Talabat Reviews 1.278

Order ID: 3562783824
Issue: Breach of Delivery Delay Policy & Staff Misconduct

My order was delayed by over an hour, which by Talabat’s own policy warrants a 50 AED compensation. They issued only 20 AED and then proceeded to provide the worst customer experience I have encountered in the UAE:

Systemic Deception: I contacted support 7 times (4 chats, 3 calls). Despite agents verbally promising the remaining credit and manager callbacks, they unilaterally marked my case as “RESOLVED” 9 separate times without providing any solution. This is a clear attempt to manipulate internal metrics by closing active complaints.

Professional Misconduct: An agent named Tabeel ROY was dismissive and rude. When I requested my right to escalate to a supervisor, he refused and abruptly disconnected the call.

Broken Promises: I was told multiple times I would receive a call/credit within "3 minutes" or "30 minutes." Hours later, nothing.

I have now escalated this matter to the Department of Economy and Tourism (DET) for a formal investigation into their "Auto-Resolution" practices and breach of consumer rights.

If you value your time and expect a company to honor its own policies, use a different service. Talabat has no accountability.

Scammers and bullshit

Stole my money and deduct from card

Dear Team,

I am writing to raise an urgent issue regarding my recent order.

I used a valid card that clearly showed a 40% discount at the time of checkout. The final payable amount displayed was AED 101. However, once the payment was processed, AED 144 was deducted from my account instead.

This is very concerning, as the discount was visible before confirming the payment. I am unsure whether this is a system error or an issue from your side, but this needs to be addressed immediately.

I request you to:
1. Review this transaction urgently
2. Refund the excess charged amount of AED 41
3. Provide clarification on why the discount was not applied

I would appreciate a prompt resolution on an immediate basis. If required, please arrange a callback to discuss and resolve this matter quickly.

Looking forward to your urgent response.

Best regards,
Ameer Hamza 0547801136

For 2 months I have not been refunded my QR115
Talabat stole my money when they took payment but my order to talabat mart was not successful so it got cancelled but of course, they still took payment, ironic.
Every agent that I spoke to was useless and no one actually did anything to help me out.
Worst app til date
These kinds of issues have happened several times, but this is the first time where they did not pay me back.

Hi myself Ramesh I would like to thanks all those bike rider who help me out on Ramadan when it's my hard time they don't thinks 1min to help me out thanks heroes....

Today, I placed an order at 7:14 PM (Order Number: 3554191947) from Al Maya Supermarket. At approximately 8:15 PM, a Talabat driver contacted me asking whether I had received my order. Shortly after, I received another call from your call center agent asking the same question, to which I clearly responded that I had not received anything.

Despite this, there was no proper update or resolution provided. Around 8:45 PM, I received a call from one of your agents, Seraj Ahmad, who informed me that the order would be canceled due to “technical issues.” His tone was extremely rude and unprofessional, and he abruptly hung up the call without offering any assistance or apology.

This level of service is unacceptable. Unfortunately, this is not the first time I have faced such issues while ordering through Talabat. Repeated delays, lack of coordination, and poor customer service reflect very badly on your company.

I strongly urge you to take strict action regarding the behavior of your agent, Seraj Ahmad, and to seriously review your service quality. At this point, Talabat has become one of the most unreliable platforms I have used. You may want to learn from competitors like Careem or Deliveroo, who handle customer experience far more professionally.

I expect a proper explanation and corrective action regarding this incident.

This has been one of the most disappointing service experiences I have encountered. The company demonstrates a clear lack of transparency and professionalism in its operations. Items are altered or removed from the cart after payment is completed, and promotional vouchers are applied initially only to be revoked during the payment process without justification.

Such practices raise serious concerns about the integrity of their system and their treatment of customers. Unless closely monitored and followed up, customers risk being misled or unfairly charged. This pattern of behavior is unacceptable and strongly undermines trust in their service.

I order last night and did not receive my order i did not receive any call in driver
Or mesage i fell as sleep while waiting when i wake up it already morning i complain in talabat as per them it cant be refunded cause its more than 8hrs.. im very disappointed

I had a very poor experience using Talabat. The customer service is highly disappointing—responses take too long, and when they do reply, they rarely offer any real solution or take responsibility for issues.

On top of that, the app itself is quite unreliable and often glitchy, which makes placing an order unnecessarily frustrating. The “offers” advertised are also questionable, as they tend to include hidden conditions and frequently don’t apply during checkout, which feels misleading.

Overall, the experience was frustrating and left me with little trust in the platform. I wouldn’t recommend it based on my experience.

This is by far the worst food delivery app I’ve ever used. Talabat has extremely poor customer service — slow responses, no real solutions, and zero accountability when something goes wrong.

The app itself is unreliable and full of issues, making the whole ordering experience frustrating. What’s even worse are the so-called “offers” — they are misleading, full of hidden conditions, and often don’t apply at checkout. It honestly feels fake and manipulative.

Overall, a very disappointing and untrustworthy experience. I would not recommend this app to anyone.

thank you for giving me coupon code of 25% OFF but its for 3 orders and only 20 AED off.

The customer service is terrible and they 100% scam people. I had to contact them every day for a week just to be able to return an item and get a refund. They finally confirm it and that the driver will come pick it up at a certain time. The time comes and again there is no driver and they refuse the refund even though they already confirmed it. Finally I raise a complaint and she was incredibly rude and offers me a 25 QAR voucher although the item is 89 QAR. Basically, they love stealing money and hiring people who are clearly not capable of being in customer service.

I placed an order with them and waited for 2 hours beyond the estimated delivery time. The order was marked as delivered, but it was not. I then waited 12 hours for a response. They have great customer service and strong soft skills, but they offer no real solutions.

The guy who came for delivery was extremely horrible...no sense..he was shouting at the reception while waiting for his costumer to pick the order

On a regular basis, after 1 hour waiting, when the driver finally arrives at my home, I can see him downstairs and also on GPS, he cancels my order at the last minute for no reason. No message, no contact by phone.

Terrible experience with talabat,it is like they don't have customer service actually,they lead you to huge frustration

Terrible experience with Talabat. I tried the app twice, and both times were disappointing.

First order never arrived after waiting over an hour, and the refund took a long time. Second order had a missing item, and customer support was unhelpful. They forced the refund as Talabat credit instead of returning it to my card, which I didn’t want.

Poor service and bad refund policies. I won’t be using this app again.

Updated:
I reached out to the email you provided as requested, but no one has responded. This is disappointing, and I’m still waiting.

I have ordered food 2 times and both order got cancel after one hours I wouldn't recommend talabat poor service and customer service

Very very bad and poor service
I’m here in golden classic restaurant
One hour food ready for our customers no have any riders

Very bad experience today.
It was showing 30 minutes delivery time, later on it was showing 60 minutes.
After 90 minutes, they themselves cancelled my order even weather is ok.
Checked with the restaurant and found that, order was ready and no one came for picking up.
Restaurant is ready to serve.
But Talabat is not ready.
No proper response from Talabat.
Very bad.

I had a very disappointing experience with Talabat. I placed my order at 9:58 PM, and the initial estimated delivery time was 10:40–10:45 PM. However, it kept changing—first to 11:05 PM, and then even later. In the end, my order still hadn’t arrived even after more than 2 hours, reaching close to 3 hours of waiting.

I tried to be understanding at first, considering the weather conditions, but the delay became unacceptable. When I finally contacted customer service, the only solution offered was to cancel my order—after I had already been waiting for hours in the middle of the night, without having had dinner.

It’s extremely inconsiderate. Customers order food expecting timely service, especially after a long day of work. Being told to cancel after such a long wait is frustrating and unacceptable. Offering a AED 15 voucher does not make up for the inconvenience, hunger, and wasted time.

My advice: if your manpower cannot handle the volume of orders, then don’t accept more orders than you can deliver. Respect your customers’ time.