Kelly Group Reviews 

Just want to say the bloke who came out me yesterday on broad lane essington did a fantastic job on reconnecting out fibre wore that seemed to of been vandalised very neat and tidy work and polite would recommend visited at around 12 on the 27th of August 26 hope this reaches him as he deserves the recognition from the company as he worked throught a heavy rain pour

It’s the worst ran company I have ever seen. Full of liars from top to bottom. Treat you like slaves even though they say you are “self employed”. Don’t consider engineers as human and milk whatever lads they have working some days expecting you to be out all day completing work meant for 2-3 people. Managers have no clue what they are on about and just hang in exchanges while messing up with peoples money and always trying to cut you short on money you are owed. Do not go anywhere near them unemployment is better

Today I had a young man attend a fault in Keswick, Cumberland. The job was much bigger than snticipated as another company had snipped off our copper cable & used it to pull their fibre cable into position. Undeterred the young man fitted a complete new cable to the property. I can only say that if all of your employees were even close to this good you would be unassailable. 100% satisfied

Kelly Telecommunications installed internet services without obtaining the required freeholder permission. As a share of freeholder, I was never contacted, nor did I consent to any work being carried out on the building.

During the installation, the engineer committed multiple serious breaches:
Trespassing & Unauthorized Alterations: The engineer accessed and drilled directly into the exterior fabric of my property without permission or right of access.

Substandard & Damaging Workmanship: Following up on the installation, a builder inspected the work and confirmed severe technical defects. The drill entry hole was makeshift-sealed with tape and silicone rather than a standard weatherproof cap/grommet, leaving the building at high risk of water ingress and blown pebbledash render. The cable was left unclipped, lacks a proper drip loop, and raw, redundant cut wires were left dangling on the wall face.

Refusal to Leave & Harassment: When informed that permission had not been granted and asked to stop and leave the premises, the engineer refused to comply. He resorted to personal insults and name-calling.

Illegal Parking: The engineer parked his company van directly across my dropped kerb, completely blocking my driveway and access to my property.
This installation involved deliberate property trespass, unauthorized physical modifications to a shared building, and unacceptably aggressive, unprofessional behaviour.

Formal complaints are being lodged regarding the damage to the property, the lack of freeholder consent, and the behavior of the technician on site. I strongly advise property owners and management companies to avoid using this contractor.

What should have been a simple pulling through of cables to upgrade me to full fibre became more complicated as the original cabling to my house had been completed in a non-standard way (bodged)! Luckily I had Adam Vincent from Kelly group on the case. He was calm, professional & friendly. He kept me informed at every stage of what the options/risks of him proceeding were & had my full fibre up & running the same morning. He also left my property neat & tidy. He is a credit to your business; thank you Adam.

Just had John and David come in to do the installation vodaphone fire broadband did an excellent job and was pleased with the installation much appreciation for the service they had done

Job ID S2240919
Sean ID 311683.
Great experience. Sean was friendly, professional and very knowledgeable. A problem which arose from the service providers mistake was very quickly rectified by Sean. Thank you Sean, you were a massive help. 👍👍👍😁😁😁😁

Worst engineer of the year.

Some ruin it for everyone.

Awful workmanship.

Kelly group driver drove aggressively and intimidated me, driving so close to me whilst doing 50mph, baby in back of car. Looking at other reviews explains a lot.

Your engineer Jack Freeman arrived on time, and assessed the site while paying close attention and understanding to my wishes regarding the routing of cables and sighting the equipment. His workmanship and knowledge was outstanding and completed my fibre installation superbly. He is a very polite individual and a credit to your organisation.

Had my fibre connection installed today. It was a tricky job getting the cable to the lower ground, but the engineer Carl was amazing, patiently problem solving and installing everything cleanly. Could I please recommend him for employee of the month!

Kelly Group installed Fibre Broadband on behalf of BT and the engineer ripped a box off our living room wall taking a chunk of wallpaper with it. We lodged a complaint and have been chasing up for months only to be told it had been closed and they were not at fault as the engineer drilled from "inside to outside". While that may be the case, they have completely ignored the damage done without even asking any follow up.

Will be refusing any further BT installations if it is completed by this company.

I just had my broadband fixed by one of your engineers. Walter Arias Has done a wonderful job. He replaced all cables and made it look pristine, I can not be more happy about the service provided. 10/10

They have just arrived yet again but this time 5 vans outside standing about with measuring stick to debate the height of the cable. This is getting to be ridiculous since we had hope (again) to0 be the end of this since Friday 12th June they were here and seriously threatened to disconnect us! An trying two make formal complaint since this all started last October 2025

Everytime someone goes up the pole to add a connection it bring my WiFi down then I need to wait for 5-6days to get back up and running it’s a joke last person to work at my property was Brandon Scott please get this sorted asap it’s getting a joke also work from home so this is causing nothing but issues if you don’t have the right engineers to do the install then don’t have them on the job every single time I see someone go up the pole it’s shorts out my internet and gives no connection sick of it then takes about 5 days for an emgineer to come get it sorted Kelly

Recently had EE Broadband fitted.
The installation was great however linking it to my devices was very difficult and frustrating.
I’m pleased to say the service the installation engineer, Dave (sorry I didn’t ask his Surname),was fantastic, he went above and beyond what was expected.
He gave me his phone number and even followed up the original visit on his day off
He deserves a Medal !!

Antonio came out today to change my broadband from part fibre to full fibre. He arrived at the specified time slot and went above and beyond to allay my fears and also to find out where my cable link had been placed as it was not where it should have been...thanks to the inefficiency of Openreach. He did an excellent job and is a very kind and caring young man to his customers. Thank you Antonio.

Obviously cant plan anything, decided to dig uo a road outside of Sizewell B power station during its shutdown. So thats 1000 people inconvenienced when if they'd have done it any other time of the year there would be hardly anyone effected.

Ilker was extremely persistent and managed to fix the issue, grateful for his service.

I was supposed to get my broadband installed today between 1-6pm, and no one has turned up or attempted to contact me, despite all the texts from yesterday saying it will be done today. Took the day off for this to be home and the lack of communication has made this a complete waste of time.