material.

I bought a summer crossbody bag in April 2023 but didn’t use it for the first time until 10th June this year 2024 (I know this is not relevant but my mother was dying) so my time was taken up with her last year. went away and on my first outing with bag the whole bag fell off me. The links had come undone on the chain. I wrote to explain and the fact that I had bought the bag last year but they dismissed the situation with … “it was over a year old” but I HAD NOT used it and they could see that from the photo I sent. I didn’t want a replacement or refund …. I was hoping they could mend it for me. I will never buy from them again and for a well known brand their customer service and aftercare is shambolic. Very disappointed with Suzanne from “customer so called care” !

having purchased a personalised bracelet and to be fair the product was ok but i wanted to add more charms but was told by customer service that they do not sell charms separately and would have to buy the bracelet again as well as the charms, this is not evident on their web site

My sister in law bought me a white pouch for my wedding with my initials on .I was so happy with it and I didnt use it until the honeymoon this month. I used it to put my passport in and some cash when I got the pouch out my bag i could see all the white coming off everywhere and all the sides had ripped, she contacted customer service and they said there was nothing they could do. I didn't expect this quality after one use and for them to not even offer a replacement.

After reading the reviews i was hesitant to order anything for my upcoming wedding. However, i ordered some small items first and was really impressed and went into order lots more. They look great. I can’t attest to the durability but the pouches are reasonable so i don’t expect them to last a lifetime.
The customer service has always been excellent, which i have used for 4 orders out of 8.

Placed a order on the 30th May 2024 and it got delivered on the 1st June 2024 and the gifts I had ordered was personalised as I asked for them to be.

Really pleased with order and how it was packed to

One happy customer 😀