Talabat Reviews 1.278

They took 1,296 EGP from my account and switched my subscription from Pro monthly to yearly. I spoke with total 10 agents yesterday about this mess and they told me not to worry and the Pro team will refund it once they respond to the raised ticket. After more than 24 HRS, they said it was non-refundable! When I called to ask for clarification for my subscription , they said they’d let a manager contact me within few minutes, after an hour, no one called! I have contacted 20 agents in the last 24 hrs with no resolution. Now a 1,296 was deducted from my account + no one knows what my subscription is!

⚠️ Repeated Confusion Regarding Small “Added Charges” on Prepaid Orders (Talabat Delivery Process Issue) ⚠️

I am submitting this complaint regarding a recurring issue experienced over multiple years with Talabat deliveries involving prepaid orders.

Our orders are consistently paid online in full. However, on several occasions, riders arrive with an additional small amount (commonly around 1–2 AED, often described as a “bag fee” or similar charge) that is not clearly understood or consistently handled at the delivery level.

In my most recent delivery experience, the rider referenced a small additional charge (~1.40 AED) and attempted to collect it in cash at the door. He appeared uncertain about the nature of the charge and repeatedly checked his app while insisting it was owed. At the same time, the app did not provide a clear explanation to the customer indicating that any additional payment was required at delivery.

This led to a confusing situation where:

* The order was already fully paid online
* The rider believed an additional amount was due
* The customer app did not clearly indicate any payable balance at delivery
* The rider was unsure how to proceed and sought direction from the customer

This is not an isolated incident. Similar situations have occurred previously, where riders:

* Arrive with unclear or unexplained small additional charges
* Are unable to clearly explain the reason for the charge
* Attempt to resolve app/system discrepancies directly with the customer at the doorstep
* Refer to the customer app as confirmation, despite the customer not seeing any actionable charge

The core issue appears to be inconsistent system communication between:

* what the rider’s app displays
* what the customer’s app displays
* and what riders are trained to do when discrepancies arise

This creates unnecessary confusion at the point of delivery, placing both customers and riders in a difficult position where neither party has clear authority or understanding of the charge being referenced.

Regardless of whether such fees are valid or system-generated, they should be:

* clearly and consistently communicated in both rider and customer apps
* explicitly marked as either prepaid, already included, or payable at checkout (not at the door)
* supported with clear rider instructions on how to proceed when discrepancies occur

Customers should not be required to interpret or resolve billing ambiguities at the doorstep, and riders should not be placed in a position where they must negotiate or explain system-generated charges without clear guidance.

I am requesting a review of this process to ensure alignment between customer-facing and rider-facing systems, and to prevent repeated confusion during delivery handover.

Unprofessional
Liars
If they owe you money they dont refund you
Talabat pro is a scam

Try other apps. Its not worth it

The most unprofessional company in the UAE. They messed up with my order and sent a wrong order, immediately upon delivery i informed the driver that the order was wrong and it wasn’t including my items! The driver decided to leave the bags at my door which i didn’t realize until few hours later and found out that the order that has meat, milk (around 10 bottles) chocolate, fruits and many other food items has been left in the heat of Dubai by a careless and unprofessional delivery driver! The hurting part is that Talabat asked me to throw the order in the garbage while ignoring it was around 10 kgs of food going into the garbage bin hile people are dying from hunger all around the world and on the too they refused to send someone to collect it and was very rude over the phone! That’s a shame!

Simply horrible. After 3 years of having the Talabt Pro subscription, the number of inconvenient situations I have been put in with this app is literally nerve-wracking. The app offer the most basic human need (Food) and have a very wide room for failure when its a very simple job. If you are looking for comfort, trust me you will not find it with them, and their support doesn't care, they only care when you ask to cancel the subscription WHICH THEY NEVER DO and always mislead me to do it on my end in their complicated looped UI so obvious they only care about the money and slacked off to miserable failure.

Horrible, horrible, horrible!!!!!!

Worst The worst company of all time, and the worst customer service you will ever see in your life."

Groceries are missing items to deliver and talabt are giving only 24h to raise the matter, however the app is hanging and not giving the hand to contact the customer service until the 24h are over. Then they apologize and say they can’t do anything

Disgusting. Services. There. Drivers. Are always late. They. Dont respect the clients talabat does nothing to improve it. They come. Always. With same. Excuse. Careem and. Deliveroo are much better

Customers service have ZERO manners they call me and told me they canceled my order while i was waiting for up to 20 minutes! When i asked why he immediately started speaking super fast and hung up on my face, disgusting behavior.

Worst customer service. Vouchers and card offer never works!! Fraud !!

Whenever we order the prices is bery different than on the restaurant and orders can late uptoo 1 hour , and the compensation they will give u 15 aed voucher to use in 14 days , yani what is the benefit from this . If im starving or in a hurry what shall i do . And dont order if u expect them to deliver fast

Extremely frustrating experience with Talabat. The order arrived late, customer service was unhelpful, and no proper resolution was offered. The lack of accountability and poor communication made the situation even worse. Unfortunately, this experience has seriously affected my trust in the service

I am extremely disappointed with my experience using Talabat.

I placed an order from Atlanta, and after waiting 1 hour and 30 minutes, I was informed that the item I ordered was not even available at the Lulu branch. This raises a serious question: why is the product being displayed as available in the first place?

We are in 2026. Talabat should have a system that allows stores to instantly update inventory and mark products as out of stock. Customers should not have to place an order, wait for an extended period, and then be asked to replace items they specifically wanted. It is frustrating, disappointing, and a complete waste of time.

Unfortunately, this is not the first time this has happened. I have repeatedly been let down by Talabat’s poor time management, lack of inventory accuracy, and overall handling of customer orders. Every time there is an issue, the solution seems to be offering a voucher. Respectfully, I am not looking for vouchers or compensation. I am looking for quality service, professionalism, and a reliable platform that functions properly.

The problem is not the money it is the constant inconvenience and lack of improvement. In a world where technology is more advanced than ever, there is no excuse for such basic operational issues to continue happening. If systems do not evolve and companies fail to address these recurring problems, customers will eventually lose trust and take their business elsewhere.

After multiple disappointing experiences, I have decided that I will no longer be ordering from Talabat.

This will be my last time i am using talabat, you can not wait 2 hours for your order, i rather order food on Keeta a hour after i placed an order on talabat and food arrived already and we finished supper and my order still not here.

They have a guaranteed time for delivery for Pros user which states up to Dhs50. After waiting for 2hrs, I decided to cancel my order and claim the waiting compensation. To my surprise, the customer service rep, Hammad R said he was not able to process my compensation for Dhs50 but only Dhs20. The misrepresentation on the app is largely misleading and fraudulent. It also ended that the customer service representative hung the phone on me.

Worst customer service ever. Spoke with a guy that barely speaks english on chat, took minutes to respond and didnt resolve my issue so i had to end up asking for a call from his manager. The manager called and was laughing while speaking to me and rushed to end the call without fixing the issue. Ruined my mood, never using talabat again

If I could give less than one star, I would. I’m only forced to give one because it’s the lowest option available. You don’t deserve even that. This is the worst service I have ever received in my life, and one of the worst companies I have dealt with. Completely unacceptable and not worthy of its reputation.

Hello everyone. I'd like to leave a genuine, unpaid review. I never waste my time on this because it costs more, but I had two bad experiences with this delivery company. The first time, when I bought soup at the Chin-Chin restaurant, the promotional price changed when I was making the payment. I wrote to TALABAT's main support team, but they were skeptical. When I suggested adding a screenshot, they sent a subscription link for $25. I left the thread. It looks like that was the payment. Today, I had a different experience. I ordered from the same Chin-Chin restaurant. The delivery time was expected to be 40-60 minutes, since I had to leave. I tracked the time online. After 45 minutes, I checked in and discovered that the time had already changed by 30-45 minutes. That is, from a maximum of an hour of delivery to 1.5 hours of total delivery time. How can you plan your time if they are lying about the time. Okay, I write to local support. They, of course, nicely advertise the last update time. Then I get a call from the delivery guy asking how much time is left until delivery. I tell him 5 minutes. He then explains that my motorcycle broke down and I should cancel the order, despite the fact that, due to the delivery company's fault, I didn't receive my food. Then support calls again, offering to cancel the order. I refused, claiming there was no reason on my part, and suggested they cancel the order themselves. They agreed, but when I saw that the refund would be within 5-10 days, I was horrified. I'd like to hear from anyone who's had a similar experience and didn't have time to write. My conclusion is simple: a customer orders food, pays his own money, waits, sits hungry, and, because of the delivery company, has to wait 10 days for a refund? Are there any oversight bodies for this in Dubai, or do delivery companies even return your money whenever they want due to the unorganized and well-thought-out backup/emergency situations processed?

Driver is late 30+ min to pick up order and passed the estimated time and I didn’t recieve a compensated for my wasted time rider phone was switched off !!! And nothing was done , as soon as you end the agent conversation they don’t follow up or do anything , just telling you what they memorised that “this will not happen again”but no action taken so rider behavior continue for years as usual and customer wasted time is not worth their compensation bc customer is nothing to them but they will take your monthly subscription gladly and then pretend they will provide pro service but it’s it’s not worth it …

I had a delay in my order and Ahmed was very supportive and gave me full info on refund polices gave me other solutions as the order i made was from a pharmacy at time. Would like to add that he eas very polite.