Keeta Global Reviews 

Terrible service.Didn't deliver my food, ate 113 SR. and marked it as delivered in the system. 113 SR for nothing. Initially they will earn your trust but later they scam you.

Worst service every drivers carless, support team that useless. Missing items even the restaurant offered to make new orders that the driver left they refused to send another driver or refund the money 4 hours with the support team getting the same response "there's nothing we can do"

Keeta Dubai delivery and customer service is very poor level there attending a customer like a dog's .

I was charged extra and when I asked to cancel my order he refused to help me and says I am so sorry I can't help you Mr. Mohammed

Base on my experience Keeta food delivery have a very poor service as i ordered the meal for a person with a medically condition the restaurant accept the order and suddenly when it’s time for delivery Keeta cancelled it and for the refund i need to wait for 7 business working day.

Keeta Qatar this is the last time i use it after several order showing always poor experience and latness. Food are mixed up always and no hygiene at all. Always late

⭐☆☆☆☆ Absolutely Disgraceful Service – Avoid Keeta at All Costs
Where do I even begin with this disaster of a delivery service?
Chronically Late Deliveries: This isn't a one-time issue — it's a pattern. Last week I had to physically drive to the restaurant myself to collect my food after waiting over an hour with zero delivery. This week? Same story, different humiliation.
Rider Left My Food Unattended — Or Worse: The rider showed up to my showroom (AGMC Mini Showroom, Al Waha St., SZR) while it was temporarily closed, and instead of doing the bare minimum — calling, waiting, or returning the food — he dumped it somewhere and marked the order as delivered. My food was either left to rot on the street or eaten. There is no other explanation.
Customer Service Actively Protected the Rider: When I contacted Keeta's support agent "Eslam," he openly admitted the rider left the food in a random location — and then explained that the rider did it to avoid being penalized. So Keeta's system is designed to protect negligent riders at the customer's expense. I paid for food I never received, and the company's own support confirmed why.
Zero Accountability, Zero Resolution: No refund offered. No genuine escalation. Just hollow apologies and the complaint being "forwarded to the riders team" — which we all know means absolutely nothing.
Bottom Line: Keeta takes your money, lets riders abandon your food wherever they please, and then has customer service agents explain to you why that's actually your problem. If you want your food delivered on time, hot, and actually to you — use literally any other service. Keeta is a complete waste of money and time. 🚫

I received a completely wrong order and the customer service refused a refund. Do not use Keeta they are scammers. Awful experience

Literally every order I’ve placed through Keeta has been delayed. The app is not useful.

KEETA is a worst ever food app.. since feb3 till date my refund didnt reflect on my account...(very very very)poor customer service and don't know how to handle refund....I WANT MY MONEY BACK...............

False pricing. Always shows higher than the outlet price abd show discounted price equal to shop price. Misleading price. Very very very bad

Worst exp with keeta . I would recommend please do not order food with KEETA after 12AM their team will not deliver n put blame on us.. bad exp on this twice better to go with other delivery team.. #KEETA# NOT# GOOD#Team keeta please consider

Scamming customers with food producers

I ordered food from one hydrabadi restaurant unfortunately it was not available so I cancelled the order and requested to refund my money back intoy credit card.Customer sales representative said we can't refund in cc but we can in keeta app wallet I said no issues please refund.1 month every week m following up with different different representative it reflects
status refunded successful but if you check in your wallet money is not available.At last I got fed up and left the 42 aed I spent to order food from keeta .
Personally my experience compare to other app is pethatic worst .

Worst delivery ever. We received the food after 1 hour of receiving it from the restaurant. It was cold and smelly. They didnt bother to refund or do anything althought they promised to do that. Horrible disgusting behavior and false promises. On top of that the driver was lying to us, and we could see him roaming around in his motorcycle thru the live tracking service and not delivering the order. Talabat, deliveroo and smiles never did that at all.

We had worst experience today with Keeta Bahrain. Half of the items were missing from my order and they refused to refund money as well. This was my first and last time ordering from them. I had ask to speak to the manager but they didn’t respond to my request.

Worst app ever, one hour waiting for my order witch is letarly 5 minutes away from my location, they did not have a rider to deliver it, unbelievable

Keeta just haked my alansary card for the amount of Aed61 for membership. I canceled my card. This is very disappointing.

The customer service's English is worse than I expected. I was checking an item and was about to apply a coupon, and I didn’t even touch anything — the order got placed automatically. LIKE BRUH WHAT?
My bad luck was that my card was already saved, so the payment went through without any confirmation code.
Then I contacted customer service and asked to cancel. The service agent said they would contact the restaurant for cancellation, and almost immediately said the restaurant refused to cancel. Like… that fast? When did restaurants start refusing instant cancellations like that?
The message was written in very poor English, and honestly it just made the whole thing feel unprofessional.
It was 28 SAR for one shawarma? An average shawarma for 28 SAR? And they didn’t let me cancel the order or get my money back. What even is this?

Keeta customer service is very bad, been waiting for a refund and they ignore me. Asked to speak to the manager and was refused. Use talabat instead.